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市場調查報告書

物聯網(IoT):為了評估外包/管理服務的市場機會的主要因素

Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities

出版商 IDC 商品編碼 320637
出版日期 內容資訊 英文 38 Pages
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物聯網(IoT):為了評估外包/管理服務的市場機會的主要因素 Internet of Things: Key Factors in Assessing Outsourced/Managed Services Opportunities
出版日期: 2014年12月04日 內容資訊: 英文 38 Pages
簡介

IoT(物聯網)的登場,帶給外包服務市場新機會。現有的外包企業和服務供應商也有可活用到現在為止的能力、經驗和經營模式,提供服務這樣的優點,不過,在服務的提供速度、擴充性(可擴展性)、地區性的擴大這方面,也帶給其他各種業者──廠商、雲端專門業者、潛在的零售業者、供應商等──很大的市場機會。

本報告提供各企業將物聯網(以下IoT)相關的諸因素外包化時應討論事項,及服務供應商和外包業者在追求市場機會和完成策略性投資時應考慮的事項相關分析、各天然要素(自來水、石油、天然氣、植物、森林)、人類要素(飛機、螺栓、實體商店、伺服器、智慧平板電腦、家電、玻璃等)、服務內容中,IoT帶來的各種影響,及今後帶來的市場機會及風險、服務供應商和外包業者應特別留心事項等,詳細調查、討論。

IDC的見解

調查概要

  • 調查手法
    • IoT支援因素、環境的策略性影響
    • 買主方面的考慮事項
      • 對買主方面來說,IoT支援的外包/管理服務的風險與價值
        • 風險
        • 價值
    • 服務供應商、外包業者的考慮事項

概況

  • 「IoT支援」環境:消費者取向 vs. 商用(企業用)
    • 消費者取向IoT
    • 企業用IoT
  • IoT支援因素的生命週期與價值鏈:從工程到運用
    • 因素:技術、設備
    • IT支援
  • IoT引進的商務方面、技術方面的影響度
    • 設備的品質、成本結構
    • 成本與風險結構
      • 單一設備(要素)單位
      • 設備(要素)的生態系統:種數和數量
  • 左右外包企業/服務供應商導向IoT的市場機會,買主方面的主要原因
    • 買主方面的風險
      • 設備
      • 資訊
      • 財務
      • 流程
      • 供應商的影響
    • 買主方面的優點
      • 在金融方面的價值
      • 對企業/消費者來說的價值
      • 技術性價值
      • 民間網路 vs. 公共IoT

未來展望

  • 研究開發(R&D)/產品工程服務
    • 概要
    • 買主方面
      • IoT的案例,和R&D/產品工程服務的影響因素
        • 企業用/消費者用IoT
      • 買主方面主要的考慮事項
    • 服務供應商、外包業者方面:主要的考慮事項
  • 顧客關懷BPO服務
    • 概要
    • 買主方面
      • IoT的案例,和顧客關懷BPO服務的影響因素
        • 企業用/消費者用IoT
      • 買主方面主要的考慮事項
    • 服務供應商、外包業者方面:主要的考慮事項
  • 應用服務(引進、檢驗、管理/SaaS)
    • 概要
      • IoT和AO的關聯性
    • 買主方面
      • IoT的案例和,應用服務的影響因素
        • 企業用/消費者用IoT
      • 買主方面主要的考慮事項
    • 服務供應商、外包業者方面:主要的考慮事項
  • 技術用、商務用外包/管理服務
    • 概要
    • 買主方面
      • IoT的案例,與技術用、商務用外包/管理服務的影響因素
        • 企業用/消費者用IoT
      • 買主方面主要的考慮事項
    • 服務供應商、外包業者方面:主要的考慮事項
  • 分析服務:企業、消費者取向及技術

IDC的建議

  • 對買主的建議
  • 對服務供應商/外包業者的建議

參考資料

  • 相關調查
  • 摘要

圖表一覽

目錄
Product Code: 252584

This IDC study provides a framework of factors that buyers need to consider when outsourcing Internet of Things (IoT)-enabled elements as well as factors that service providers/outsourcers need to consider in pursuing opportunities and making strategic investments in this emerging space. This framework is designed to be used for both commercial and consumer markets and provides an in-depth analysis of key risk and value factors that IDC believes will shape the potential outsourcing opportunities. In addition, this study takes the view of IoT as enabling any type of element, from natural resources (e.g., water, oil, gas, plants, forests) to man-made elements (e.g., planes, bolts, bricks/mortar, servers, smart tablets, appliances, glass). This study also provides an in-depth assessment of services markets from product engineering/R&D services to technology and business process outsourcing (BPO), including analytics BPO and customer care, as well as discusses the impact of IoT-enabled elements on application outsourcing. Finally, this analysis offers specific recommendations for both buyers and service providers/outsourcers in determining an effective strategy in dealing with this complex market.

