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市場調查報告書
英國的資訊科技及商務服務(2011年)
U.K. IT and Business Services Report, 2011
| 出版商 |
IDC |
| 出版日期 |
2011年12月 |
商品編碼 |
226100 |
| 內容資訊 |
英文 Pages: 51 |
| 價格 |
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英國的資訊科技及商務服務(2011年) 是由出版商IDC在2011年12月所出版的。
這份英文市場調查報告書包含Pages: 51 價格從美金4500起跳。
2011年，在英國服務需求穩定恢復。對最終消費者來說持續的商務支援以資訊科技決策者的策略性優先事項佔據首位。再加上2008∼2009年的不景氣期，成本成為重要的策略性優先事項。
本報告提供英國的資訊科技及商務服務市場分析等，為您概述為以下內容。
IDC的見解
關於本調查
概況
- 摘要整理
- 英國的供應商排行榜表
- 2010年英國的前20大供應商
- 2010年英國的企劃服務前20大供應商
- 2010年英國的外包服務前20大供應商
- 2010年英國的支援服務前20大供應商
- 英國的最終消費者需求的活躍的因素
- 資訊科技預算和投資的優先事項:概要
- 2010年的資訊科技策略優先事項
- 主要的投資領域
- 雲端運算的立場
- 經濟停頓對服務需求的影響
- 因停頓而獲得利益的傳統的治理領域
- 持續外包契約重新協商的最終消費者
- 提供者的實際成果與顧客忠誠度
- 主要的標準的提供者的實際成果
- 最終消費者變更外包服務供應商的理由
今後展望
- 市場預測與前提條件
- 支撐英國服務市場預測的主要的前提條件
- 英國和歐洲服務市場預測
- 市場背景
- 英國服務市場成長和活躍的因素概要
主要的建議
參考資料
IDC expects that 2011 will have been a year of extremely modest recovery of services demand in the U.K. For end users, supporting the business remains the top strategic priority of IT decision makers, with cost officially the number three strategic priority, but more important when we drill down and examine spending intentions in sub-strategic detail. Moreover, cost remains more important as a strategic priority than it was before the 2008-2009 recession. "U.K. organizations entered 2011 with higher hopes than for 2010, with more robust plans for budget expansion, and with more emphasis on growth-related IT investments," said Douglas Hayward, research director, European Services, at IDC in London. "But we expect many of these plans will have been scaled back in the light of the economic and political uncertainty of mid and late 2011. "For suppliers, 2012 will be tough, and we advise them to prepare contingency plans for a double-dip recession, assume fragile buyer confidence, and to continue the process of industrialization of their services and processes. But most of all, we advise them to take the cloud seriously, and to get closer to their customers, focusing on delivering deep industry expertise and technical skills, high quality services, trustworthy advice and respect for the client."
Table of Contents
IDC Opinion
In This Study
Situation Overview
Executive Summary
U.K. Vendor Ranking Tables
The U.K. Top 20 Vendor Table for 2010
The U.K. Top 20 Project Services Vendors in 2010
The U.K. Top 20 Outsourcing Services Vendors in 2010
The U.K. Top 20 Support Services Vendors
U.K. End-User Demand Drivers
IT Budgets and Investment Priorities: Overview
IT Strategy Priorities for 2010
Key Investment Areas
Attitudes Towards Cloud Computing
Effects of the Economic Downturn on Services Demand
Supplier Performance and Customer Loyalty
Future Outlook
Essential Guidance
Learn More
Table: U.K. Top 20 IT Services and Business Services Vendors, 2010
Table: U.K. Top 10 Project Services Vendors, 2010
Table: U.K. Top 10 Outsourcing Services Vendors, 2010
Table: U.K. Top 10 Support Services Vendors, 2010
Table: Top 3 Assumptions for the Western European Services Market, 2011-2015
Table: Key Forecast Assumptions for the Western European Services Markets, 2011-2015
Table: U.K. Services Market Size and Forecast by Foundation Market, 2010-2015 (£M)
Table: U.K. Services Growth Rate Forecast by Foundation Market, 2010-2015 (£M)
Table: U.K. and Western European Services Markets by Major Segment, 2010 (%)
Table: U.K. IT and Business Services - Previous v Current Forecast
Figure: U.K. Organizations: IT Budget Growth or Reduction Plans
Figure: Main IT strategy Priorities for 2011 and 2012
Figure: Key Investment Priorities in the U.K.
Figure: Attitudes Toward Cloud Computing in the U.K.
Figure: Effects of the Economic Cycle on Attitudes Towards IT Outsourcing, BPO, and Shared Services
Figure: Influence of the Economic Downturn on Investment Initiatives
Figure: Considering the Current Economic Environment, Are You Planning to Renegotiate the Following Contracts?
Figure: Selection Criteria for External IT Services Suppliers
Figure: Assessment of Service Providers' Performance, 2011
Figure: Most Important Motivations for Switching IT Outsourcing Vendor in the Past 12 Months
Figure: U.K. IT & Business Services - Previous v Current Forecast
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