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全球、美國的商務、流程、外包服務市場預測 (2016∼2020年)

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2016-2020

出版商 IDC 商品編碼 240680
出版日期 內容資訊 英文 20 Pages
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全球、美國的商務、流程、外包服務市場預測 (2016∼2020年) Worldwide and U.S. Business Process Outsourcing Services Forecast, 2016-2020
出版日期: 2016年04月27日 內容資訊: 英文 20 Pages


本報告提供全球及美國的BPO服務的全球市場相關分析,市場規模、支出額趨勢預測 (今後5年份),及與之前的市場趨勢的比較,主要的推動及阻礙市場要素,近幾年的市場主要動向等調查評估。

IDC的市場趨勢預測 (圖表)




  • 全球BPO服務支出額的預測:各地區
    • 各地區的收益額和成長率
  • 美國的BPO服務支出額的預測
  • 全球BPO服務支出額的預測:各主要產業
  • 美國的BPO服務支出額的預測:各主要產業
    • 美國的BPO服務市場主要趨勢:各主要產業
      • 在財務、會計領域的BPO採購的趨勢
      • 買主方面的目標與課題
      • 買主方面的偏好


  • 市場促進、阻礙因素
    • 推動因素
      • 財務管理的最佳化
        • 商務的速度 (靈活性)、經營效率的改善
        • 雲端的登場
    • 阻礙因素
      • 資訊安全
  • 市場主要趨勢
    • SaaS型 (As a Service) 的經營模式
    • 認知型平台的登場
  • 上次預測後的變更點


  • 商務、流程、外包(BPO)服務
    • BPO服務的主要部門
      • 人事BPO服務
        • 人事 (HR) BPO服務和HR處理服務的差異
      • 採購BPO服務
        • 財務、會計BPO服務
        • 例外事項
      • 客戶支援BPO服務
        • 其他服務提供模式




Product Code: US41194616

This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services 2015-2019 Forecast and provides a forecast of spending (customer expenditures) for 2016-2020 as well as key changes from the prior forecast, an analysis of industry and market trends, key market drivers and inhibitors, and significant market developments."Components of the 3rd Platform will continue to drive transformation in the BPO market, with a specific focus on automation, Big Data and analytics, and cloud platforms," says Alison Close, senior analyst, Worldwide Finance, Accounting, and Procurement BPO Services, IDC. "Buyers are beginning to embrace the massive amounts of data they have at their fingertips to make smarter business decisions and to better understand their business operations. Predictive analytics, especially, is becoming more of a focus for buyers as they look to identify new opportunities like streams of revenue and/or identify areas of intervention (e.g., pinpointing where identity fraud may occur in the future)."

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Worldwide BPO Services Spending Forecast by Region
    • Regional Revenue and Growth
  • U.S. BPO Services Spending Forecast
  • Worldwide BPO Services Spending Forecast by Key Horizontal
  • U.S. BPO Services Spending Forecast by Key Horizontal
    • Key U.S. Business Process Outsourcing Trends by Key Horizontal
      • Finance and Accounting and Procurement BPO Consumer Trends
        • Buyer Imperatives and Challenges
        • Buyer Preferences

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Enhancing Business Agility and Operational Efficiencies
      • Emergence of Cloud
    • Inhibitors
      • Information Security
  • Significant Market Developments
    • "As a Service" Business Model
    • Emergence of Cognitive Platforms
  • Changes from Prior Forecast

Market Definition

  • Business Process Outsourcing Services
    • Key Horizontal Business Process Outsourcing Services
      • Human Resources Business Process Outsourcing Services
        • Distinction Between HR Business Process Outsourcing and HR Processing Services
      • Procurement Business Process Outsourcing Services
      • Finance and Accounting Business Process Outsourcing Services
        • Exceptions and Exclusions
      • Customer Care Business Process Outsourcing Services
        • Other Delivery Models


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