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市場調查報告書 - 230936

歐洲·中東·非洲地區的整合通訊及合作市場: 2012年的10大預測

EMEA Unified Communications and Collaboration 2013 Top 10 Predictions

出版商 IDC
出版日期 內容資訊 英文 11 Pages
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歐洲·中東·非洲地區的整合通訊及合作市場: 2012年的10大預測 EMEA Unified Communications and Collaboration 2013 Top 10 Predictions
出版日期: 2013年01月03日 內容資訊: 英文 11 Pages








  • 預測#1:抑制經濟限制10.9%新興歐非中東(EMEA)的UC&C市場成長
  • 預測#2:UC&C產業的競爭情形因許多的資訊科技服務企業·Telco(通訊業者)進入,逐漸混亂
  • 預測#3:UC行動·消費化對UC供應商的產品開發策略帶來威脅
  • 預測#4:雲端將UC供應商分為兩個連結:支援雲端架構的供應商與不支援的供應商
  • 預測#5:語音在私人雲端環境進行
  • 預測#6:®evolution-客服中心的改革·發展持續
  • 預測#7:合作·知識工程師注目在社群企業大出風頭
  • 預測#8:互相運用性的配合措施增加,加速企業對企業(B2B)的影音通訊
  • 預測#9:軟體導向·可擴展視頻解決方案備受注目
  • 預測#10:巨量資料分析作為UC&C引進整合部份重要性增加




This IDC study provides IDC's top 10 predictions for the EMEA unified communications and collaboration (UC&C) market.

"During 2013, the EMEA region will continue to see weak growth rate levels of IT spend when compared with other regions around the world," said Isabel Montero, senior research analyst, IDC EMEA Unified Communications and Collaboration. "Cloud-based UC&C solutions will help businesses reduce costs, improve application performance, and be able to better allocate resources."

Table of Contents


In This Study

Situation Overview

Future Outlook

  • Prediction #1: The Constrained Economy Will Limit UC&C Market Growth in EMEA to 10.9%

  • Prediction #2: Competitive Landscape of UC&C Industry Will Become More Crowded as More IT Services Companies and Telcos Move In

  • Prediction #3: UC Mobility and Consumerization Will Pose a Threat to the Product Development Strategies of UC Vendors

  • Prediction #4: Cloud Will Split UC Vendors into Two Leagues: Those That Support Cloud Architecture and Those That Don't

  • Prediction #5: Voice Will be Held in Private Cloud Environments

  • Prediction #6: (R)evolution in the Contact Center Continues

  • Prediction #7: Focus on Collaboration and Knowledge Workers Will Put Social Enterprise in the Spotlight

  • Prediction #8: Increased Interoperability Efforts Will Further Accelerate Business-to-Business Video Communications

  • Prediction #9: The Focus on Software-Centric and Scalable Video Solutions Will Intensify

  • Prediction #10: Big Data Analytics Will Grow in Importance as an Integrated Part of UC&C Deployments

Essential Guidance

Learn More

  • Related Research

  • Synopsis

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