亞太地區(日本除外)的整合通訊之Enterprise x.0調査

亞太地區(日本除外)的整合通訊之Enterprise x.0調査 是由出版商IDC在2010年03月所出版的。 這份英文市場調查報告書包含Pages: 183 價格從美金10000起跳。

簡介

本報告書為以亞太地區11國（澳洲、中國、香港、印度、印尼、韓國、馬來西亞、菲律賓、新加坡、台灣、泰國）為對象所實施的IDC整合通訊(UC)與Enterprise x.0相關的調査結果之簡介，包含企業的UC、合作、企業行動化與企業電話裝置・應用之利用的分析，概述如下。

IDC的見解

關於本書

• 調査手法
  • 調査方法
• 取樣單位
  • 樣本地區
  • 信頼水準(CL)
  • 數據情報
• 定義
  • 金融服務
  • 製造・建設・資源
  • 流通・服務
  • 基礎服務
  • 公共服務
• 總綱

概況

• 亞太地區(日本除外)組織的位置分布
• IT決策者
• 亞太地區(日本除外)所受到世界經濟危機的影響
• 行動化
  • 遠距離工作
    • 最近的遠距離工作
    • 員工的遠距離工作工具
    • 企業的遠距離工作導入根據
• 行動裝置管理的利用
• WLAN的利用
• 管理行動化的導入
  • 管理行動化SP雇用計畫
  • 管理行動化SP雇用促進因子
  • 管理行動化服務的喜好
  • 行動裝置應用的導入
• 通信裝置/端點
• 企業電話的導入
• UC
  • UC的導入
  • UC應用・機能之導入
  • 推薦的UC導入模式
  • UC裝置的相關性
  • UC導入的促進因子
  • UC利用的優點
  • UC供應商的喜好
  • UC收費模式的喜好
  • UC的ROI
  • UC購入基準
• 視覺的合作
  • 視覺的合作導入根據
  • 視覺的合作對ROI的期待
  • 視覺的合作方案之導入
• Enterprise 2.0利用動向
  • Enterprise 2.0的導入
  • Enterprise 2.0方案導入根據
  • 推薦的Enterprise 2.0供應商
• 顧客的交流
  • 客服中心模式的導入
  • 客服中心機能的導入
  • 針對客服中心的段落初期化協定之導入

將來預測

主要提言

參考資料

• 相關調査

圖表

目錄

Abstract

This IDC study presents the findings of the Asia/Pacific (Excluding Japan) or APEJ Unified Communications (UC) and Enterprise x.0 Survey, 2009, which was conducted in 11 countries in the region — Australia, the People' s Republic of China (PRC), Hong Kong, India, Indonesia, South Korea, Malaysia, the Philippines, Singapore, Taiwan, and Thailand. The survey was conducted to understand enterprises' use of UC, collaboration, enterprise mobility, and enterprise telephony equipment and applications.

"IDC' s APEJ UC and Enterprise x.0 Survey, 2009 shows that enterprises in the region are cautiously optimistic about embracing UC in the coming year. The quantum of enthusiasm toward UC and collaboration varies across different countries. The findings show that APEJ enterprises that have been most severely impacted by the global economic crisis are more likely to rely on UC to drive scale of operation and efficiency. After the economic crisis, enterprises will be willing to invest in UC if the solutions leverage past investments and rationalize their current total costs of ownership (TCOs) and business communication application and system footprints," says Shalini Verma, research manager, Communications Research, IDC Asia/Pacific.

