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市場調查報告書

BSS/OSS管理服務的新時代

A New Era of BSS/OSS Managed Services

出版商 Heavy Reading 商品編碼 305208
出版日期 內容資訊 英文 25 Pages
商品交期: 最快1-2個工作天內
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BSS/OSS管理服務的新時代 A New Era of BSS/OSS Managed Services
出版日期: 2014年05月31日 內容資訊: 英文 25 Pages
簡介

在通訊領域擔負運用管理等業務的管理服務迎接新時代之下,現有的BSS(支援客戶管理等業務的系統)/OSS(支援網路運用的系統)平台,在服務供應商之間,無法對應下一代服務這樣的認識蔓延開來,尋求有助於提高成本效率和商品開發迅速化的動向也活躍起來。在通訊業者間,對於託付BSS/OSS相關業務給第三方的服務供應商的管理服務模式的興趣高漲,在其背景中,如果不能適時將新服務投入市場提高客戶的滿意度與實現收益擴大,便無法與Over-the-Top(OTT)服務供應商為首的競爭企業抗衡。今後外包可能性高的OSS/BSS相關服務,有客戶經驗管理(CEM)、雲端服務、資料的收益企業化、設備間(M2M)通訊等。

本報告提供管理服務的供應商和供應商的訪談為基礎的BSS/OSS管理服務的市場解明,促進市場擴大的要素和業務的外包相關通訊業者的意向等分析,也網羅了各供應商簡介。

第1章 簡介和主要調查結果

  • 主要調查結果
  • 調查範圍與結構

第2章 BSS/OSS管理服務促進市場成長的要素

第3章 業務的外包相關通訊業者的優先順序

第4章 各供應商簡介

  • Accenture Ltd.
  • Alcatel-Lucent
  • Amdocs Ltd
  • Cisco Systems Inc.
  • Clarity International Pty Ltd.
  • Comverse Technology Inc.
  • CSG Systems International Inc.
  • Ericsson AB
  • Hewlett-Packard Co.
  • Huawei Technologies Co. Ltd.
  • IBM Corp.
  • Infosys Ltd.
  • NetCracker Technology Corp
  • Nokia Networks
  • Tata Consultancy Services Ltd. (TCS)
  • Tech Mahindra Ltd.
  • Wipro Ltd.

第5章 結論

附錄A:關於筆者

附錄B:免責聲明

目錄

Over the past year, in talking to both service providers and vendors in briefings, at conferences and through primary research, Heavy Reading's service provider IT (SPIT) team has found that managed services in the telecom sector is entering a new era - Managed Services 2.0, if you will.

Service providers are becoming increasingly selective in terms of the type of vendor they work with, exactly what they look to outsource, and at what pace. They are looking for vendors that can help make their operations more cost-effective and faster to market, as they know their current business support system (BSS) and operations support systems (OSS) platforms are not efficient enough to support next-generation services.

Heavy Reading found that the major drivers for service providers to outsource their BSS/OSS needs in the next year are customer experience management (CEM), cloud services, data monetization and machine-to-machine (M2M) communications. Operators are increasingly turning to a managed services model to delegate BSS/OSS skill sets to third parties, with their top priorities being cost, time to market, expertise and transformation.

Operators will have to shop wisely for their managed service providers, considering factors such as what type of service offerings, what type of customer segments and which geographic areas they want to serve. Specific transformation needs, such as third-party and homegrown abilities, as well as a vendors' reputation, are also critical. If operators do not outsource some of their immediate needs, they may not be able to keep up with their competitors in the market, including over-the-top (OTT) service providers.

All of the above points must be considered by operators when looking to managed services. Whether they are looking to transform their current legacy systems or start fresh with next-generation technology, the strategic execution of managed services can help operators roll out new services in a timely manner, while increasing customer satisfaction and revenues.

A New Era of BSS/OSS Managed Services examines the leading drivers for BSS/OSS managed services, relying on recent Heavy Reading surveys of managed services vendors and service providers. The report also discusses the drivers for BSS/OSS outsourcing and telecom operators' top priorities when choosing an outsourcing partner.

The report analyzes 17 leading managed services vendors that can help service providers with their BSS/OSS needs.

In researching this report, Heavy Reading asked managed services vendors which service offerings they believed would be the major drivers for service providers to outsource their BSS/OSS needs in the next year. CEM was cited by 37 percent of respondents, followed by cloud services (33 percent), data monetization (20 percent) and M2M (20 percent).

image1

When interviewed for this report, managed services vendors were asked to rank operators' top three priorities for outsourcing BSS/OSS. Obviously, cost is still the main driver, followed by time to market, expertise and transformation.

image2

Report Scope & Structure

A New Era of BSS/OSS Managed Services is structured as follows:

Section I is an introduction to the report, with complete report key findings.

Section II reviews the drivers for BSS/OSS managed services, relying on recent Heavy Reading surveys of managed services vendors and service providers.

Section III discusses the top priorities for service providers when looking to outsource their BSS/ OSS functions.

Section IV analyzes 17 leading vendors that can help service providers with their BSS/OSS managed service needs.

Section V summarizes the conclusions of this paper.

Table of Contents

I. INTRODUCTION & KEY FINDINGS

  • 1.1 Key Findings
  • 1.2 Report Scope & Structure

II. DRIVERS FOR BSS/OSS MANAGED SERVICES

III. OPERATORS' OUTSOURCING PRIORITIES

IV. VENDOR PROFILES

  • 4.1 Accenture Ltd.
  • 4.2 Alcatel-Lucent
  • 4.3 Amdocs Ltd
  • 4.4 Cisco Systems Inc.
  • 4.5 Clarity International Pty Ltd.
  • 4.6 Comverse Technology Inc.
  • 4.7 CSG Systems International Inc.
  • 4.8 Ericsson AB
  • 4.9 Hewlett-Packard Co.
  • 4.10 Huawei Technologies Co. Ltd.
  • 4.11 IBM Corp.
  • 4.12 Infosys Ltd.
  • 4.13 NetCracker Technology Corp
  • 4.14 Nokia Networks
  • 4.15 Tata Consultancy Services Ltd. (TCS)
  • 4.16 Tech Mahindra Ltd.
  • 4.17 Wipro Ltd.

V. CONCLUSION

APPENDIX A: ABOUT THE AUTHOR

APPENDIX B: LEGAL DISCLAIMER

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