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市場調查報告書
全球消費者服務應用供應商佔有率：2010年
Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
| 出版商 |
IDC |
| 出版日期 |
2011年07月 |
商品編碼 |
204484 |
| 內容資訊 |
英文 Pages: 9 |
| 價格 |
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全球消費者服務應用供應商佔有率：2010年 是由出版商IDC在2011年07月所出版的。
這份英文市場調查報告書包含Pages: 9 價格從美金3000起跳。
本報告針對消費者服務應用全球市場進行分析，提供市場規模實績值(2008-2010年)、市場佔有率(2010年)等分析結果，目錄介紹如下。
IDC的看法
調查概要
概況
未來展望
IDC建議
參考資料
圖表一覽
Abstract
This IDC study examines the customer service applications market for
the period from 2008 to 2010. Revenue and market share
of the leading vendors are provided for 2010.
"Customer service can
play a critical role in supplier differentiation. With new channels
of engagement evolving daily, customer service and the applications used
to support it will be a prime focus for organizations
over the next several years," says Mary Wardley, program VP,
CRM Applications and Enterprise Applications.
Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Customer Service Applications Market Definition
- Situation Overview
- The Customer Service Applications Market in 2010
- Future Outlook
- Essential Guidance
- Learn More
- Related Research
- Methodology
- Synopsis
- Table: Worldwide Customer Service Applications Revenue by Vendor, 2008–2010 ($M)
- Figure: Worldwide Customer Service Applications Revenue Share by Top 5 Vendor, 2010
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