This IDC Vendor Profile highlights how SAP's cloud, mobility, analytics solutions, and industry-specific business process applications support the BPO ecosystem and how SAP is changing its licensing business model that will assist BPO providers transform their services to new capabilities. This is in context of the current emerging initiatives by BPO vendors to reduce dependency on labor and leverage technology to transform the traditional labor-based model and enable the emergence of BPaaS. This is the first part of a series of reports on multiple BPO ecosystem stakeholders that influence and support BPO and will include the likes of Oracle and Ariba.
Table of Contents
In This Vendor Profile
Table: SAP's Outsourcing and Cloud Services Partner Ecosystem
Figure: Business Process Outsourcing Value Proposition
Figure: SAP's BPO/BPaaS Approach