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Worldwide Outsourcing Services 2015 Top 10 Predictions

出版商 IDC 商品編碼 230041
出版日期 內容資訊 英文 16 Pages
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全球外包服務市場:10大預測 Worldwide Outsourcing Services 2015 Top 10 Predictions
出版日期: 2015年01月16日 內容資訊: 英文 16 Pages





  • 美國的企業的方向性
  • 外包商/服務供應商:風險的障礙


  • 預測1:財務、會計、採購的BPO服務 - 第三方平台投資與服務成功的關鍵
  • 預測2:R&D/產品工程服務 - 客戶特定領域IP建立的增資
  • 預測3:消費者、BPO買主高漲的期待,促進顧客關懷BPO服務的成長
  • 預測4:動機的轉移,促進HR處理和BPO服務的決策
  • 預測5:數位產業轉換的緊急性,促進企業應用服務市場
  • 預測6:先進國家市場主導大規模交易的機會 - 特別是美國和西歐
  • 預測7:繼續促進「傳統的」基礎設施外包服務
  • 預測8:繼續競爭情形、生態系統的轉移
  • 預測9:群眾外包,進軍外包/管理服務
  • 預測10:政府對雲端基礎外包服務法規的必要性的評估開始



  • 相關調查
  • 摘要


Product Code: 253608

This IDC study identifies IDC's Outsourcing, Managed, Hosted, and Offshore Services research team's top 10 predictions for the outsourcing and offshore services marketplace for 2015. It highlights the major trends and critical developments that will affect the wide spectrum of services across both IT and business process outsourcing (BPO) services.

"2015 seems to be shaping up as the year in which the next generation of outsourcing, referred to as cloud services, is taking center stage for the delivery of just about any type of IT or business process similar to prior industrial shifts such as from carriages to horseless carriages (cars), from mainframes to PCs, and from DVDs to online music," said David Tapper, VP, Outsourcing and Offshore Services, at IDC. "This shift will involve much more intensified competition between pure-play cloud service providers and traditional outsourcers (e.g., labor oriented) while governments will be taking a closer look at implementing regulations over the coming years to ensure not just privacy and security of information across all stakeholders but also the stability and competitiveness of the service provider industry and market."

Table of Contents


In This Study

Situation Overview

  • U.S. Enterprise Directions
    • Top Imperatives and Challenges
    • U.S. Enterprise Information and Business Process Needs
  • Outsourcer-Service Provider: The Barriers of Risks
    • Capital
    • Liabilities

Future Outlook

  • Prediction 1: Finance, Accounting, and Procurement BPO Services - 3rd Platform Investments and Services Will Be Key to Success
  • Prediction 2: Research and Development/Product Engineering Services - Providers Will Increase Investment in Building Domain-Specific IP for Customers
  • Prediction 3: Rising Consumer and BPO Buyer Expectations Will Drive Customer Care BPO Services Growth
  • Prediction 4: Shifts in Motivation Will Drive HR Processing and BPO Services Decision Making
  • Prediction 5: The Urgency for Digital Business Transformation Will Catapult Enterprise Application Services Markets
  • Prediction 5: Developed Markets Will Lead in Large Deal Opportunities - Optimism Will Return for the United States and Western Europe
  • Prediction 7: The Sun Will Continue to Set on "Traditional" Infrastructure Outsourcing Services
  • Prediction 8: There Will Be a Continued Shift in the Competitor Landscape and Ecosystem
  • Prediction 9: Crowdsourcing Will Make a Larger Foray into Outsourcing/Managed Services
  • Prediction 10: Governments Will Begin to Assess the Need for Regulation of Cloud-Based Outsourced Services

Essential Guidance

Learn More

  • Related Research
  • Synopsis
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