Abstract
This Government Insights report describes the process-centric mobile and remote
working solution (MRWS) designed and developed for the Wiltshire Police Force
(WPF). The solution provides a unified view of all operational policing
systems, including national and force specific systems; it enables
collaboration between various forces and other government agencies.
Jan Duffy, research director, EMEA Government Insights, says: "Police forces
around the world are pressured to provide an ever-increasing volume and scope
of services, causing stress on available resources and adding to an already
high level of administrative work. Like many other forces, the Wiltshire Police
Force was pressured to improve its policing processes and to enhance its
policing visibility and effectiveness. In April 2007 WPF issued a request for
proposal for the design and development of a mobile and remote working solution
that would support redesigned and streamlined policing processes. The solution
developed by HCL Technologies appears to provide an excellent foundation for
WPF to achieve the ambitious improvements encompassed in its forward-looking
vision in a cost-effective way."
Table of Contents
- Table of Contents
- Government Insights Opinion
- In This Report
- Situation Overview
- Introduction
- A Brief History
- The Approach
- Figure: Wiltshire Police Force Vision
- Business Drivers
- Solution Description
- Figure: Wiltshire Police Force' s Journey
- Selecting the Solution
- Technical Architecture
- Figure: Mobile and Remote Working Solution Architecture Overview
- Figure: Mobile and Remote Working Solution Business Solution Overview
- Table: MRWS Key Business Functions
- Table: MRWS Key Technical Functions
- Implementing the Solution
- Project Timeline
- Figure: Mobile and Remote Working Project Timeline: 2006-2009
- Implementation Process
- Figure: Sixteen Wiltshire Policing Processes Reengineered
- Project Costs and ROI
- Business Value
- Figure: Mobile and Remote Working Solution Business Coverage
- Lessons Learned
- Figure: Mobile and Remote Working Solutions - Stakeholder Impact
- Future Outlook
- Essential Guidance
- Partnerships Between Buyer and Supplier Require Commitment and Flexibility
- Learn More
- Related Research
- Synopsis
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