外包相關中歐各國比較分析(2011年) 是由出版商IDC在2011年12月所出版的。
這份英文市場調查報告書包含Pages: 71 價格從美金12800起跳。
本報告提供中歐4個國家的技術及商務流程·外包服務(BPO)適用性相關審查，2005年及2010年的，4個國家的人力資源技術因素，政治經濟因素，基本設備因素，商務和地區因素，及財務因素的5個分類相關定量數據發表，進行分析。此外該報告也提供歐洲成熟的外包服務的供應商的愛爾蘭作為基準，加上上述4個國家的比較分析，為您概述為以下內容。
第1章 IDC的見解
第2章 關於本次調查
第3章 情形概要
- 中歐: 2005年至2010年間的大躍進
- 中歐的安定與安全性在今後也必須讓投資者感到安心
- 雖然有顯著改善，中歐國家挑戰依然存在
- 2010年以後，中歐各國如何維持海外/近鄰外包商務的競爭力
- 人力資源的技術因素
- 教育水準
- 語言學教育
- 語言熟練度
- 人力資源的得到性
- 勞動文化
- 中歐4個國家的人力資源技術因素分析
- 政治經濟因素
- 政治承諾
- 管理負擔
- 知識產權保護
- 經濟
- 中歐4個國家的政治經濟因素分析
- 公共建設因素
- ICT基本設備
- 運輸基本設備
- 中歐4個國家的基本設備因素分析
- 商務及地區因素
- 關於國家的「魅力度」
- 員工的獲得及解僱
- 託管資訊科技服務及BPO中心相關的具體經驗
- 不動產
- 中歐4個國家的商務及地區因素分析
- 財務因素
- 工資
- 稅金以及各國特有的成本
- 資本成本及變動費
- 中歐4個國家的財務因素分析
第4章 未來發展預測
- 國外投資家中的長期性的魅力度
- 人力資源技術: 最好的勞工的確保和薪水支付仍然是一個挑戰
- 政治經濟因素: 為了吸引海外業務，政治承諾是必要的
- 基本設備因素: 缺乏首都以外的連接通道
- 商務及地區因素: 中歐國家已經開始高品質的海外/近鄰外包商務提案
- 財務因素: 對投資者來說這個變動因素仍然是目前的重點
第5章 重要建議
- 波蘭: 是中歐外包最好的區域
- 捷克: 為中歐最適合國家之一
- 匈牙利: 等待和觀望階段
- 斯洛伐克: 雖然小，但也不是完全沒有吸引力
第6章 參考文獻
In the first of a three-part study of 13 countries in Central and Eastern Europe (CEE), IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing. The longer-term view taken by IDC in this year's study will provide a more thorough analysis of each country's development over the past five years and how this development has impacted the countries' attractiveness as sourcing locations.
The data and results of this study are intended to help IT and business services providers, as well as end users, to gain a clearer picture of the suitability of individual countries in the region as sourcing locations for different types of technological and business process outsourcing.
This study analyzes the Czech Republic, Hungary, Poland, and Slovakia countries with regard to the following five factors:
- Skills resources
- Economics and politics
- Infrastructure
- Business and region
- Finance
The study profiles each country based on quantitative data relating to the above five categories for the years 2005 and 2010 (where data is available and relevant; data relating to education and language learning is from 2005 and 2009, and data related to language proficiency is from 2005 only, with estimates for 2010) and offers qualitative analysis of the data. In addition, this study provides comparative analysis between the countries and Ireland. Data on Ireland is provided because the country is considered a mature provider of outsourced services in Europe and thus serves as a benchmark for European offshore/nearshore outsourcing.
"Back in 2005, the countries of Central Europe were at the forefront of the offshore movement in greater CEE. Investors flocked to the region to take advantage of lower costs, talented labor, and a variety of attractive investment incentives. By 2010, change had become the only constant in Central Europe, with the countries perceived as having become victims of their own success; prices and wages had risen rapidly, human resources had become harder to find and compensate, and other CEE regions, as well as global ones, had begun to emerge as suitable and more affordable competitors for offshore business. Despite these challenges, the countries of Central Europe have remained strong competitors for offshore investment. Typically, they are home to better infrastructure, more experienced offshore/nearshore environments, and generally more stable political environments, all of which helps CE remain the most valuable offshore/nearshore proposition in greater CEE." - Senior Research Analyst Curtis Robinson, IDC CEMA
Table of Contents
IDC Opinion
In This Study
Situation Overview
Central Europe: Enormous Strides from 2005 to 2010
CE Still Comforts Investors with Stability and Security
Despite Drastic Improvement, Challenges Remain in CE Countries
How Will CE Compete for Offshore/Nearshore Business After 2010?
Skills Resource Factors
Economic and Political Factors
Infrastructure Factors
Business and Regional Factors
Perceived Country Attractiveness
Employee Acquisition and Dismissal
Specific Experience in Hosting IT Services and BPO Centers
Real Estate
Analysis of Business and Regional Factors
Czech Republic
Slovakia
Poland
Hungary
Financial Factors
Compensation
Tax and Country-Specific Costs
Capital and Variable Costs
Analysis of Financial Factors
Czech Republic
Slovakia
Poland
Hungary
Future Outlook
Essential Guidance
Poland: CE's Premier Sourcing Destination
Czech Republic: One of CEE's Best
Hungary: In a Holding Pattern
Slovakia: Smaller, Yet Subtly Attractive
Learn More
Related Research
Definitions
Methodology
Synopsis
Table: Comparison of Resources Skill Factors: Tertiary Education Levels, 2005-2010
Table: Comparison of Resources Skill Factors: Language Learning, 2005-2010
Table: Comparison of Resources Skill Factors: Language Proficiency, 2005 and 2010
Table: Comparison of Resources Skill Factors: Resource Availability, 2005-2010
Table: Comparison of Resources Skill Factors: Work Culture, 2005-2010
Table: Comparison of Economic and Political Factors: Political Commitment, 2005-2010
Table: Comparison of Economic and Political Factors: Regulatory Environment, 2005-2010
Table: Comparison of Economic and Political Factors: Intellectual Property Protection, 2005-2010
Table: Comparison of Economic and Political Factors: Economy, 2005-2010
Table: Comparison of Infrastructure Factors: ICT Infrastructure, 2005-2010
Table: Comparison of Infrastructure Factors: Transportation, 2005-2010
Table: Comparison of Business and Regional Factors: Perceived Country Attractiveness, 2005-2010
Table: Comparison of Business and Regional Factors: Employee Acquisition and Dismissal, 2005-2010
Table: Comparison of Business and Regional Factors: Market Experience, 2005-2010
Table: Comparison of Business and Regional Factors: Real Estate, 2005-2010
Table: Comparison of Financial Factors: Compensation (US$), 2005-2010
Table: Comparison of Financial Factors: Tax and Country-Specific Costs, 2005-2010
Table: Comparison of Financial Factors: Capital and Variable Costs, 2005-2010
Figure: Average Salary and Additional Employee Related Costs for CE Countries, 2010
