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市場調查報告書

自動化:IT服務提供的下個階段

Automation: The Next Level of IT Services Delivery

出版商 IDC 商品編碼 321580
出版日期 內容資訊 英文 17 Pages
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自動化:IT服務提供的下個階段 Automation: The Next Level of IT Services Delivery
出版日期: 2014年12月15日 內容資訊: 英文 17 Pages
簡介

有效率的IT環境的整備,對各企業的CIO來說可以說是永遠不結束的課題。到現在為止各種軟體開發出來,提供多種多樣的形態 ,不過,現在應該構築「下個階段的」服務提供模式的階段。自動化產生效率性、速度的改善中,全面的服務一體化的組成架構和運用組成架構是必須的。大部分企業採取慢慢擴張設備這樣的方法,不過,結果將造成IT環境現有的「legacy(遺產)」與未來型的「先進」IT基礎設施被分割的可能性。

本報告提供亞太地區的大企業的IT環境自動化服務的提供情形相關分析,服務自動化的優點和應該克服的課題──智慧財產權(工具、流程、人員)的投資等──,主要IT企業的服務概要和產業策略的資訊彙整,為您概述為以下內容。

IDC的見解

調查概要

概況

  • 服務自動化的主要優點
    • 成本
    • 速度
    • 效率性

供應商簡介

  • HP
    • 自動化服務
    • 打入市場策略
  • Wipro
    • 自動化服務
      • FixOmatic
      • ServiceNXT
    • 打入市場策略
  • HCL
    • 自動化服務
    • 打入市場策略
  • Tech Mahindra
    • 自動化服務
    • 打入市場策略

未來展望

IDC的建議

  • CIO建議

參考資料

  • 相關調查
  • 摘要

圖表一覽

目錄
Product Code: AP246143

This IDC study analyzes key players in the Asia/Pacific market and their offerings for helping their customers drive automation in their IT environment. IDC has observed that there are several players in the market that profess their capability in helping businesses undergo the automation journey yet few have made the investments in intellectual property (tools, process, and people) to help their customers on this journey. In this analysis some marquee players have been profiled to analyze their automation capabilities.

"The need to have an efficient IT environment is a never-ending journey for the CIO's office and as part of this journey; the market has been witness to several software investments, vendor engagement strategies and adoption of different sourcing models. While these have worked in the past, going forward there is a need to establish the 'next level' of service delivery. IDC predicts that this next level will be led by automation for the digital IT environment," says Mayur Sahni, research manager, Cloud Services, IT Services, and BPO, IDC Asia/Pacific. "In order to deploy an automation offering that delivers increased efficiency and speed, it is essential to have a comprehensive services integration framework and operations framework, which provides the ability to automate truly end to end and in a consistent manner. With most of the organizations taking the snowball approach to new technology adoption, the IT landscape across organizations is split between their existing 'legacy' and futuristic 'modern' IT infrastructure," adds Rajkumar P, assistant manager, Infrastructure Services, IDC Asia/Pacific.

Table of Contents

IDC Opinion

In This Study

Situation Overview

  • Key Benefits of Services Automation
    • Cost
    • Speed
    • Efficiency

Vendor Profiles

  • HP
    • Automation Offerings
    • Go-To-Market Strategy
  • Wipro
    • Automation Offerings
      • FixOmatic
      • ServiceNXT
    • Go-To-Market Strategy
  • HCL
    • Automation Offerings
    • Go-To-Market Strategy
  • Tech Mahindra
    • Automation Offerings
    • Go-To-Market Strategy

Future Outlook

Essential Guidance

  • For CIOs

Learn More

  • Related Research
  • Synopsis

List of Figures

  • Figure: Readiness for Service Management on the 3rd Platform
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