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市場調查報告書
全球整合通訊&合作(UC&C)生態系統:IDC的分類(2011年)
IDC's Worldwide Unified Communications and Collaboration Ecosystem Taxonomy, 2011
| 出版商 |
IDC |
| 出版日期 |
2011年09月 |
商品編碼 |
214967 |
| 內容資訊 |
英文 Pages: 24 |
| 價格 |
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全球整合通訊&合作(UC&C)生態系統:IDC的分類(2011年) 是由出版商IDC在2011年09月所出版的。
這份英文市場調查報告書包含Pages: 24 價格從美金3500起跳。
本報告提供整合通訊&合作(UC&C)生態系統的IDC的分類法相關驗證，UC＆C市場所包含的應用程式，硬體設備，服務等定義，為您概述為以下內容。
IDC的見解
調查概要
概況
- UC&C的企業IP電話的零件
- 通訊支援的商務流程
- IP PBX系統
- IP PBX線路
- IP電話
- VoIP
- 視訊會議的設備
- 協同應用程式
- 電子郵件應用軟體
- 即時通訊應用程式
- 會議應用程式
- 企業社群軟體
- 企業行動
- CRM和客服中心應用市場
- 整合通訊&合作(UC&C)循環週期服務
- 主機及管理UC＆C客戶引進模式
- 多用戶託管UC&C
- 專門託管UC&C
- 管理UC&C
未來展望
主要的建議
參考資料
圖表
This IDC study updates our map of IDC's worldwide unified communications and collaboration (UC&C) research to provide market definitions and a framework that IDC will use to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving UC&C market and includes some discussion around new terminology, products, and solutions such as media tablets, collaboration, mobility, enterprise social networking, and hosted telephony/UC&C. "For many end users, UC&C has moved from an 'if' to a 'when' proposition for making strategic plans for their organization's deployment," states senior research analyst Rich Costello, Unified Communications and Enterprise Networking Infrastructure. "Technologies such as video, collaboration, and mobility are increasingly being integrated with contact centers, IP telephony platforms, and UC&C portfolios and should further help drive the UC&C market going forward, as businesses enhance their networks and communications platforms to support new technologies and applications."
Table of Contents
IDC Opinion
In This Study
Situation Overview
Enterprise IP Telephony Components of UC&C
Videoconferencing Equipment
Collaborative Applications
Email Applications
Instant Communications Applications
Conferencing Applications
Enterprise Social Software
Enterprise Mobility
CRM and Contact Center Applications
Contact Center
Customer Service
Unified Communications and Collaboration Life-Cycle Services
Customer-Adoption Models for Hosted and Managed UC&C
Multitenant Hosted Unified Communications and Collaboration
Dedicated Hosted Unified Communications and Collaboration
Managed Unified Communications and Collaboration Services
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: IDC's Unified Communications and Collaboration Ecosystem Definitions, 2011
Figure: IDC's Unified Communications and Collaboration Ecosystem Taxonomy, 2011
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