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市場調查報告書
外包相關東歐南部各國比較分析(2011年)
Comparative Analysis of Southeastern European Countries with Respect to Offshore Outsourcing, 2011
| 出版商 |
IDC |
| 出版日期 |
2011年12月 |
商品編碼 |
227230 |
| 內容資訊 |
英文 Pages: 65 |
| 價格 |
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外包相關東歐南部各國比較分析(2011年) 是由出版商IDC在2011年12月所出版的。
這份英文市場調查報告書包含Pages: 65 價格從美金12800起跳。
本報告東歐南部4個國家的技術及商務流程·外包服務(BPO)適用性相關審查，2005年及2010年的，4個國家的人力資源技術因素，政治經濟因素，基本設備，商務和地區因素，及財務因素的5個分類相關定量數據發表，進行分析。此外該報告也提供歐洲成熟的外包服務的供應商的愛爾蘭作為基準，加上上述4個國家的比較分析，為您概述為以下內容。
第1章 IDC的見解
第2章 關於本次調查
第3章 情形概要
- 東歐南部各國: 二個價值提案
- 東歐南部各國的經濟實情對外包來說是推動因素也是阻礙因素
- 不懈追求的吸引力推廣
- 人力資源的技術因素
- 教育水準
- 語言學教育
- 語言熟練度
- 人力資源的得到性
- 勞動文化
- 東歐南部4個國家的人力資源技術因素分析
- 政治經濟因素
- 政治承諾
- 管理負擔
- 知識產權保護
- 經濟
- 東歐南部4個國家的政治經濟因素分析
- 公共建設因素
- ICT基本設備
- 運輸基本設備
- 東歐南部4個國家的基本設備因素分析
- 商務及地區因素
- 關於國家的「魅力度」
- 員工的獲得及解僱
- 託管資訊科技服務及BPO中心相關的具體經驗
- 不動產
- 東歐南部4個國家的商務及地區因素分析
- 財務因素
- 工資
- 稅金以及各國持有的成本
- 資本成本及變動費
- 東歐南部4個國家的財務因素分析
第4章 未來發展預測
- 國外投資家中的長期性的魅力度
- 人力資源技術: 技術勞工數和自身的技能等級為同樣的重要事項
- 政治經濟因素: 需要巧妙處理
- 基本設備因素: 發展機會豐富
- 商務及地區因素: 有激勵機制。但要改善重點領域
- 財務因素: 流動性，急劇的變化
第5章 重要建議
- 羅馬尼亞: 在東歐南部各國最佳。但是依然有障礙
- 保加利亞: 新興海外/近鄰外包勢力
- 斯洛維尼亞及克羅埃西亞: 反映在投資者眼中的重重障礙
第6章 參考文獻
In the second of a three-part study of 13 countries in Central and Eastern Europe, IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing (BPO). The longer term view taken by IDC in this year's study will provide a more thorough analysis of each country's development in the past 5 years, and how this development has impacted the countries' attractiveness as sourcing locations. The data and results of this study are intended to help IT and business services providers, as well as end users, to gain a clearer picture of the suitability of the individual countries in the region as source locations for different types of technological outsourcing and BPO. This study analyzes four Central European countries with regard to the following five factors: - Skill resources
- Economics and politics
- Infrastructure
- Business and region
- Finance
The study profiles each country based on quantitative data relating to the above five categories for the years 2005 and 2010 (where data is available and relevant; data relating to education and language learning is from 2005 and 2009; and data related to language proficiency is from 2005 only, with estimates for 2010) and offers qualitative analysis of the data. In addition, this study provides comparative analysis between the countries and Ireland. Data on Ireland is provided because the country is considered a mature provider of outsourced services in Europe and thus serves as a benchmark for European offshore/nearshore outsourcing. "Between 2005 and 2010, Romania and Bulgaria clearly emerged as SEE's top two locations for offshore/nearshore investment, with Romania becoming a strong competitor for offshore business against locations in greater CEE. Romania and Bulgaria offer lower costs, larger labor pools, more technically skilled professionals, and more flexible operating environments than their SEE neighbors, four key variables that serve as the impetus for any successful sourcing engagement. While Romania and Bulgaria still have work to do to further enhance their attractiveness as sourcing locations, both are making the appropriate moves to ensure their competitiveness for investment. Although a case can be made for investment in Slovenia and Croatia, both are better suited to much smaller, specialized operations, as they have very small labor forces and can be cost prohibitive." - Senior Analyst Curtis Robinson, IDC CEMA
Table of Contents
IDC Opinion
In This Study
Situation Overview
SEE: A Tale of Two Value Propositions
Economic Realities a Driver and Inhibitor in SEE
A Constant Quest to Increase Attractiveness
Resources Skills Factors
Economic and Political Factors
Infrastructure Factors
Business and Regional Factors
Perceived Country Attractiveness
Employee Acquisition and Dismissal
Specific Experience in Hosting IT Services and Business Process Outsourcing Centers
Real Estate
Analysis of Business and Regional Factors
Romania
Bulgaria
Croatia
Slovenia
Financial Factors
Compensation
Tax and Country-Specific Costs
Capital and Variable Costs
Analysis of Financial Factors
Romania
Bulgaria
Croatia
Slovenia
Future Outlook
Essential Guidance
Romania: SEE's Best Bet, but Hurdles Remain
Bulgaria: An Emerging Offshore/Nearshore Competitor
Slovenia and Croatia: Many Barriers in the Eyes of Investors
Learn More
Related Research
Definitions
Methodology
Synopsis
Table: Comparison of Resources Skill Factors: Tertiary Education Levels, 2005-2010
Table: Comparison of Resources Skill Factors: Language Education, 2005-2010
Table: Comparison of Resources Skill Factors: Language Proficiency, 2005 and 2010
Table: Comparison of Resources Skill Factors: Resource Availability, 2005-2010
Table: Comparison of Resources Skill Factors: Work Culture, 2005-2010
Table: Comparison of Economic and Political Factors: Political Commitment, 2005-2010
Table: Comparison of Economic and Political Factors: Regulatory Environment, 2005-2010
Table: Comparison of Economic and Political Factors: Intellectual Property Protection, 2005-2010
Table: Comparison of Economic and Political Factors: Economy, 2005-2010
Table: Comparison of Infrastructure Factors: ICT Infrastructure, 2005-2010
Table: Comparison of Infrastructure Factors: Transportation, 2005-2010
Table: Comparison of Business and Regional Factors: Perceived Country Attractiveness, 2005-2010
Table: Comparison of Business and Regional Factors: Employee Acquisition and Dismissal, 2005-2010
Table: Comparison of Business and Regional Factors: Market Experience, 2005-2010
Table: Comparison of Business and Regional Factors: Real Estate, 2005-2010
Table: Comparison of Financial Factors: Compensation (US$), 2005-2010
Table: Comparison of Financial Factors: Tax and Country-Specific Costs, 2005-2010
Table: Comparison of Financial Factors: Capital and Variable Costs, 2005-2010
Figure: Average Salary and Additional Employee-Related Costs for SEE Countries, 2010
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