|
市場調查報告書
中國客服中心外包服務市場：2011年∼2015年預測
China Contact Center Outsourcing Services Market 2011-2015 Forecast and Analysis
| 出版商 |
IDC |
| 出版日期 |
2011年08月 |
商品編碼 |
209245 |
| 內容資訊 |
英文 Pages: 27 |
| 價格 |
|
|
中國客服中心外包服務市場：2011年∼2015年預測 是由出版商IDC在2011年08月所出版的。
這份英文市場調查報告書包含Pages: 27 價格從美金3500起跳。
中國客服中心委外（CCO）服務市場2010年達到8億1,240萬美元的市場規模，預計2010年∼2015年的CAGR成長將達19.6％。
本報告針對中國客服中心委外（CCO）服務市場進行調查分析，提供市場現況、未來五年預測、三種供應商的競爭情況、給服務供應商（SP）的建議，目錄介紹如下。
IDC的看法
調查概要
概況
- 介紹
- 2010年市場動向
- 支援政府新政策
- 促進客服中心商業模式轉換
- 工業區客服中心的進入與評價
- 高離職率
- 中國客服中心委外服務市場：市場規模（2010年）
- 2010年市場分析：提供服務分類
- 2010年市場分析：産業分類
- 2010年市場分析：地區分類
- 目前競爭情況
- 3種類的供應商
- 全球服務供應商
- 國內服務供應商
- 通訊公司服務供應商
- 樣本供應商檔案
- Arvato Services China
- DYXnet
- Welsend
- Tangram
- CCID Call
- China Mobile (Zhejiang) Contact Center
未來展望
- 預測與前提條件
- 市場前提條件
- 預測：2011年∼2015年
- 市場預測：提供服務分類
- 未來動向
- 市場背景
主要建議
參考資料
圖表
Abstract
This IDC study provides an overview of China' s contact center
outsourcing (CCO) services market as well as its status and
a forecast for the next five years. It also includes
a competitive landscape with three types of vendors. The study
also provides recommendations on service provider (SP) development.
"The fast-growing economy,
excellent investment environment, and policy support drove China' s contact center
outsourcing (CCO) services market, whose size increased from US$696.4 million
in 2009 to US$812.4 million in 2010, with 16.7% year
over year (YoY). Looking forward, China' s CCO services market is
expected to increase, with a 2010–2015 compound annual growth rate
(CAGR) of 19.6%. Furthermore, newly issued policies, further demand, high-scale
development, high industrial concentration, and competition in undeveloped parts of
the region will promote the development of the whole CCO
market," says Richard Zhao, senior market analyst, Services and Telecommunication
Research, IDC China.
Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Introduction
- 2010 Market Dynamics
- The Support of Government' s New Policies
- The Contact Center Promotes Business Model Transformation
- The Emergence and Popularity of the Contact Center Industrial Park
- The High Rate of Staff Turnover
- China' s Contact Center Outsourcing Services Market Size, 2010
- 2010 Market Breakdown by Service Offering
- 2010 Market Breakdown by Industry
- 2010 Market Breakdown by Region
- Current Competitive Landscape
- The Three Types of Vendors
- Global Service Providers
- Domestic Service Providers
- Telecom Service Providers
- Sample Vendor Profiles
- Arvato Services China
- Company Overview
- Service Offerings
- Development Strategies
- DYXnet
- Company Overview
- Service Offerings
- Development Strategies
- Welsend
- Company Overview
- Service Offerings
- Development Strategies
- Tangram
- Company Overview
- Service Offerings and Performance
- Development Strategies
- CCID Call
- Company Overview
- Service Offerings and Performance
- Development Strategies
- China Mobile (Zhejiang) Contact Center
- Company Overview
- Service Offerings and Performance
- Development Strategies
- Future Outlook
- Forecast and Assumptions
- Market Assumptions
- Forecasts for 2011–2015
- 2011-2015 Overall Market Forecast
- Market Forecast by Service Offering
- Future Trends
- Market Context
- Essential Guidance
- Learn More
- Related Research
- Definitions
- Contact Center Outsourcing Services Definitions
- Contact Center
- Contact Center Outsourcing
- Regional Markets
- Synopsis
- Table: China' s Contact Center Outsourcing Service Revenue, 2009 and 2010
- Table: Top 3 Assumptions for the Contact Center Outsourcing Service Market, 2011–2015
- Table: Key Forecast Assumptions for the China' s Contact Center Outsourcing Service Market, 2011–2015
- Table: China' s Contact Center Outsourcing Service Forecast, 2010–2015
- Table: China' s Contact Center Outsourcing Services Revenue by Service Offering, 2010–2015 (US$M)
- Table: China' s Contact Center Outsourcing Services Revenues, 2009–2015: Comparison of May 2010 and May 2011 Forecasts
- Table: China Regional Market Definitions, 2011
- Figure: China Contact Center Outsourcing Services Market Share by Service Offering, 2011
- Figure: China Contact Center Outsourcing Services Market Share by Industry, 2011
- Figure: China Contact Center Outsourcing Services Market Spending by Region, 2011
- Figure: Competitive Landscape of Service Providers
- Figure: China Contact Center Outsourcing Services Revenue, 2009–2015: Comparison of May 2010 and May 2011 Forecasts
|
