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市場調查報告書
全球主要行業的境外BPO服務市場預測(2011∼2015年)
Worldwide Offshore Key Horizontal BPO Services 2011-2015 Forecast
| 出版商 |
IDC |
| 出版日期 |
2011年11月 |
商品編碼 |
225359 |
| 內容資訊 |
英文 Pages: 39 |
| 價格 |
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全球主要行業的境外BPO服務市場預測(2011∼2015年) 是由出版商IDC在2011年11月所出版的。
這份英文市場調查報告書包含Pages: 39 價格從美金4500起跳。
境外BPO供應商雖然持續在BPO服務市場上拓展自己的存在，但由於過去持續的不景氣、需要在同業者中找到自己的獨特性，形成「境外」供應商的社群以及這一類商務擴大縮小都很困難的狀況。
本報告提供2011年開始到２０１５年為止的境外各不同行業企業的BPO服務支出趨勢等，為您概述為以下內容。
IDC的見解
關於本調查
- 調查範圍和定義
- 不列入調查對象的東西
- 當地業者
- 自家公司及流通客戶的支出
- 境外R&D/工程·服務及資訊科技服務活動
- 調查手法
概況
- 境外 vs. 境內
- 境外 vs. 外包服務
- 境外服務業者 vs. 當地服務業者市場
- 委外整體市場
今後展望
- 市場預測與前提條件
- 全球境外BPO服務市場預測
- 美國的境外BPO服務市場預測
- 加拿大的境外BPO服務市場預測
- 歐洲·中東·非洲的境外BPO服務市場預測
- 亞太地區的境外BPO服務市場預測
- 市場背景
主要的建議
參考資料
This IDC study represents IDC's estimates and projections for spending on key horizontal BPO services provided by offshore companies for 2011-2015. It answers the following questions: - What are IDC's predictions and assumptions relating to market forces impacting the offshore-based BPO services market, and what impact will they have on the market forecasts?
- Which assumptions are of sufficient importance that a change in the assumption would result in a change in the market forecasts?
- What impact will developments in this market have on the players in the market?
- How might current developments, as predicted for this market, impact the revenue of BPO providers?
"Offshore BPO providers are establishing a bigger presence in the BPO services markets but are challenged by the continued tough economic climate, the need to find a means of differentiating themselves from each other, and the 'onshore' community of providers, as well as scaling this type of business," says David Tapper, vice president, Outsourcing and Offshore Services, at IDC. "While in the near term there appear to be significant opportunities, offshore providers need to build a long-term strategy as the delivery of services moves to a cloud-based model of which the impact of this shift to a new delivery system will require radical changes in the structure of the providers, their ecosystems, and the markets they target."
Table of Contents
IDC Opinion
In This Study
Scope and Definitions
What Is Not Covered
Methodology
Situation Overview
Future Outlook
Forecast and Assumptions
Worldwide Offshore-Based BPO Services Forecast
U.S. Offshore-Based BPO Services Forecast
Canada Offshore-Based BPO Services Forecast
EMEA Offshore-Based BPO Services Forecast
Asia/Pacific Offshore-Based BPO Services Forecast
Market Context
Essential Guidance
Learn More
Related Research
Methodology
Synopsis
Table: Top 3 Assumptions for the Offshore Key Horizontal BPO Services Market, 2011-2015
Table: Key Forecast Assumptions for the Worldwide Offshore Key Horizontal BPO Services Market, 2011-2015
Table: Worldwide Offshore-Based BPO Services Spending by Importing Region, 2005-2015 ($M)
Table: Worldwide Offshore-Based BPO Services Spending, 2005-2015: Comparison of September 2010 and November 2011 Forecasts ($M)
Table: Exchange Rates, 2003-2010 (%)
Figure: Onshore Market Model of Offshore BPO Services Expenditures
Figure: Resource Model of Expenditures Captured by Offshore Players
Figure: Resource Model of Expenditures Captured by Onshore Players
Figure: Worldwide Offshore-Based BPO Services Spending Share by Importing Region, 2010 and 2015
Figure: Worldwide Offshore-Based BPO Services Spending Growth by Importing Region, 2006-2015
Figure: U.S. Offshore-Based BPO Services Spending and Growth, 2005-2015
Figure: Next-Generation "Services Supply Chain" Delivery System
Figure: Ecosystem and Value Chain of Cloud-Based Services: From "IT" to "Business Process"
Figure: Canada Offshore-Based BPO Services Spending and Growth, 2005-2015
Figure: EMEA Offshore-Based BPO Services Spending and Growth, 2005-2015
Figure: Asia/Pacific Offshore-Based BPO Services Spending and Growth, 2005-2015
Figure: Worldwide Offshore-Based BPO Services Spending, 2005-2015: Comparison of September 2010 and November 2011 Forecasts
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