Table of Contents

• IDC Opinion
• In This Study
• Methodology
• Survey Instrument
• Fieldwork
• Sampling Unit
• Sample Geographies
• Confidence Level
• What the 95% Level Means
• How Confidence Intervals Vary
• Data Information
• Definitions
• Financial Services
• Manufacturing, Construction, and Resources
• Distribution and Services
• Infrastructure Services
• Public Services
• Executive Summary
• Situation Overview
• Asia/Pacific (Excluding Japan) Organizational Site Distribution
• IT Decision Makers
• Effects of the Global Economic Crisis on Asia/Pacific (Excluding Japan) Enterprises
• Mobility
• Telecommuting
• Recent Implementation of Telecommuting
• Telecommuting Tools for Employees
• Rational Behind Companies' Recent Telecommuting Implementation
• Mobile Device Management Usage
• WLAN Usage
• Managed Mobility Adoption
• Managed Mobility SP Engagement Plans
• Drivers for Engaging a Managed Mobility SP
• Managed Mobility Service Preferences
• Mobile Application Adoption
• Communication Devices/Endpoints
• Enterprise Telephony Adoption
• Unified Communications
• Unified Communications Adoption
• Unified Communications Application and Feature Adoption
• Preferred Unified Communications Deployment Models
• Relevance of Unified Communications Devices
• Unified Communications Adoption Drivers
• Benefits from Unified Communications Usage
• Unified Communications Supplier Preferences
• Unified Communications Pricing Model Preferences
• Unified Communications ROIs
• Unified Communications Purchasing Criteria
• Visual Collaboration
• Rationale Behind Visual Collaboration
• ROI Expectations from Visual Collaboration
• Visual Collaboration Solution Adoption
• Enterprise 2.0 Usage Trends
• Enterprise 2.0 Adoption
• Rationale Behind Enterprise 2.0 Solution Adoption
• Preferred Enterprise 2.0 Supplier
• Customer Interaction
• Contact Center Model Adoption
• Contact Center Capability Adoption
• Session Initialization Protocol Adoption for Contact Centers
• Future Outlook
• Essential Guidance
• Learn More
• Related Research
• Synopsis
• Table: Asia/Pacific (Excluding Japan) Completed Surveys by Country, 2009
• Table: Asia/Pacific (Excluding Japan) Confidence Intervals at the 95% Confidence Level by Country, 2009
• Table: Asia/Pacific (Excluding Japan) Sample Sizes by Country, 2009
• Table: Asia/Pacific (Excluding Japan) Sample Sizes by Industry, 2009
• Table: Asia/Pacific (Excluding Japan) Number of Respondents by Industry, 2009
• Table: Asia/Pacific (Excluding Japan) Number of Respondents by Company Size, 2009
• Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Enterprise Cluster, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Mobile Application Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Enterprise Cluster, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Communication Device/Endpoint Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Enterprise Telephony Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Enterprise Telephony Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Unified Communications Feature Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Unified Communications Feature Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Unified Communications Application Deployment Model Preferences by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Unified Communications Application Deployment Model Preferences by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Enterprise 2.0 Solution Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Enterprise 2.0 Solution Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact Center Model Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact Center Model Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact Center Capability Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact Center Capability Adoption by Company Size, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact-Center-Related Session Initialization Protocol Adoption by Country, 2009 (% of Respondents)
• Table: Asia/Pacific (Excluding Japan) Contact-Center-Related Session Initialization Protocol Adoption by Company Size, 2009 (% of Respondents)
• Figure: Asia/Pacific (Excluding Japan) Organizational Site Distribution by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Primary IT Decision Makers by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise Changes Due to the Global Economic Crisis by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise Changes Due to the Global Economic Crisis by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Business Outlook by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Business Outlook by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies That Allow Telecommuting by Company Size, 2008
• Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies That Recently Allowed Telecommuting by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Telecommuting Devices Companies Used by Company Size, 2008
• Figure: Asia/Pacific (Excluding Japan) Rationale for Allowing Telecommuting by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Allowing Telecommuting by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise Mobile Device Management Feature Use by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise Mobile Device Management Feature Use by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise WLAN Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise WLAN Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons Why Companies Considered Managed Mobility SP by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Managed Mobility SP Preferences by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies' Current Unified Communications Deployment Models by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies' Current Unified Communications Deployment Models by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies' Unified Communications Deployment Model Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Companies' Unified Communications Deployment Model Preferences by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Importance of Unified Communications Devices by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Importance of Unified Communications Devices by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Unified Communications Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Enterprise Cluster, 2009
• Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Top Unified Communications Benefits by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Preferred Unified Communications Suppliers by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Preferred Unified Communications Suppliers by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Pricing Model Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Pricing Model Preferences by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications ROI Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications ROI Preferences by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Payback Period Expectations by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Payback Period Expectations by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Annual Unified Communications Expected Savings by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Annual Unified Communications Expected Savings by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Purchasing Criteria by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Unified Communications Purchasing Criteria by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Telepresence Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Telepresence Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Videoconferencing Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Videoconferencing by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Integrated Desktop Videoconferencing Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Rationale for Integrated Desktop Videoconferencing Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Telepresence and Videoconferencing ROI Expectations by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Telepresence and Videoconferencing ROI Expectations by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Videoconferencing Solution Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Videoconferencing Solution Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Enterprise 2.0 Solution Adoption by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Top 3 Reasons for Enterprise 2.0 Solution Adoption by Company Size, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise 2.0 Supplier Preferences by Country, 2009
• Figure: Asia/Pacific (Excluding Japan) Enterprise 2.0 Supplier Preferences by Company Size, 2009

相關商品

VoIP相關市場調查報告書

VoIP和中小企業:電纜公司·通訊公司·主機代管服務模式的崛起(2011年∼2016年)

VoIP and the SME: CableCos, Telcos, the Rise of Hosted Service Models, 2011-2016

價格 : US $ 3995

出版日期 : 2012年04月

美國的語音通話市場預測(2012∼2016年):地上線路持續減少及Web方式VoIP的擴大

U.S. Voice Communications 2012-2016 Forecast: Landline Still in Decline, Web-Based VoIP Surges Ahead

價格 : US $ 4500

出版日期 : 2012年03月

2016年為止的DECT ULE準據產品市場－既存網路閘道以及促進DECT ULE技術普及的VoIP基礎之家庭自動化產品需求

DECT Ultra Low Energy (ULE) Market to 2016 - Existing Internet Gateways and Demand for VoIP-Based Home Automation Products to Drive Technology Adoption

價格 : US $ 3500

出版日期 : 2012年03月

IDC發行的通訊相關市場調查報告書

全球Hadoop/MapReduce生態系統軟體市場:2012年∼2016年的預測

Worldwide Hadoop-MapReduce Ecosystem Software 2012-2016 Forecast

價格 : US $ 9500

出版日期 : 2012年05月

美國的多頻道收費電視用戶:2012年∼2016年的預測

U.S. Multichannel Pay TV Subscriber 2012-2016 Forecast

價格 : US $ 4500

出版日期 : 2012年05月

全球商務用智慧型手機市場:2012∼2016年的預測

Worldwide Business Use Smartphone 2012 - 2016 Forecast

價格 : US $ 4500

出版日期 : 2012年05月

Email Alert(Email 通知) - 最新市場調查報告書

GII 將每天定期更新最新市場調查報書資訊，選擇您有興趣的市場分類，我們將用Email的方式讓您收到最新訊息!