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市場調查報告書

人工智能 (AI) 能讓電纜更為智慧嗎?

I Cable Robot: Can Artificial Intelligence Make Cable Smarter?

出版商 Heavy Reading 商品編碼 595439
出版日期 內容資訊 英文 19 Pages
商品交期: 最快1-2個工作天內
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人工智能 (AI) 能讓電纜更為智慧嗎? I Cable Robot: Can Artificial Intelligence Make Cable Smarter?
出版日期: 2017年12月21日 內容資訊: 英文 19 Pages
簡介

本報告提供電纜供應商,含網路管理,日常操作,及客戶經驗的服務改善的AI利用擴大的相關調查,資料主導的控制相關利用案例,及提供電纜資料管理產品的技術供應商圖等。

第1章 摘要整理

第2章 背景

  • 簡介:電纜服務的傳統
  • 電纜的新客戶的焦點
  • 客戶服務的舉措
  • 內容提供商的支援
  • human touch

第3章 AI所扮演的角色

  • 資料來源
  • AI & 相關巨量資料的控制
    • 機器學習
    • 專業活性網路維修
    • 認知式運算
    • 虛擬化 & 自動化
    • 機器人工學 & 自主照護
  • 技術互補趨勢

第4章 資料服務分數領先變化

第5章 供應商市場

第6章 歡迎結論:機器

用語

目錄

We've all heard about them, and many of us have made them: complaints about cable customer service. Stung by years of criticism for poor service, the industry now is shifting its focus to a more modern definition, recasting the notion of customer care in the form of customer experience. The key to enabling this new model is through artificial intelligence (AI).

Rather than just focusing on better service appointment times and customer service calls, U.S. cable providers are evolving to automated operations that enable technicians to proactively manage network functions and give customers greater ability to self-manage their services. Cable providers are starting to implement AI systems and tools to transform network management, operations and applications. Cable operations are awash in data that serves as the oil to lubricate the machine.

AI is at the center of several trends for network operators, including big data, machine learning, cognitive computing, robotics, automation and virtualization. A comprehensive AI system will collect and aggregate data, detect patterns and responses, anticipate trends and behaviors and automatically take appropriate actions.

AI will truly pay off when data becomes actionable, customers can control their experience and the network becomes proactive. But managers and technicians must be careful about implementing AI so that they don't create new layers of frustration for customers. AI is only as good as the people who employ it.

‘I Cable Robot: Can Artificial Intelligence Make Cable Smarter? ’ discusses cable's growing use of AI to improve service, including network management, daily operations and customer experience. It includes recent cable provider initiatives for customer care, use cases for data-driven disciplines and a chart of technology suppliers that provide data management products for cable.

The following excerpt illustrates how cable lives in a sea of data. Virtually every part of a cable enterprise creates, collects or uses data to inform, operate or manage daily operations. The data sources identified here provide a comprehensive list, but probably still do not encompass all of the available sources.

‘I Cable Robot: Can Artificial Intelligence Make Cable Smarter? ’ is published in PDF format.

Table of Contents

1.EXECUTIVE SUMMARY

  • 1.1. Key Findings
  • 1.2. Companies Covered

2. BACKGROUND

  • 2.1. Introduction: Cable's Service Legacy
  • 2.2. Cable's New Customer Focus
  • 2.3. Customer Service Initiatives
  • 2.4. Content Provider Support
  • 2.5. The Human Touch

3. THE ROLE OF AI

  • 3.1. Data Sources
  • 3.2. AI & Related Big Data Disciplines
    • Machine Learning
    • Proactive Network Maintenance
    • Cognitive Computing
    • Virtualization& Automation
    • Robotics & Autonomous Care
  • 3.3. Complementary Technology Trends

4. TURNING DATA INTOSERVICE ADVANTAGE

  • 4.1. Data Becomes Actionable
  • 4.2. Customers Take Charge
  • 4.3. The Network Becomes Proactive

5. THE SUPPLIER MARKET

6. CONCLUSION: WELCOME TOTHE MACHINE

TERMS OF USE

CABLE AICOMPANIESCOVERED:

  • Altice USA (NYSE: ATUS)
  • Amdocs Ltd. (NYSE: DOX)
  • Arris Group Inc. (Nasdaq: ARRS)
  • Charter Communications Inc. (Nasdaq: CHTR)
  • Cisco Systems Inc. (Nasdaq: CSCO)
  • Comcast Corp. (Nasdaq: CMCSA)
  • Cox Communications Inc.
  • GuavusInc.
  • IBM Corp. (NYSE: IBM)
  • Microsoft Corp. (Nasdaq: MSFT)
  • Nokia Corp. (NYSE: NOK)
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