This IDC study contains data and analysis of the IT services market in Austria, summarizes the major impacts indicated by IDC's qualitative and quantitative surveys of end users conducted during the year, and presents forecasts for 13 foundation market categories and for IT services spending by vertical market.
The study answers the following questions:
- What are IDC's forecasts for spending on IT services in Austria? What are the assumptions behind IDC's forecast numbers? What impact will these assumptions have on market forecasts?
- What do end users say about their concerns and preferences regarding IT services procurement?
- What are the latest trends in IT services delivery in Austria, such as managed services and outsourcing?
"In 2011, the IT services market in Austria continued to perform very well, but, as predicted, the rebound was short lived. We now face at least two quarters with a shrinking economy, and vendors can prove whether they have learned their lesson and can deal with an insecure economy, scared customers, and a completely transforming industry." - Country Manager Rainer Kaltenbrunner, IDC Austria
Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Overview of the IT Services Market
IT Services in the Context of the Current Economic Environment
The Changing Situation of Captive Market Players in Austria
Outsourcing Might Benefit Again from the Crisis
IT Services Procurement
IT Spending Development
End-User Priorities for the Coming Year
IT Environment
Overview of the IT Services Market by Foundation Market
Overview of IT Services Spending by Vertical Market
Combined Finance
Combined Manufacturing
Combined Government
Future Outlook
Essential Guidance
Competitive Landscape Changing Quickly
Cost Cutting Still at the Forefront of CIOs' Minds
Focusing on Delivering Quality
Changing Work Environments
Learn More
Related Research
Definitions
Foundation Markets
Hardware Support and Installation
Managed Support Services
Software Support and Installation
IT Education and Training
IT Consulting
Systems Integration
Network Consulting and Integration
Application Consulting and Customization
Custom Application Development
Outsourcing (as an Engagement Type)
IS Outsourcing
Network and Desktop Outsourcing Services
Application Management
Hosted Application Management
Hosting Infrastructure Services
Synopsis
Table: Overview of the Leading IT Services Companies in Austria by IT Services Revenue, 2011
Table: Overview of IT Services Spending by IDC Foundation Market in Austria, 2011
Table: Overview of IT Services Spending by Vertical Market in Austria, 2011
Table: Top 3 Assumptions for the IT Services Market in Austria, 2012-2016
Table: Key Forecast Assumptions for the IT Services Market in Austria, 2012-2016
Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in Austria, 2011-2016
Table: Forecast and Analysis of IT Services Spending (US$M) by Vertical Market in Austria, 2011-2016
Table: Comparison of Forecast for IT Services Spending (US$M) in Austria, 2011-2015 versus 2012-2016
Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy
Table: Distinctions Between Hosted Application Management and Traditional Application Management
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Austria, 2010 and 2011
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Austria, 2011 and 2012
Figure: IT Investment Intentions
Figure: Service Delivery Changes
Figure: IT Spending Changes
Figure: IT Priorities for the Next 12 Months
Figure: Spending (US$M) on IT Services by IT Services Engagement Type in Austria, 2011
Figure: Overview of IT Services Spending by Vertical Market in Austria, 2011
Figure: Forecast of IT Services Spending (US$M) by IDC Engagement Type in Austria, 2011-2016
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Austria, 2011-2016
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Austria, 2011-2016
Figure: Forecast of Relative Shares (%) by IDC Engagement Type in Austria, 2011-2016
Figure: Spending (US$M) on IT Services by Vertical Market in Austria, 2011 and Medium-Term Growth Potential
Figure: Comparison of Forecast for IT Services Spending (US$M) in Austria, 2010-2015 Versus 2012-2016
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