業者簡介:SAP--採用行動·雲端·分析功能·商務流程用應用程式，合作夥伴支援自家公司的BPO服務的新的能力轉變

本報告提供SAPBPO(商務流程·外包服務)供應商提供的各功能，採用的各BPO企業怎樣轉換自家公司的服務相關分析與考察，並將結果概述為以下內容。

IDC的見解

調查概要

• 調查手法

概況

• 市場主要趨勢
  • BPaaS (Business Process as a Service的)上市與課題
• 企業概要
  • SAP的BPO解決方案/服務概要
• 企業策略
  • SAP的外包服務/雲端服務·商務單位:為了符合PBO服務供應商的需求，解決方案如何開發，所賦予的定位
  • BPO供應商及客戶的解決的辦法和優點:資本支出相關困境的解決
• SAP的合作夥伴的產品·服務結構:35間公司的供應商及700間公司以上的客戶
  • SAP如何支援這些BPO服務供應商
  • 合作夥伴的選擇標準
  • 現狀
  • SAP的打入市場策略
• 相關人員達成的成果是什麼?

未來展望

IDC的建議

• BPO供應商的建議

參考資料

• 相關調查
• 摘要

圖表一覽

This IDC Vendor Profile highlights how SAP's cloud, mobility, analytics solutions, and industry-specific business process applications support the BPO ecosystem and how SAP is changing its licensing business model that will assist BPO providers transform their services to new capabilities. This is in context of the current emerging initiatives by BPO vendors to reduce dependency on labor and leverage technology to transform the traditional labor-based model and enable the emergence of BPaaS. This is the first part of a series of reports on multiple BPO ecosystem stakeholders that influence and support BPO and will include the likes of Oracle and Ariba.

Table of Contents

IDC Opinion

In This Vendor Profile

SITUATION OVERVIEW

• Key Market Trends

  • Emergence of BPaaS - The Challenge

• Company Overview

  • SAP BPO Solutions/Services Overview

• Company Strategy

  • SAP's Outsourcing and Cloud Services Business Unit - How Are Solutions Being Developed and Positioned to Meet the Needs of BPO Service Providers?

  • The Solution and Benefit to BPO Providers and Customers - Solving the Capex Dilemma

• SAP's Partner Ecosystem - Over 35 Providers Working with More Than 700 Customers

  • How Does SAP Support These BPO Service Providers?

  • Criteria for Partner Selection

  • Current Status

  • SAP's Go-to-Market Strategy

• What's in It for Everybody?

Future Outlook

Essential Guidance

• Advice for BPO Vendors

Learn More

• Related Research

Table: SAP's Outsourcing and Cloud Services Partner Ecosystem

Figure: Business Process Outsourcing Value Proposition

Figure: SAP's BPO/BPaaS Approach