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市場調查報告書

全球主要行業的海上BPO服務市場預測

Worldwide Offshore Key Horizontal BPO Services Forecast, 2015-2019

出版商 IDC 商品編碼 225359
出版日期 內容資訊 英文 30 Pages
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全球主要行業的海上BPO服務市場預測 Worldwide Offshore Key Horizontal BPO Services Forecast, 2015-2019
出版日期: 2015年10月30日 內容資訊: 英文 30 Pages
簡介

本報告提供海上企業的各主要行業的BPO服務的支出趨勢等資料,為您概述為以下內容。

IDC的預測值

摘要整理

對技術供應商的指導

市場預測

  • 全球離岸型BPO服務市場預測
  • 進口各地區預測
    • 美國的離岸型BPO服務市場預測
    • 加拿大的離岸型BPO服務市場預測
    • 歐洲、中東、非洲的離岸型BPO服務市場預測
    • 亞太地區的離岸型BPO服務市場預測

市場背景

  • 促進成長要素及抑制因素
    • 促進要素
      • 財務管理的最佳化
      • 產業營運的保證
    • 抑制因素
      • 安全性
      • 特定企業相關資訊的缺乏
      • 跟傳統服務的置換
  • 重要的市場發展
  • 上次預測的變更點

市場定義

調查手法

相關調查

圖表一覽

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目錄
Product Code: 259786

This IDC study presents forecasts of spending (customer expenditures) for the offshore horizontal BPO services market for 2014-2019 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing market, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast."Offshore BPO providers continue to grow their BPO businesses; however, like all other BPO providers, they are faced with a fundamental structural change in the market as buyers increasingly demand to consume services via newer models involving platform-based (cloud) service delivery capabilities while getting access to more detailed insights into their business processes," says David Tapper, vice president, Outsourcing, Managed and Offshore Services at IDC. "The impact on these traditional BPO providers will require that they balance the need to support both traditional and cloud-based service delivery models, invest heavily in automation, provide business analytics, and seek new markets driven by new capabilities such as IoT and home automation services."

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Shift to New Consumption and Delivery Models
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • APAC Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Ensuring Business Operations
    • Inhibitors
      • Security
      • Lack of Specific Firm Knowledge
      • Substitution
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market
  • A Note on Cloud
  • A Note on the Term "Managed Services"

Methodology

Related Research

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