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市場調查報告書

亞太地區 (日本之外) 的管理ICT服務市場分析 (2015年):客戶對外包/管理服務的關注事項

Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services

出版商 IDC 商品編碼 332722
出版日期 內容資訊 英文 21 Pages
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亞太地區 (日本之外) 的管理ICT服務市場分析 (2015年):客戶對外包/管理服務的關注事項 Asia/Pacific (Excluding Japan) Managed ICT Services Survey 2015: What Customers Care About for Outsourcing and Managed Services
出版日期: 2015年06月10日 內容資訊: 英文 21 Pages
簡介

由於雲端服務與管理服務可並存,成為管理服務供應商的促進普及要素。另一方面,現在組合了內部部署方式和託管方式的混合型服務,成為最受歡迎的服務提供方式。儘管如此,由於ICT的演進急劇,客戶方面也將變得慢慢積極地接受管理服務。根據這樣的情況,管理服務的供應商需要擴充服務內容,提供客戶可選擇的寬廣運用環境,以確保新的商機。

本報告提供亞太地區各國 (日本之外) 的外包/管理服務市場中客戶方面關心的事項相關分析、依據共1,705家公司的問卷調查 (2014年12月實施) ,與各企業的最優先事項,及管理服務的利用形態、受歡迎的服務供應商與其理由、託管方式轉移預定的ICT功能、對由於技術創新的業務改善的期待度、年度運用成本比較 (自家公司運用方式/管理服務)、契約形態今後的更新等相關資訊彙整,為您概述為以下內容。

IDC的見解

調查概要

  • 調查手法

概況

  • 管理服務的結構與,受歡迎的供應商
    • 「顧客滿意度的改善」:各企業,希望透過外包和管理服務的創新來改善的最大經營上的課題
    • 降低成本的效果:與公司內部運用成本的比較
    • 最新的市場調查結果:跟上年度的對比
    • 外包/管理服務,託管方式轉移預定的事項

未來展望

  • 契約結束後實施預定的變革:外包/管理服務的進一步擴張
    • 各企業在契約更新時打算擴充的ICT功能

IDC的建議

參考資料

  • 相關調查
  • 摘要

圖表一覽

目錄
Product Code: AP250981

"Cloud services are one of the key drivers of change that will impact managed service providers, as it will coexist with managed services and bring new opportunities to the service provision model. Hybrid offerings are what enterprises would be looking for today with a mix of preferences for both premises-based and hosted solutions. In this journey where the evolution of technology is happening rapidly, changing customer attitudes have fostered the acceptance of a broader set of managed services, and managed services providers will need to expand their portfolio offerings to offer their customers a holistic, comprehensive view of their environments to secure new revenue opportunities," says Hwee-Xian Tan, market analyst, Communications, IDC Asia/Pacific.

Table of Contents

IDC Opinion

IN This Study

  • Methodology

Situation Overview

  • Spectrum of Managed Services and Preferred Providers
    • "Increase Customer Satisfaction" - Top Organizational Improvement Anticipated Through Outsourcing and Managed Services' Innovations
    • Delivering on Cost Savings Compared with In-House Management Cost
    • 2013 versus 2014 Findings
    • Outsourcing/Managed Services Planned to Be Moved to Host-Based

Future Outlook

  • Changes Intended to Be Made After Contract Expires: Extend to More Outsourcing and Managed Services
    • Technologies That Organizations Emphasize More at Contract Renewal

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: Enterprises' Top Corporate Imperatives Over the Next 12 to 18 Months (%)
  • Table: Percentage Breakdown of Managed Services Items (%)
  • Table: Current Partner(s)/Likely to Partner with for Outsourcing and Managed Services
  • Table: Main Reason for Not Selecting a Telco for the Outsourcing/Managed Services Being Considered to Adopt (%)
  • Table: Outsourcing and Managed Services Planned to Be Shifted from CPE-Based to Hosted (Public or Private Cloud) (%)
  • Table: Changes Intended to Be Made When Outsourcing and Managed Services Contract Expires (%)
  • Table: Technologies to Be Leveraged Most in Next Outsourcing and Managed Services Engagement (%)

List of Figures

  • Figure: Asia/Pacific (Excluding Japan) Organizational Improvements Anticipated Through Innovations from Outsourcing and Managed Services Providers
  • Figure: Annual Savings Expected to Be Incurred from Outsourcing and Managed Services, Compared with In-House Management Cost
  • Figure: Actual Annual Savings Incurred from Outsourcing and Managed services, Compared with In-House Management Costs, 2013 versus 2014 (%)
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