Abstract
This IDC study presents the UAE IT services market in
2008 and forecasts expenditure on IT services through 2013. The
study contains market size and forecasts for 13 foundation market
categories.
The study answers the following questions:
- What are IDC' s forecasts for
spending on IT services? What are the assumptions behind forecast
numbers? And what impact will these assumptions have on market
forecasts?
- What are end-user concerns and preferences regarding IT services procurement?
- What
are the new trends in IT services delivery, such as
managed services and outsourcing?
- Which vertical markets will be most affected
by the current economic crisis, and which will be most
resilient and recover fastest?
"IT services providers able to streamline processes
and deliver innovative, comprehensive, and flexible high-quality services while remaining
profitable should be able to take advantage of the increasing
appetite for third-party services in the UAE. However, to secure
new business, these providers will need to sell to both
IT heads and financial decision makers, which will require a
sales discussion that is less about bits and bytes and
more about dollars and common sense." – Research Manager Margaret
Adam, IDC Middle East, Africa, and Turkey
Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Executive Summary
- Detailed Analysis of the IT Services Market
- Impact of the Economic Crisis
- Vertical Market Perspective
- End-User Concerns
- Current Business Concerns
- IT-Related Concerns
- Satisfaction with Operational Management
- Current and Future Acceptance of Outsourcing and Managed Services
- Situation Overview
- IT Environment
- Overview of the IT Services Market by Foundation Market
- Support and Training Services Macromarket
- Hardware Support and Installation Services
- Software Support and Installation Services
- IT Training and Education
- IDC Analysis of the Support and Training Macromarket
- Project Services Macromarket
- Network Consulting and Integration
- Systems Integration
- Information System Consulting
- Application Consulting and Customization
- Custom Application Development
- IDC Analysis of the Project Services Macromarket
- Application Management Outsourcing
- Outsourcing Macromarket
- Information System Outsourcing
- Network and Desktop Outsourcing Services
- Hosted Application Management
- Hosting Infrastructure Services
- IDC Analysis of the Outsourcing Services Macromarket
- Overview of IT Services Spending by Vertical Market
- Combined Government
- Combined Finance
- Telecommunications
- Agriculture, Construction, and Mining
- Transportation
- Future Outlook
- Forecast and Assumptions
- Forecast by IDC Engagement Type
- Hardware Support and Installation Services
- Software Support and Installation Services
- IT Training and Education
- Network Consulting and Integration
- Systems Integration
- Information System Consulting
- Application Consulting and Customization
- Custom Application Development
- Information Systems Outsourcing
- Network and Desktop Outsourcing Services
- Application Management
- Hosted Application Management
- Hosting Infrastructure Service Providers
- Forecast by Vertical Market
- Combined Government
- Combined Finance
- Telecommunications
- Market Context
- Essential Guidance
- Deliver Quality Service
- Focus on Business Benefits
- Innovate Services Delivery
- Learn More
- Related Research
- Definitions
- Foundation Markets
- Hardware Support and Installation
- Managed Support Services
- Software Support and Installation
- IT Education and Training
- IT Consulting
- Systems Integration
- Network Consulting and Integration
- Application Consulting and Customization
- Custom Application Development
- Outsourcing (as an Engagement Type)
- IS Outsourcing
- Network and Desktop Outsourcing (NDOS)
- Application Management
- Hosted Application Management
- Hosting Infrastructure Services
- Methodology
- Overview
- Research Sources
- Revenue Recognition
- Notes on Forecasting
- Synopsis
- Table: Overview of IT Services Spending by IDC Foundation Market in the UAE, 2008
- Table: Overview of IT Services Spending by Vertical Market in the UAE, 2008
- Table: Key Forecast Assumptions for the IT Services Market, in the UAE, 2009–2013
- Table: Forecast and Analysis of IT Services Spending (US$M) by IDC Foundation Market in the UAE, 2008–2013
- Table: Forecast and Analysis of IT Services Spending (US$M) by Vertical Market in the UAE, 2008–2013
- Table: Comparison of Forecast for IT Services Spending (US$M) in the UAE, 2007–2012 Versus 2008–2013
- Table: IDC' s IT Services Overview Market Map
- Figure: Spending on IT Services by IT Services Engagement Type in the UAE, 2007 and 2008
- Figure: Impact of the Current Economic Crisis in the UAE on Business Conditions and Environment
- Figure: Current Operational Management Practices in the UAE
- Figure: Benefits of Using Internal IT Staff Versus Third-Party Providers
- Figure: Rating Current Business Concerns in the UAE
- Figure: Belief That IT Can Help Solve Current Business Concerns
- Figure: Main IT Concerns
- Figure: Satisfaction with Operational Management in the UAE
- Figure: Interest in Terms of Contracting a Third Party to Provide Managed Services for ICT Infrastructure in the UAE
- Figure: Most Difficult-to-Find IT Professionals in the UAE
- Figure: Most Difficult-to-Find Technical Skills in the UAE
- Figure: Spending on IT Services by IT Services Engagement Type in the UAE, 2008
- Figure: IT Services Investment Areas in the UAE in 2008 (% of Respondents who Invested in IT Services)
- Figure: Overview of IT Services Spending by Vertical Market in the UAE, 2008
- Figure: Intended IT Services Spending in 2009 – Professional IT Services Providers
- Figure: Forecast of IT Services Spending by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Forecast of Relative Shares by IDC Engagement Type in the UAE, 2008–2013
- Figure: Spending (US$M) on IT Services by Vertical Market in the UAE, 2008
- Figure: Comparison of Forecasts for IT Services Spending in the UAE, 2007–2012 vs. 2008–2013
- Figure: Most Common Grievances with Third-Party Service Providers
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