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市場調查報告書

IDC的全球服務市場分類方法 (2015年)

IDC's Worldwide Services Taxonomy, 2015

出版商 IDC 商品編碼 329704
出版日期 內容資訊 英文 101 Pages
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IDC的全球服務市場分類方法 (2015年) IDC's Worldwide Services Taxonomy, 2015
出版日期: 2015年03月31日 內容資訊: 英文 101 Pages
簡介

本報告提供IDC市場分析時使用的服務市場 - 關於基礎市場 (專案導向/外包/支援、訓練)、解決方案服務市場等 - 的分類方法說明。

IDC的見解

調查概要

  • 調查手法
  • 摘要整理

概況

  • 簡介
  • 服務市場定義
    • 參與方法的觀點
    • 生命週期/活動的觀點
    • 解決方案服務的觀點
  • 服務市場概況相關的評論
  • 地區區分定義
  • 重要事項的註記
  • 服務分類方法的變更點
  • 基礎市場
    • 專案導向服務
      • 商務諮詢
      • IT諮詢
      • 系統整合
      • 網路諮詢/整合
      • 可客制的應用軟體開發
    • 外包服務
      • BPO (商務流程委外) 服務
      • 應用管理
      • 代理應用管理
      • IS (資訊系統) 外包
      • 網路/桌面、外包服務
      • 託管基礎設施服務
    • 支援、訓練
      • 硬體設備引進、支援
      • 軟體引進、支援
      • IT教育、訓練
    • 「服務」部門以外的基礎市場:定義和概要
      • 商務技術、訓練
      • 營運商網路、基礎設施、外包
      • 分離式檢驗服務
      • 文章外包服務
  • 解決方案服務市場
    • 功能的解決方案服務市場
      • 金融業解決方案服務
      • 人事解決方案服務
      • 其他後勤部門解決方案服務
      • 供應鏈管理解決方案服務
      • CRM (顧客關係管理) 解決方案服務
    • 跨功能型解決方案服務市場
    • 「第三的平台」服務
      • 數位服務
      • 「四大支柱」
        • 商務分析服務
        • 專門雲端服務
        • 企業用行動服務
        • 社群商務服務
    • 革新的加速要素
      • IoT (物聯網) 服務
    • 基礎設施解決方案服務市場
      • 安全服務
      • 儲存服務
      • 業務永續營運性/災害復原
      • 資料中心服務
      • 伺服器虛擬化服務
  • 經營模式概要
    • 境外服務
    • 雲端服務

未來展望

IDC的建議

參考資料

  • 相關調查
  • 附錄A:參與度方法、活動群組相關詳細內容準備
    • 參與度方法的種類定義 (IT/商務)
    • 服務活動群組定義 (IT/商務)
    • 「活動」定義 (IT/商務)
  • 附錄B:IDC的服務市場預測、競爭分析技術
    • 需求方面的分析方法
    • 供給側面的分析方法
  • 附錄C:IDC的服務市場預測、競爭分析技術
  • 摘要

圖表一覽

目錄
Product Code: 254824

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels.

IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC's Services Market Forecaster database that feeds worldwide and regional vendor trackers.

"IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

Table of Contents

IDC Opinion

In This Study

  • Methodology
  • Executive Summary

Situation Overview

  • Introduction
  • Services Market Classifications
    • Engagement View
    • Life-Cycle View/Activity View
    • Solution Services View
  • Comments on Services Overview Market
  • Geographic Area Definitions
  • Important Notes
    • A Note on the 3rd Platform
    • A Note on Cloud
    • A Note on the Term "Maintenance"
    • A Note on the Term "Managed Services"
  • Services Taxonomy Changes for 2015
  • Foundation Markets
    • Project-Oriented Services
      • Business Consulting
      • IT Consulting
      • Systems Integration
      • Network Consulting and Integration
      • Custom Application Development
    • Outsourcing Services
      • Business Process Outsourcing Services
        • Key Horizontal Business Process Outsourcing Services
        • "Other" Horizontal Business Process Outsourcing Services
        • Vertical (Industry-Specific) Business Process Outsourcing Services
      • Application Management
      • Hosted Application Management
      • IS Outsourcing
      • Network and Desktop Outsourcing Services
      • Hosting Infrastructure Services
    • Support and Training
      • Hardware Deploy and Support
      • Software Deploy and Support
      • IT Education and Training
    • Four Foundation Market Definitions Not in the Services Overview
      • Business Skills Training
      • Carrier Network Infrastructure Outsourcing
      • Discrete Testing Services
      • Outsourced Document Services
  • Solution Services Markets
    • Functional Solution Services Markets
      • Financial Application Solutions Services
      • Human Resources Application Solution Services
      • Other Back-Office Solution Services
      • Supply Chain Management Solution Services
      • Customer Relationship Management Solution Services
    • Cross-Functional Solution Services Markets
    • 3rd Platform Services
      • Digital Services
      • Four Pillars
        • Business Analytics Services
        • Cloud Professional Services
        • Enterprise Mobility Services
        • Social Business Services
    • Innovation Accelerators
      • Internet of Things Services
    • Infrastructure Solution Services Markets
      • Security Services
      • Storage Services
      • Business Continuity/Disaster Recovery
      • Datacenter Services
      • Server Virtualization Services
  • Business Model Views
    • Offshore Services
    • Cloud Services

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Appendix A: Detailed Description of Engagement Types and Activity Groups
    • Engagement Type Definitions
      • IT Engagement Types
        • IT Consulting Engagement
        • Systems and Network Implementations Engagement
        • Application Development Engagement
        • IT Outsourcing Engagement
        • IT Deploy and Support Engagement
        • IT Education and Training Engagement
      • Business Engagement Types
        • Business Consulting Engagement
        • Business Process Outsourcing Engagement
        • Learning and Education Engagement
        • Contract Labor and Capacity Engagement
        • Production and Coordination Engagement
        • Business Support Engagement
    • Services Activity Group Definitions
      • IT Activity Groups
      • Business Activity Groups
    • Activity Definitions
      • IT Activities
        • Planning
        • Implementation
        • Operations
        • Maintenance and Support
        • IT Education and Training
      • Business Activities
        • Planning and Design
        • Implementation/Deployment
        • Support
        • Business Skills Training
        • Execution/Operations
  • Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
    • Demand-Side Methodology
      • External Services Spending
      • Addressable Market
      • Captive Market
      • Services Spending Model
      • Services Spending Surveys
      • Forecast Assumptions
      • Forecasting Methodology
    • Supply-Side Methodology
      • Company Revenue Modeling
      • Standards for Defining Revenue
      • Bookings
      • Revenue Recognition
      • Captive Revenue
      • Services Partnering and Subcontracting Revenue
      • Product Resell Revenue
      • Calendar Versus Fiscal Year
      • Treatment of Exchange Rates
      • Allocating Revenue to Geographic Regions
      • Historical Data Reporting
      • Determination of "Other"
      • Vendor Revenue Allocation Top-Line Data Model
  • Appendix C: IDC's Services Market Forecast and Competitive Analysis Methodology
  • Synopsis

List of Tables

  • Table: IDC's Services Overview Market Map
  • Table: IDC's Services Geographic Area Map
  • Table: Marketwise Description of Maintenance Activities
  • Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy and Support
  • Table: Distinctions Between Hosted Application Management and Traditional Application Management
  • Table: Mapping of Functional Solution Services Markets to Software Markets
  • Table: IDC's Services Industry IT Activity Groupings
  • Table: IDC's Services Industry Business Activity Groupings
  • Table: Detail of IDC's Geographic Granularity

List of Figures

  • Figure: Services Market Levels - Engagement View
  • Figure: Two Different Views of the Services Market
  • Figure: The IT Industry's 3rd Platform for Innovation and Growth
  • Figure: 3rd Platform Spending in the Worldwide Services Market
  • Figure: Buyer View: Matrix of Key Services Markets Characteristics
  • Figure: Overview of Traditional and Cloud Services: Bundling, Alignment, and Evolution
  • Figure: R&D/Product Engineering Life-Cycle Process
  • Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
  • Figure: Business Analytics Services Value Chain
  • Figure: Cloud Services Deployment Models
  • Figure: Activities: Raw Materials of Services Delivery
  • Figure: Measuring the Services Marketplace: Spending and Revenue
  • Figure: Market Sizing Methodology
  • Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model
  • Figure: Allocating Revenue by Geography - Three Views
  • Figure: IDC's "Other" Company Estimation Model
  • Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model
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