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市場調查報告書
全球委外服務市場的前10大預測：2010年
Worldwide Outsourcing Services 2010 Top 10 Predictions: Moving from a World of Lift and Shift to Innovate and Own
| 出版商 |
IDC |
| 出版日期 |
2010年02月 |
商品編碼 |
114541 |
| 內容資訊 |
英文 Pages: 15 |
| 價格 |
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全球委外服務市場的前10大預測：2010年 是由出版商IDC在2010年02月所出版的。
這份英文市場調查報告書包含Pages: 15 價格從美金3500起跳。
2010年，要在委外服務的世界中獲得成功，就必須持續致力於顧客成本的降低上，即使利用新技術和創新能力來創造事業收益，並提供最優化服務的意識持續擴大。
本報告，彙整了影響IT以及BPO服務雙方的主要趨勢和重要發展等，包含圖表共15頁，由下列摘要形式闡述。
預測
關於本調查報告
概述
今後展望
- 預測1：成本降低的第1目的為將以勞動為中心的委外服務轉變成以技術為中心的
- 預測2：委外的雲端服務將成為矚目的焦點
- 預測3：技術產品消費者將更加信任具有產品創新、創造和管理功能的第3方服務提供業者
- 預測4：促進業績表現、具附加價值的應用服務將會是商業最優化的重心
- 預測5：BPO服務提供業者將會透過顧客轉變的倡議來提升價值鍊
- 預測6：HR BPO服務提供業者將集中於平台上以降低成本和獲得新買家
- 預測7：不穩定的顧客服務的世界將出現轉變
- 預測8：「虛擬化」將成為基礎建設委外服務的焦點
- 預測9：被抑制的需求與契約的整合將促使競爭的激烈化並需要高業績表現
- 預測10：顧客委外服務策略的變化將大幅改變委外服務產業的結構
主要建議
參考資料
Abstract
This IDC study identifies IDC' s Outsourcing and Offshore Services research
team' s top 10 prediction categories for the services marketplace for
2010. It highlights the major trends and critical developments that
will affect the wide spectrum of services across both IT
and business process outsourcing (BPO) services.
"Success in the world of
outsourcing in 2010 will require players to continue focusing on
driving down costs for customers, though with increased attention to
optimizing service delivery using new technologies and innovative capabilities that
address business outcomes," said David Tapper, VP, Outsourcing and Offshore
Services at IDC. "However, IDC believes that while traditional outsourcers
must support these critical short-term customer needs, the long-term nature
of outsourcing demands that success for providers in the outsourcing
market involves taking a strategic approach, with attention to providing
innovation and transformation, investing in host-based and platform-centric service delivery,
establishing unique partnerships, pursuing new markets and customer segments, and
building for the future — a future that will likely
see a new services industry arise."
Table of Contents
- Predictions
- In This Study
- Situation Overview
- Future Outlook
- Prediction 1: Primary Means of Cost Savings Will Shift from Labor- to Technology-Centric Outsourced Services
- Prediction 2: Outsourced Cloud Services Will Become Center Stage
- Prediction 3: Technology Product Customers Will Increasingly Entrust Third-Party Providers with Product Innovation, Creation, and Management Functions
- Prediction 4: Performance-Driven, Value-Added Application Services Will Be Central to Business Optimization
- Prediction 5: BPO Providers Will Move Up the Value Chain by Aiding Customers' Transformation Initiatives
- Prediction 6: HR BPO Providers Will Focus on Platform to Lower Costs and Reach New Buyers
- Prediction 7: There Will Be Transformation Amid Uncertainty in the World of Customer Care
- Prediction 8: "Virtualization" Will Be the Focus of Infrastructure Outsourcing
- Prediction 9: Pent-Up Demand and Deal Consolidation Will Drive More Fierce Competition and Require Elevated Performance
- Prediction 10: Customers' Changing Sourcing Strategies Will Drive Further Shift in Outsourcing Industry Structure
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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