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市場調查報告書
日本的商業服務市場 2008年成績與2009年∼2013年預測：2009年上半期的更新
Japan Business Services 2009-2013 Forecast Update and 2008 Review: First-Half 2009
| 出版商 |
IDC |
| 出版日期 |
2010年02月 |
商品編碼 |
114564 |
| 內容資訊 |
英文 Pages: 53 |
| 價格 |
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日本的商業服務市場 2008年成績與2009年∼2013年預測：2009年上半期的更新 是由出版商IDC在2010年02月所出版的。
這份英文市場調查報告書包含Pages: 53 價格從美金5000起跳。
本報告書為考慮了2009年8月末為止的市場環境變化，以景氣低迷的影響為主要因素，對日本的商業顧問市場以及日本商業流程外包（BPO）服務市場的重新預測，概述如下。
※本報告書為日文版報告書（商品代碼：117020）的英譯版。
IDC的見解
調査概要
- 調査方法
- 服務市場定義
- 服務是什麼？
- 服務市場規模
- Foundation市場區分
- 商業服務市場定義
- 商業顧問市場定義
- 商業流程外包服務市場定義
概況
- 經濟概況
- 日本企業狀況
- 各形態雇用狀況
- 勞動力狀況
- 針對企業的服務動向
- 2009年CIO調査結果
- 經營課題
- BPO服務利用狀況
- 對BPO服務的期待
- 對BPO服務的擔憂
- 日本商業顧問市場狀況
- 日本BPO服務市場狀況
- 人事BPO服務
- 財務／經理BPO服務
- 顧客親善BPO服務
- 調達／購買BPO服務
將來展望
- 市場預測與前提條件
- 各類型日本商業服務市場的動向
- 預測的變更點
IDC的提案
參考資料
- 相關調査
- Key Horizontal Business Functions（主要共通業務機能）BPO服務市場業務各範疇定義
- 人事BPO服務（人事相關業務）
- BPO服務（顧客親善相關業務）
- 財務／經理BPO服務（財務／經理相關業務）
- 調達／購買BPO服務（調達／購買相關業務）
- 2009年CIO調査概要
- Synopsis
圖表
Abstract
This IDC study, which is a translation of the Japanese
report IDC #J9310102, revises the previous forecast (April 2009) for
the Japan business consulting and the Japan business process outsourcing
(BPO) service markets in consideration of the economic downturn and
changes in the market environment up to August 2009. As
a result, the market size forecasts for 2009 and 2010
have been revised downward.
Due to the worsening economic environment, the
number of contracts such as those involving strategic consulting for
new business development is decreasing in the Japan business consulting
market. There is an increasing demand from customer companies to
lower service prices in the Japan BPO services market so
as to reduce costs. The market is also experiencing a
decreasing number of new contracts. Service vendors should strengthen new
services to survive the economic downturn and capture the recovering
demand for business services from 2010. "It is important for
business consulting vendors to strengthen their implementation support services in
addition to providing support during the formulation of strategies. It
is also important for BPO service vendors to strengthen their
profitability as a measure against the intensifying price competition," says
Mimei Ito, research manager, IT Services, IDC Japan.
Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Service Market Definitions
- Services
- Service Market Size
- Foundation Market
- Business Services Market Definitions
- Business Consulting Market Definitions
- BPO Services Market Definitions
- Classification by Function
- Situation Overview
- Economic Overview
- Japan Corporate Business Overview
- Employment Situation Based on Type
- Manpower Conditions
- Corporate Service Trends
- Chief Information Officer Survey Results, 2009
- Management Issues
- Use of BPO Services
- Expectations toward BPO Services
- Concerns over BPO Services
- Japan Business Consulting Market Overview
- Japan BPO Service Market Overview
- HR BPO Services
- Finance and Accounting BPO Services
- Customer Care BPO Services
- Procurement BPO Services
- Future Outlook
- Forecast and Assumptions
- Factors Required to Analyze Future Trends
- Japan Business Services Market Trends by Segment
- Japan Business Consulting Market
- Japan BPO Service Market
- Japan HR BPO Services
- Japan Customer Care BPO Services
- Japan Finance & Accounting BPO Services
- Japan Procurement BPO Services
- Market Context
- Essential Guidance
- Learn More
- Related Research
- Definitions
- BPO Services Market by Key Horizontal Business Functions
- Human Resource BPO Services (HR-Related Operations)
- Customer Care BPO Services
- Finance & Accounting BPO Services
- Procurement BPO Services
- Overview of CIO Survey 2009
- Synopsis
- Table: IDC Services Foundation Market Map
- Table: Japan Changes in Main Economic Indicators, 2002–2009 (April–June term)
- Table: Changes in Number of Employees by Employment Pattern, 2002–1H09
- Table: Business Services Revenue, FY04–FY09
- Table: Corporate Service Price Index, 2003–July 2009
- Table: Revenue Growth of Business Consulting Vendors
- Table: Revenue Growth of BPO Service Vendors, FY08–FY09
- Table: Key Forecast Assumptions for the Japan Business Services Market, 2009–2013
- Table: Japan Business Services Market by Segment, 2007–2013
- Table: Japan Business Services Market by Segment, 2005–2013 (Million Yen): Comparison of the October 2009 and April 2009 Forecasts
- Table: Japan Business Services Market Year-over-Year Growth Rate by Segment, 2005–2013 (%): Comparison of the October 2009 and April 2009 Forecasts
- Table: Profiles of Respondent Companies by Industry
- Table: Profiles of Respondent Companies by Company Size
- Table: Profiles of Respondents by IT Strategy Roles
- Figure: IDC Business Services Market Definitions
- Figure: Corporate Revenue, Labor Costs, Sales Management Costs, Current Profits, 2002–1H09
- Figure: Manpower Surplus/Shortage by Employment Pattern, August 2003–August 2009
- Figure: Manpower Surplus/Shortage by Job Type, August 2003–August 2009
- Figure: Management Issues Faced by Respondent Companies
- Figure: Use of BPO Services by Business Function
- Figure: Use of BPO Services for HR by Company Size
- Figure: Use of BPO Services for Finance/Accounting by Company Size
- Figure: Use of BPO Services for Customer Care by Company Size
- Figure: Use of BPO Services for Procurement by Company Size
- Figure: Expectation on the Effectiveness of BPO Services by Company Size
- Figure: Concerns over the Use of BPO Services by Company Size
- Figure: Japan Business Consulting Market, 2008–2013
- Figure: Japan BPO Service Market, 2008–2013
- Figure: Japan BPO Service Market by Segment, 2008–2013
- Figure: Japan BPO Services Market Year-over-Year Growth Rate Forecast by Segment, 2008–2013
- Figure: Japan HR BPO Service Market, 2008–2013
- Figure: Japan Customer Care BPO Services Market, 2008–2013
- Figure: Japan Finance & Accounting BPO Services Market, 2008–2013
- Figure: Japan Procurement BPO Service Market, 2008–2013
- Figure: Japan Business Consulting Market Year-over-Year Growth Rate, 2005–2013: Comparison of the October 2009 and April 2009 Forecasts
- Figure: Japan BPO Services Market Year-over-Year Growth Rate, 2005–2013: Comparison of the October 2009 and April 2009 Forecasts
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