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市場調查報告書
IDC競爭市場洞察:Salesforce.com(2011年第3季版)
IDC Competitive Market Insight: Salesforce.com Calendar 3Q11 Update
| 出版商 |
IDC |
| 出版日期 |
2011年11月 |
商品編碼 |
225368 |
| 內容資訊 |
英文 Pages: 24 |
| 價格 |
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IDC競爭市場洞察:Salesforce.com(2011年第3季版) 是由出版商IDC在2011年11月所出版的。
這份英文市場調查報告書包含Pages: 24 價格從美金4000起跳。
Salesforce.com在聯絡中心/顧客服務市場中持續擴大其功能性，並加強自己在該領域的行銷。現在佔營業支援(SFA)市場12%左右佔有率的Salesforce.com，一般預計今後將會大幅擴大。
本報告提供2011年第3季的Salesforce.com的財務實際成果和銷售額的焦點，最近的收購趨勢等分析，為您概述為以下內容。
IDC的見解
關於本調查
概況
- 企業策略和財務概要
- Salesforce.com的策略
- 財務實際成果
- 各產業百分比·模式
- 最近的顧客與契約
- 商務·應用程式產品策略
- 應用程式-CRM策略
- 應用程式-合作策略
- 應用程式-SaaS策略
- 銷路策略
- 合作夥伴計劃
- 合作夥伴計劃概要
- 合作夥伴階層和成員
- 合作夥伴管理
- 會員的優惠
- 合作夥伴·地方社群
- 應用程式銷售市場
- 策略性合作
- 收購合併
- Assistly
- Radian6
- Dimdim
- Activa Live
- Jigsaw Software
今後展望
主要的建議
參考資料
This IDC study provides market intelligence details for salesforce.com, covering the third calendar quarter of 2011, with historical reference points included throughout. Data on financial performance, sales highlights, and recent acquisitions sets the stage for a detailed examination of select products and distribution models. "Salesforce.com continues to expand its functionality in the contact center/customer service market, marketing heavily in that space. Currently, with only approximately 12% of the SFA market, salesforce.com has substantial upside for expansion." - Mary Wardley, VP, Enterprise Applications and CRM Software
Table of Contents
IDC Opinion
In This Study
Situation Overview
Company Strategy and Financial Overview
Salesforce.com's Strategy
Financial Performance*
Vertical Percentage Model
Recent Customers and Contracts*
Business Applications Product Strategy
Applications - CRM Strategy
CRM Releases
Summer 2010 Release - June 2010
Update from Dreamforce 2010 and the Winter 2011 Releases
Sales Cloud
Service Cloud
Mobile
Update from Dreamforce 2011 and Winter 2012 Releases*
Applications - Collaboration Strategy*
Applications - SaaS Strategy
Channel Strategy*
Strategic Alliances
Mergers and Acquisitions*
Assistly
Radian6
Dimdim
Activa Live
Jigsaw Software
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Salesforce.com Revenue by Functional Application Area, 2008-2010 ($M)
Table: Salesforce.com Revenue Share by Vertical Industry
Table: Sales Cloud Product Editions
Table: Service Cloud Product Editions
Table: Data.com Product Editions
Table: Chatter Product Editions
Table: Force.com Product Editions
Figure: Worldwide Estimated Salesforce.com Software Revenue Share by Channel Split
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