Service Innovation: The 3rd Platform Transforms IT into a True Service Business
|出版日期||內容資訊||英文 15 Pages
|服務革新:「第三方平台」轉換IT部門為真正的服務業務 Service Innovation: The 3rd Platform Transforms IT into a True Service Business|
|出版日期: 2014年12月08日||內容資訊: 英文 15 Pages||
This IDC study examines how IT can realign management practices around a business-oriented service management architecture (bSMA). It reviews how IT can reposition itself as a value-added service provider that becomes the broker and integrator of IT and 3rd Platform services and provides transparency and strategic alignment of the "all inclusive" view of IT across the entire organization. This IDC study complements Service Management: 3rd Platform Services Driving CIOs to Innovative Service Management Strategies , which details how the 3rd Platform is driving CIOs to adopt and prioritize a business-oriented service management architecture.
This study is the second and concluding study in a pair of documents that utilizes a unified bSMA to enable CIOs, CFOs, IT planners and strategists, IT service management, and financial management professionals to maximize the business and financial impact of service innovation.
"With the introduction of the 3rd Platform, CIOs will recognize that IT needs to compete with the outside market by either upgrading internal services, integrating the 3rd Platform into existing services, or creating entirely new digital services through 3rd Platform capabilities," says Bob Multhaup, adjunct research advisor with IDC's Research Network. "To achieve this level of business planning, service innovation, and service life-cycle management, IT will need to upgrade its management practices to become a fully focused and competent service management organization, which will require a new business-oriented service management architecture."