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市場調查報告書

歐洲、中東、非洲的企業通訊與合作市場:10大預測 (2016年)

EMEA Enterprise Communications and Collaboration 2016 Top 10 Predictions: Connecting the Dots for Digital Transformation

出版商 IDC 商品編碼 324780
出版日期 內容資訊 英文 11 Pages
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歐洲、中東、非洲的企業通訊與合作市場:10大預測 (2016年) EMEA Enterprise Communications and Collaboration 2016 Top 10 Predictions: Connecting the Dots for Digital Transformation
出版日期: 2016年01月18日 內容資訊: 英文 11 Pages
簡介

本報告提供歐洲、中東、非洲的企業通訊與合作市場相關調查分析,固定資料,傳統的固定語音,IP語音,整合通訊與合作 (UC&C) 、相關技術 (客服中心,IP電話,視訊會議,遠距臨場系統設備等) 相關最新的10大預測相關的系統性資訊。

預測

調查概要

概況

未來展望

  • 預測1:企業活用通訊用「aaS」(as a Service) 模式
  • 預測2:雲端連接性服務的引進加速
  • 預測3:行動應用程式開發轉移到小規模客服中心
  • 預測4:客戶親密度聽從好的傾聽開始
  • 預測5:WebRTC推動因素
  • 預測6:軟體為基礎的視訊平台視訊的全組合變得不可或缺
  • 預測7:軟體定義的WAN促進混合式網路的發展
  • 預測8:通訊業者理解超越TDM語音的突破點
  • 預測9:客戶引導網路
  • 預測10:通訊解決方案全體加入下個層級的競賽

主要的建議

參考資料

  • 相關調查
  • 摘要

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目錄
Product Code: EMEA40882815

This IDC study provides IDC's predictions for the enterprise communications and collaboration market in Europe, the Middle East, and Africa (EMEA), which includes fixed data, traditional fixed voice, IP voice, unified communications and collaboration, and related technologies such as contact center, IP telephony, videoconferencing, and telepresence equipment. They present the collective views of IDC analysts on key trends and developments impacting this space in the coming year, and the implications they have for end users and providers."Organizations will be looking for enterprise communications and collaboration providers that can help them connect all the dots," said Jan Hein Bakkers, senior research manager, IDC European Telecommunications and Networking team. "Connectivity, communication, and collaboration between sites, datacenters, cloud providers, employees, customers, and partners will be critical enablers of successful digital transformation strategies."

Predictions

In This Study

Situation Overview

Future Outlook

  • Prediction #1: Enterprises Will Embrace As-a-Service Models for Communications
  • Prediction #2: Adoption of Cloud Connectivity Services Will Accelerate
  • Prediction #3: Mobile App Developments Will Move to Smaller Call Centers
  • Prediction #4: Customer Intimacy Will Begin with Better Listening
  • Prediction #5: WebRTC Will See More Traction
  • Prediction #6: Software-Based Video Platforms Will Be Essential in All Video Portfolios
  • Prediction #7: Software-Defined WANs Will Drive the Development of Hybrid Networks
  • Prediction #8: Telcos Will Understand They Are Beyond the Breaking Point with TDM Voice
  • Prediction #9: Customers Will Helm the Network
  • Prediction #10: Total Communications Solutions Will Take Competition to the Next Level

Essential Guidance

Learn More

  • Related Research
  • Synopsis
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