Cover Image
市場調查報告書

中國的顧客關懷BPO服務市場:預約與分析

China Customer Care BPO Services 2015-2019 Forecast and Analysis

出版商 IDC 商品編碼 310105
出版日期 內容資訊 英文 24 Pages
訂單完成後即時交付
價格
Back to Top
中國的顧客關懷BPO服務市場:預約與分析 China Customer Care BPO Services 2015-2019 Forecast and Analysis
出版日期: 2015年08月26日 內容資訊: 英文 24 Pages
簡介

中國的顧客關懷BPO(業務流程外包)服務市場,2014年達到16億810萬美元規模,與前一年同期比較成長15.9%。預計2015年∼2019年以16.6%的年複合成長率成長。

本報告提供中國的顧客關懷BPO服務市場相關調查分析、現狀與今後五年的預測、服務供應商(SP)的發展相關未來趨勢與建議相關的系統性資訊。

IDC的見解

調查概要

  • 調查手法

概況

  • 簡介
  • 市場趨勢
    • 國家層級的政策促進服務外包產業整體成長
    • 專門的客服中心的諮詢服務出現
    • 個別及方案為導向的顧客關懷服務
    • 顧客中心從電話為基礎轉換到網際網路為基礎
  • 中國的顧客關懷BPO服務市場規模
    • 各服務活動
    • 各產業
    • 各地區

未來展望

  • 預測與前提條件
    • 市場前提條件
    • 預測
    • 各市場預測:服務活動
  • 未來趨勢
  • 市場背景

主要的建議

參考資料

  • 相關調查
  • 定義

表格

  • 中國的顧客關懷BPO服務市場收益
  • 中國的顧客關懷BPO服務市場3大預測的前提條件
  • 中國的顧客關懷BPO服務市場主要預測前提條件
  • 中國的顧客關懷BPO服務市場預測
  • 中國的顧客關懷BPO服務市場預測:各服務活動
  • 中國的顧客關懷BPO互動服務市場預測:各服務活動
  • 中國的顧客關懷BPO服務市場收益:比較
  • 中國的地區市場定義

  • 中國的顧客關懷BPO服務市場佔有率 :各服務活動
  • 中國的顧客關懷BPO服務市場佔有率:各產業
  • 中國的顧客關懷BPO服務市場支出:各地區
  • 中國的顧客關懷BPO服務市場收益:比較

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: CN257523

This IDC study provides an overview of the China customer care BPO services market including its status and a forecast for the period 2015-2019. The study also provides future trends and recommendations on service provider development.

"Similar to China's overall macro-economy, the China customer care BPO market also entered a period of quality improvement and structure adjustment. With the utilization and adoption of new technologies, customer care BPO market is getting diversified and mature, providing customers with more choices and service providers with more opportunities. As the whole market has been further segmented and localized, we are confident and optimistic that the customer care BPO services market will be even more helpful for China-based enterprises in driving business," says Richard Zhao, senior research manager, Enterprise Services, IDC China.

Table of Contents

IDC Opinion

In This Study

  • Methodology

Situation Overview

  • Introduction
  • The Market Dynamics in 2014
    • National Policies Promoted the Whole Services Outsourcing Industry
    • Professional Contact Center Consulting Services Emerged
    • Personalized and Scenario-Oriented Customer Care Services
    • Contact Center's Own Transformation from Telecom-Based to Internet-Based
  • The China Customer Care BPO Services Market Size in 2014
    • 2014 Market Breakdown by Service Activity
    • 2014 Market Breakdown by Industry
    • 2014 Market Breakdown by Region

Future Outlook

  • Forecast and Assumptions
    • Market Assumptions
    • Forecasts for 2015-20
    • Overall Market Forecast for 2014-2019
    • Market Forecast by Service Activity
  • Future Trends
  • Market Context

Essential Guidance

Learn More

  • Related Research
  • Definitions
    • Regional Markets
  • Synopsis

List of Tables

  • Table: China Customer Care BPO Services Market Revenue, 2013 and 2014
  • Table: Top 3 Forecast Assumptions for China Customer Care BPO Services Market, 2015-2019
  • Table: Key Forecast Assumptions for China Customer Care BPO Services Market, 2015-2019
  • Table: China Customer Care BPO Services Market Forecast, 2014-2019
  • Table: China Customer Care BPO Services Market Forecast by Service Activity, 2014-2019 (US$M)
  • Table: China Customer Care BPO Interaction Services Market Forecast by Service Activity, 2014-2019 (US$M)
  • Table: China Customer Care BPO Services Markets Revenue, 2013-2019: Comparison of July 2014 and July 2015 Forecasts
  • Table: China Regional Market Definitions, 2015

List of Figures

  • Figure: China Customer Care BPO Services Market Share by Service Activity, 2014
  • Figure: China Customer Care BPO Service Market Share by Industry, 2014
  • Figure: China Customer Care BPO Service Market Spending by Region, 2014
  • Figure: China Customer Care BPO Services Revenue, 2013-2019: Comparison of July 2014 and July 2015 Forecasts
Back to Top