"The emergence of IoT is creating new opportunities for outsourcing services markets, from R&D/product engineering to IT outsourcing/managed and BPO services," said David Tapper, VP of Outsourcing, Managed and Offshore Services at IDC. "While established outsourcers and service providers can leverage many of their existing capabilities and business models for providing these types of services, ensuring success will require making many adjustments and investments to support what could be the need to support a significant variety and volume of technologies and devices, critical market dynamics (e.g., speed of provisioning, scalability, geographic reach), and more industry-specific solutions as well as to compete, most likely, with a much broader set of providers that could include manufacturers, 'pure-play' cloud providers, and potentially retailers as well as other suppliers."

Table of Contents

IDC Opinion

In This Study

  • Executive Summary
    • Strategic Impacts of IoT-Enabled Elements and Environments
    • Buyer Considerations
      • Risks and Value to Buyers of IoT-Enabled Outsourced/Managed Services
        • Risks
        • Value
    • Service Provider and Outsourcer Considerations

Situation Overview

  • "IoT Enabled" Environments: Consumer Versus Commercial
    • Consumer IoT
    • Commercial IoT
  • Life Cycle and Value Chain of IoT-Enabled Elements: From Engineering to Operations
    • Elements: Technologies and Devices
    • IT Enablement
  • Impacts of Implementing IoT on Business and Technology
    • Device Quality-Cost Structure
    • Cost-Risk Structure
      • Single-Device (Element) Unit
      • Device (Element) Ecosystem: Variety and Volume
  • Key Buyer Factors Shaping IoT Opportunities for Outsourcers/Service Providers
    • Risk to Buyer
      • Devices
      • Information
      • Financial
      • Process
      • Supplier Influence
    • Value to Buyer
      • Financial Value
      • Business and/or Consumer Value
      • Technology Value
      • Private Network Versus Public IoT

Future Outlook

  • R&D/Product Engineering Services
    • Overview Summary
    • Buyers
      • Examples of IoT and Factors Influencing the Use of R&D/Product Engineering Services
        • Commercial IoT
        • Consumer IoT
      • Key Buyer Considerations for R&D/Product Engineering Services
    • Service Providers and Outsourcers: Key Considerations
  • Customer Care BPO Services
    • Overview Summary
    • Buyers
      • Examples of IoT and Factors Influencing the Use of Customer Care BPO Services
        • Commercial IoT
        • Consumer IoT
      • Key Buyer Considerations for Customer Care BPO Services
    • Service Providers and Outsourcers: Key Considerations
  • Application Services (Develop, Test, and Managed/SaaS)
    • Overview Summary
      • Relationship Between IoT and AO
    • Buyers
      • Examples of IoT and Factors Influencing the Use of Application Services
      • Key Buyer Considerations for Application Services
    • Service Providers and Outsourcers: Key Considerations
  • Technical and Business Outsourcing/Managed Services
    • Overview Summary
    • Buyers
      • Examples of IoT and Factors Influencing the Use of Outsourced/Managed Services
        • Commercial IoT
        • Consumer IoT
      • Key Buyer Considerations for Outsourced/Managed Services
    • Service Providers and Outsourcers: Key Considerations
  • Analytics Services: Business/Consumer and Technical

Essential Guidance

  • For Buyers
  • For Service Providers/Outsourcers

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: Single-Device (Element) Unit Cost-Risk Assessment: Lowest Versus Highest
  • Table: Device (Element) Ecosystem Cost-Risk Assessment: Lowest Versus Highest
  • Table: Buyer Risk Factors in Outsourcing for IoT-Enabled Services
  • Table: Buyer Value Factors of Outsourcers/Service Providers for IoT-Enabled Services

List of Figures

  • Figure: IoT-Enabled Elements: A Life-Cycle View of Outsourced Services
  • Figure: Value Chain of Outsourced Services for IoT-Enabled Elements
  • Figure: Impact of Monitoring and Management Services on Total Product-Services Quality and Cost of IoT-Enabled Elements
  • Figure: Single IoT-Enabled Device (Element) Unit Cost-Risk Matrix
  • Figure: Device (Element) Ecosystem Cost-Risk Matrix for IoT-Enabled Technologies
  • Figure: Relationship of Business Applications and IoT
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