西歐政府部門IT策略・決策流程

Abstract

IDC and Government Insights interviewed 279 IT executives working for central, regional, and local government agencies and asked about the IT decision-making processes leading to the definition of an IT strategy, from the role of external consultants to the selection process for primary IT suppliers.

Government Insights believes that as IT processes blend intrinsically with government organizations' core business functions, more players get involved in the IT decision-making process. Survey results strongly suggest that IT executives, line-of-business executives, and finance executives are all involved in making decisions related to ICT strategies, budgets, and operations. Thus ICT vendors are challenged to address a varied group of executives and must develop value propositions that focus on governments' IT priorities and that address the unique requirements of the public sector.

"ICT vendors interested in developing increased market share in the government sector will need to recognize that decisions about IT investment are no longer made solely by IT executives, but involve line-of-business, policy, finance, and other executives as well as politicians in some instances. And, although this makes the government customer base much broader, vendors will need to recognize that all of these stakeholders are either decision makers or serious decision influencers," said Silvia Piai, senior research analyst, Government Insights. "Value propositions should be focused on government needs, considering that central and local governments players are facing IT challenges on separate grounds."

Table of Contents

• Table of Contents
• Government Insights Opinion
• In This Report
  • Methodology
  • Definitions
    • Government Market Definition
• Situation Overview
  • Multiple Executives Now Participate in the IT Decision-Making Process
  • Figure: Western Europe, Government Sector, IT Budget Decision Making
  • Figure: Western Europe, Government Sector, IT Implementation Decision Making
  • The Role of External Consultants is Changing
  • Figure: Western Europe, Government Sector, Use of External Consultant for IT Decisions
  • Figure: Western Europe, Government Sector, Use of External Consultant for IT Decisions
  • Figure: Western Europe, Government Sector, Role of External Consultants
  • Figure: Western Europe, Government Sector, Satisfaction Level With External Consultants
• Future Outlook
  • Central Government Will Focus on Controlling Costs and Improving Efficiency
  • Figure: Western Europe, Central Government Sector, Attitude Toward Information Technology adoption
  • Figure: Western Europe, Central Government Sector, Focus of Short-Term IT Strategy
  • Figure: Western Europe, Central Government Sector, Significance of Business Priorities
  • Figure: Western Europe, Central Government Sector, Urgency of Specific IT Improvements
  • Local Government Will Focus on Infrastructure Consolidation
  • Figure: Western Europe, Local Government Sector, Attitude Toward Information Technology adoption
  • Figure: Western Europe, Local Government Sector, Focus of Short-Term IT Strategy
  • Figure: Western Europe, Local Government Sector, Significance of Business Priorities
  • Figure: Western Europe, Local Government Sector, Urgency of Local Government IT Improvements
• Essential Guidance
  • IT Vendors Must Address Old and New Decision Makers in Their Own Words
• Learn More
  • Related Research
  • Synopsis