Automation: The Next Level of IT Services Delivery
|出版日期||內容資訊||英文 17 Pages
|自動化:IT服務提供的下個階段 Automation: The Next Level of IT Services Delivery|
|出版日期: 2014年12月15日||內容資訊: 英文 17 Pages||
This IDC study analyzes key players in the Asia/Pacific market and their offerings for helping their customers drive automation in their IT environment. IDC has observed that there are several players in the market that profess their capability in helping businesses undergo the automation journey yet few have made the investments in intellectual property (tools, process, and people) to help their customers on this journey. In this analysis some marquee players have been profiled to analyze their automation capabilities.
"The need to have an efficient IT environment is a never-ending journey for the CIO's office and as part of this journey; the market has been witness to several software investments, vendor engagement strategies and adoption of different sourcing models. While these have worked in the past, going forward there is a need to establish the 'next level' of service delivery. IDC predicts that this next level will be led by automation for the digital IT environment," says Mayur Sahni, research manager, Cloud Services, IT Services, and BPO, IDC Asia/Pacific. "In order to deploy an automation offering that delivers increased efficiency and speed, it is essential to have a comprehensive services integration framework and operations framework, which provides the ability to automate truly end to end and in a consistent manner. With most of the organizations taking the snowball approach to new technology adoption, the IT landscape across organizations is split between their existing 'legacy' and futuristic 'modern' IT infrastructure," adds Rajkumar P, assistant manager, Infrastructure Services, IDC Asia/Pacific.