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市場調查報告書
日本的支援市場 各市場區隔產品 2010年的實際成果和2011年∼2015年的預測
Japan Support Service 2011-2015 Forecast Update and 2010 Review by Product Segment
| 出版商 |
IDC |
| 出版日期 |
2012年01月 |
商品編碼 |
227898 |
| 內容資訊 |
英文 Pages: 53 |
| 價格 |
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日本的支援市場 各市場區隔產品 2010年的實際成果和2011年∼2015年的預測 是由出版商IDC在2012年01月所出版的。
這份英文市場調查報告書包含Pages: 53 價格從美金5000起跳。
本報告提供IDC確定的日本的支援市場相關資料，2011年9月的市場趨勢為基礎的支援服務為對象的10個各市場區隔市場預測。同時檢討2010年的市場狀況，從2011年開始到2015年的市場規模及成長率，再加上IDC2011年8月所實施的用戶調查(問卷調查)的結果，日本的主要的支援服務供應商的措施，服務供應商的IDC的建議，為您概述為以下內容。
※本報告提供日文報告(商品編號:223392)的英譯版。
IDC的見解
調查概要
- 調查方法
- 服務市場定義
- 服務定義
- 服務市場規模
- Foundation市場區分
- 支援市場定義
- 產品市場區隔
- 摘要整理
概況
- 日本的支援市場概況
- 硬體設備支援&維護市場(HW D&S)
- 軟體支援&維護市場(SW D&S)
- 用戶企業的情形:「2011年 支援服務利用相關用戶調查」
- 支援服務的年度支出額
- 各產品的支援服務支出額增減意願
- 降低成本的措施
- 支援相關課題
- 多廠商支援的利用
- 遠程服務的利用
- 支援服務供應商的選擇
- 支援服務供應商的情形
- 多廠商支援
- 遠程服務
- LCM(生命週期經營)
- 開放原始碼軟體(OSS)的支援
- 海外的支援服務提供
未來展望
- 市場預測與前提條件
- 預測的前提條件
- 日本的硬體設備支援&維護市場 各市場區隔產品預測
- 日本的軟體支援&維護市場各市場區隔產品預測
IDC的建議
參考資料
圖表
This IDC study (a translation of the Japanese report IDC #Japanese report IDC #J11260108), presents the forecasts for 10 product segments in the Japan support market as defined by IDC based on the major trends as of September 2011. We examine the trends in 2010 and forecast the market sizes and growth rates from 2011 to 2015. In addition, we also analyze the results of the IDC user survey conducted in August 2011, examine the moves of major support vendors in Japan, and provide suggestions for service vendors. The strategy adopted by many companies to cut IT cost by shifting to datacenter and cloud services have had various impacts on the products targeted by the support services market. Needs are changing and gradually shifting toward support services for cheaper, but more product units distributed across multiple locations, and support for systems integrating on-premises and cloud. "It will be necessary for vendors to review the value of their support services in response to changes brought about by growing cloud usage. To provide high value-added services in increasingly complex system environments, vendors should seek to improve the technological capabilities of their CEs, and transform their roles," says Akiko Takei, market analyst, Services, IDC Japan.
Table of Contents
IDC OPINION
In This Study
Situation Overview
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Respondent Distribution by Industry and Company Size (%)
Table: Respondent Distribution by Company Size and Number of Branches in Japan (%)
Table: Respondent Distribution by Company Size and Existence of Overseas Branches (%)
Table: Respondent Distribution by Company Size and Department (%)
Table: IDC Service Market Map
Table: Annual Support Service Spending by Company Size (%)
Table: Annual Support Service Spending by Industry (%)
Table: Annual Support Service Spending by Number of Branches in Japan (%)
Table: Measures to Cut Support Service Costs by Company Size (%)
Table: Measures to Cut Support Service Costs by Number of Branches in Japan (%)
Table: Support-Related Issues by Company Size (%)
Table: Support-Related Issues by Number of Branches in Japan (%)
Table: Reasons for Not Using Multivendor Support by Company Size (%)
Table: Usage Rates of Remote Services by Product Segment (%)
Table: Support Service Vendor Selection Standards by Company Size (%)
Table: Request to Existing Support Service Vendors by Company Size (%)
Table: Top 3 Assumptions for the Japan Support Market, 2011-2015
Table: Key Forecast Assumptions for the Japan Support Market, 2011-2015
Table: Japan Hardware Deploy and Support Spending by Product Segment, 2010-2015
Table: Japan Software Deploy and Support Spending by Product Segment, 2010-2015
Figure: Japan Hardware Deploy and Support, Software Deploy and Support Spending YoY Growth Rate Forecast, 2010-2015
Figure: Change in Support Service Spending by Product Segment (for the Next Year)
Figure: Measures to Cut Support Service Costs
Figure: Support-Related Issues
Figure: Use of Multivendor Support by Company Size
Figure: Likelihood of Multivendor Support Usage Within Three Years by Company Size
Figure: Opinions About Visits from Customer Engineers/Systems Engineers
Figure: Concerns About Remote Services
Figure: Japan Hardware Deploy and Support Spending by Product Segment, 2010-2015
Figure: Japan Hardware Deploy and Support Market YoY Growth Rate by Product Segment, 2011-2015
Figure: Japan Hardware Deploy and Support Market Share by Product Segment, 2010 and 2015
Figure: Japan Software Deploy and Support Spending by Product Segment, 2010-2015
Figure: Japan Software Deploy and Support Market YoY Growth Rate by Product Segment, 2011-2015
Figure: Japan Software Deploy and Support Market Structure by Product Segment, 2010 and 2015
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