This IDC study examines the instant communications applications market from 2009 to 2011. Revenue and market share of the leading vendors are provided for 2011.
"Workers will ultimately choose the most appropriate combination of tools such as instant messaging, activity streams, and microblogging to perform daily tasks," says Vanessa Thompson, research manager for IDC's Enterprise Collaboration and Social Solutions program. "It will be imperative for vendors to continue to enhance a user's communications through a sophisticated multimodal experience while at the same time supplying the basic functionality found in easy-to-use enterprise instant communications."
Table of Contents
In This Study
Table: Worldwide Instant Communications Applications Revenue by Vendor, 2009-2011 ($M)