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市場調查報告書

歐洲的企業調查:買主對職場/行動服務的想法

European Enterprise Survey, 2015: Buyer Attitudes Toward Workplace and Mobility Services

出版商 IDC 商品編碼 308528
出版日期 內容資訊 英文 22 Pages
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歐洲的企業調查:買主對職場/行動服務的想法 European Enterprise Survey, 2015: Buyer Attitudes Toward Workplace and Mobility Services
出版日期: 2015年07月09日 內容資訊: 英文 22 Pages
簡介

桌機服務情勢,從數年前開始便無法認識。由於傳統的桌機服務和投資的力量對比、流動現象、消費模式和BYOD趨勢,市場大幅變化。

本報告以西歐的主要7個地區732家公司的企業用服務調查的結果為基礎,提供終端用戶組織的桌機/職場服務想法方面相關的系統性資訊。

IDC的見解

調查概要

  • 調查手法

概況

  • 終端用戶的策略性優先順序
  • 職場外包狀況
  • IT基礎設施投資的優先順序
  • 職場IT服務
    • 相對的重要性(行動 vs. 桌機)
  • Windows 8的轉變計劃

未來展望

  • 從桌機到職場:形勢的變化

主要的建議

參考資料

  • 相關調查
  • 附錄
  • 摘要

表格

  • 為了管理職場環境的配合措施:各國
  • 為了管理職場環境的配合措施:各組織規模
  • IT基礎設施投資的優先順序(第1位):各國
  • IT基礎設施投資的優先順序(第1位):各組織規模
  • IT基礎設施投資的優先順序(第1、2、3名):各國
  • IT基礎設施投資的優先順序(第1、2、3名):各組織規模
  • 職場相關IT服務的相對的重要性:各國
  • 職場相關IT服務的相對的重要性:各組織規模
  • 轉用Windows 8的情形:各國
  • 轉用Windows 8的情形:各組織規模

  • 投資名次:後台
  • 為了管理職場環境的配合措施
  • IT基礎設施投資的優先順序
  • 職場相關IT服務的措施:各國
  • 職場相關IT服務的措施:各組織規模
  • 職場相關IT服務的相對重要性
  • Windows 8的轉移計劃
  • 歐洲的企業用服務調查(各國樣品)
  • 歐洲的企業用服務調查(各組織規模樣品)
  • 歐洲的企業用服務調查(各產業樣品)

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目錄
Product Code: AE01X

This IDC study is based on IDC's latest European Enterprise Services Survey carried out in February-March 2015 among 805 European organizations. The study is part of a series of reports examining different aspects of European organizations' IT services investment plans, buying behavior, and satisfaction with IT services and their vendors.

"Although workplace services ranked lower in importance than other areas, vendors would be unwise to think they are no longer very important for ICT buyers. Whichever form factor they take, workplace devices are often the only touch point between the enterprise and its employees. In that sense, the quality of experience provided by workplace devices is positively correlated to the level of satisfaction an employees have toward their own IT departments," said Lionel Lamy, associate vice president, IDC European Desktop and Workplace Life-Cycle Services. "Vendors must find the right balance between traditional, cloud-based, and mobile services in the workplace spectrum. Cost remains important but is not the only determining factor - quality of services delivered and end-user experience are also crucial."

Table of Contents

IDC Opinion

In This Study

  • Methodology

Situation Overview

  • IT Services Investment Plans, 2015
  • IT Infrastructure Investment Priorities
  • IT Infrastructure Services Investment Plans
    • Mobility-Specific Services Investment Plans
  • Attitude Toward Outsourcing
  • The Preferred Type of Mobility Service Provider
  • Technology Adoption Status
  • Procurement of Workplace IT Services
  • Relative Importance of Mobility versus Desktop Services
  • Desktop Virtualization Investment Plans

Future Outlook

Essential Guidance

Learn More

  • Related Research
  • Synopsis

List of Tables

  • Table: IT Infrastructure Investment Priorities by Organization Size
  • Table: IT Infrastructure Investment Priorities by Country/Region
  • Table: IT Infrastructure Services Investment Plans (%)
  • Table: IT Infrastructure Services Investment Plans for Mobility by Organization Size (%)
  • Table: IT Infrastructure Services Investment Plans for Mobility by Country/Region (%)
  • Table: Attitude Toward Workplace Outsourcing by Country/Region
  • Table: Attitude to Workplace Outsourcing by Organization Size (%)
  • Table: Preferred Mobility Service Provider Type by Organization Size (%)
  • Table: Preferred Mobility Service Provider Type by Country/Region (%)
  • Table: Full Adoption of Technology Areas by Organization Size (%)
  • Table: Full Adoption of Technology Areas by Country/Region (%)
  • Table: Relative Importance of Mobility versus Desktop Services by Organization Size (%)
  • Table: Relative Importance of Mobility vs Desktop Services by Country/Region
  • Table: Desktop Virtualization Investment Plans by Organization Size (%)
  • Table: Desktop Virtualization Investment Plans by Country/Region (%)

List of Figures

  • Figure: IT Services Investment Areas, 2015
  • Figure: IT Infrastructure Investment Priorities
  • Figure: Mobility's Rating as an IT Infrastructure Investment Priority by Industry
  • Figure: Technology Adoption Status
  • Figure: Procurement of Workplace IT Services by Organization Size
  • Figure: Procurement of Workplace IT Services by Country/Region
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