美國的中小企業各產業趨勢:對IT的想法和優先順序，參與通訊企業的方法，對內部部署/雲端資源的偏好

中小企業對IT的想法和擁有形態，引進計劃等，不僅依企業規模，依行業也有很大的不同。雲端和行動，其他最尖端的通訊技術，雖然整體上剛開始普及，不過在部分行業也有普及率已經很高，轉移到下個階段的企業。雖然雲端技術的普及率、熱門度仍不太高，也有某些例外性存在，不過，雲端/內部部署 (最新服務)都可以考慮，今後有意願導入的企業增加。

本報告提供美國的中小企業的各種IT功能、服務的使用概況 和引進計劃相關的各產業 (共17種產業) 分析、目前的技術投資的優先順序和掌握方法、各種通訊資源 (語音通話、電話/視訊會議等) 的活用狀況、今後的引進預測、引進形式的偏好 (內部部署或雲端) 等調查、各產業調查結果彙整，為您概述為以下內容。

IDC的見解

調查概要

• 調查手法

概況

• 中小企業的產業/IT相關的支出項目的優先順序:各產業趨勢
• 中小企業的IT投資相關想法、態度:各產業趨勢
• 中小企業的最尖端的通訊資源的使用概況 (託管VoIP、各種的遠隔會議技術、整合通訊等)
  • 各種語音通話技術的使用概況 :傳統的CPE (用戶端設備)，內部部署/託管VoIP解決方案
  • 電話/電視/Web會議功能的使用概況 :各產業趨勢
  • 各種整合通訊功能的使用概況

未來展望

• 中小企業的各種的語音通話技術的利用計劃:傳統的CPE (用戶端設備)，內部部署/託管VoIP解決方案
• 電話/電視/Web會議功能的利用計劃:各產業趨勢
• 對於未來的內部部署/雲端資源引進，中小企業的想法

IDC的建議

參考資料

• 相關調查
• 摘要

圖表一覽

This IDC study examines attitudes and technology engagement of U.S. SMBs across 17 industries: agriculture/mining/construction, manufacturing, transportation/warehousing/utilities, communications/media, banking/finance, insurance, real estate, architecture/engineering, legal services, other professional/scientific/technical services, healthcare/social assistance, education (private sector), wholesale, retail, other business services, other consumer services/arts/entertainment/accommodation/food services, and accounting. After reviewing company counts by industry, basic business concerns/priorities are presented along with top IT spending priorities and technology attitudes, including interest in cloud investment. The use of advanced communications capabilities is examined, included hosted VoIP as well as audio, video, and Web conferencing. The study concludes with an assessment of future on-premise versus cloud resource deployment.

"SMBs vary as much by industry as they do by company size when it comes to technology attitudes, ownership, and acquisition plans," said Ray Boggs, VP SMB research at IDC. "While cloud, mobility, and the use of advanced communications resources like hosted VoIP, unified communications, and videoconferencing have all been on the rise, some SMB verticals are clearly ahead of the curve." Boggs noted that the preference for cloud delivery is still the exception rather than the rule in many firms, though the share of firms open to either cloud or on-prem solutions has been growing.

Table of Contents

IDC Opinion

In This Study

• Methodology

Situation Overview

• SMB Business and IT Spending Priorities by Industry
• SMB Agreement with Key Attitude Statements About Technology by Industry
• Use of Advanced Communications Resources Including Hosted VoIP, Different Types of Conferencing, and Unified Communications by SMBs
  • Use of Different Voice Communications Technology: Traditional CPE and On-Prem and Hosted VoIP Solutions
  • Use of Audio, Video, and Web Conferencing by Vertical
  • Use of Different Unified Communications Capabilities

Future Outlook

• Future Plans of SMBs by Industry to Use Different Voice Communications Technology: Traditional CPE and On-Prem and Hosted VoIP Solutions
• Plans to Use Audio, Video, and Web Conferencing by Vertical
• SMBs' Future Preferences for On-Premise Versus Cloud Resource Deployment

Essential Guidance

Learn More

• Related Research
• Synopsis

List of Tables

• Table: Top SMB Business Concerns/Priorities for Next 12 Months by Industry (% of Respondents)
• Table: Top SMB Business Concerns/Priorities for Next 12 Months by Industry (% of Respondents)
• Table: Top SMB IT Spending Priorities for Next 12 Months by Industry (% of Respondents)
• Table: Top SMB IT Spending Priorities for Next 12 Months by Industry (% of Respondents)
• Table: SMBs' Agreement with Key Technology Attitude Statements by Industry (% of Respondents)
• Table: SMBs' Agreement with Key Technology Attitude Statements by Industry (% of Respondents)
• Table: SMBs' Current Use of On-Premises and Hosted VoIP Communications Resources by Industry (% of Respondents)
• Table: SMBs' Current Use of On-Premises and Hosted VoIP Communications Resources by Industry (% of Respondents)
• Table: SMBs' Current Use of Audio, Video, and Web Conferencing by Industry (% of Respondents)
• Table: SMBs' Current Use of Audio, Video, and Web Conferencing by Industry (% of Respondents)
• Table: SMBs' Use of Different Unified Communications Capabilities by Industry (% of Respondents)
• Table: SMBs' Use of Different Unified Communications Capabilities by Industry (% of Respondents)
• Table: SMBs' Plans to Add On-Premises and Hosted VoIP Communications Resources in the Next 12 Months by Industry (% of Respondents)
• Table: SMBs' Plans to Add On-Premises and Hosted VoIP Communications Resources in the Next 12 Months by Industry (% of Respondents)
• Table: SMBs' Plans to Add Audio, Video, or Web Conferencing in the Next 12 Months by Industry (% of Respondents)
• Table: SMBs' Plans to Add Audio, Video, or Web Conferencing in the Next 12 Months by Industry (% of Respondents)
• Table: SMBs' Preference for On-Premise Versus Cloud Solutions in Future by Industry (% of Respondents)
• Table: SMBs' Preference for On-Premises Versus Cloud Solutions in Future by Industry (% of Respondents)

List of Figures

• Figure: U.S. SMBs by Vertical Industry, 2014
• Figure: SMBs' Use of Any Unified Communications Capabilities by Industry
• Figure: SMBs' Preferences for On-Premises Versus Cloud Solutions in Future by Industry