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市場調查報告書

企業社交網路 (ESN) 的全球市場

Enterprise Social Networking (ESN)

出版商 Global Industry Analysts, Inc. 商品編碼 339793
出版日期 內容資訊 英文 223 Pages
商品交期: 最快1-2個工作天內
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企業社交網路 (ESN) 的全球市場 Enterprise Social Networking (ESN)
出版日期: 2015年07月01日 內容資訊: 英文 223 Pages
簡介

本報告聚焦於企業社交網路 (ESN) 的全球市場,針對社群、社交網路、合作平台及其他不同部門,與美國、加拿大、日本、歐洲、亞洲、中東與非洲、中南美洲及其他地區等市場個別進行分析,推定及預測2013~2020年間的各年度實績,並提供主要企業及利基企業共79間公司檔案等相關調查情報如後。

第1章 介紹、調查方法、產品的定義

  • 調查的可信度與報告範圍
  • 免責事項
  • 數據解析與報告層級
    • 定量方法與分析
  • 產品的定義與調查範圍
    • 社群
    • 社交網路
    • 合作平台
    • 其他

第2章 實施摘要

  • 產業概要
    • 「社交聯繫」感促進了ESN市場
    • 企業社交網路(ESN):市場展望
    • 溝通與合作的利益為ESN解決方案創造出高度有益的環境
    • 競爭情性
    • 完整配套的合作平台供應商主宰市場
    • 供應商追加額外機能以拓展市場能見度
    • ESN市場在消費者社交網路公司中看見成長普及
  • 主要市場趨勢、市場成長促進因素
    • 企業機動性概念的確立為ESN解決方案延伸出偌大機會
    • 主要統計資料
    • ESN市場在持續導入的BYOD模型中格外注重「行動元件」
    • 電子郵件形象的衰退有利於ESN市場成長
    • 雲端模型在ESN市場環境中越來越受到歡迎
    • 組織結構正在改變 - ESN模型的一個強健商業案例
    • 大規模企業與多國企業(MNC):ESN的核心顧客族群
    • 大規模其業首先在客戶服務與支援部門採用ESN
    • 分散型、非集中勞動力的支援
    • 醫療設施為了加強溝通而導入ESN
    • 非營利醫療系統仰賴社交網路教育群眾
    • 銀行企業導入ESN以擴大其觸角範圍
    • 保險公司聚焦於ESN
    • 接客企業與飯店為了改善客戶關係而在ESN賭上一把
    • 專業服務公司目標依賴ESN傳播知識
    • 廣告業者利用社交網路的精通以最大化顧客基數
    • 政府聚焦於「縱向社交」來執行公共宣傳活動
    • 社群媒體智慧以及分析功能更進一步拓展了ESN的範圍
  • 產品/技術概要
    • 實現ESN的通訊種類
    • 公司內部通訊
    • 公司外部通訊
    • ESN類別
    • 社群
    • 社交網路
    • 合作平台
    • 其他要素
    • ESN的主要優點
    • 無縫連接
    • 優秀的交流程度
    • 敏捷性與速度的強化
    • 關係的發現
    • 知識的管理
    • 促進革新
    • ESN的挑戰
    • 濫用
    • 缺乏員工參與
    • 倫理、法律影響
  • 產品的發表/投入
  • 最新產業動態
  • 全球主要企業
  • 全球市場預測

第3章 市場

  • 美國
  • 加拿大
  • 日本
  • 歐洲
    • 法國
    • 德國
    • 義大利
    • 英國
    • 西班牙
    • 俄羅斯
    • 其他
  • 亞洲
    • 澳洲
    • 中國
    • 印度
    • 韓國
    • 其他亞洲國家
  • 中東、非洲
  • 中南美
    • 巴西
    • 其他中南美國家

第4章 競爭情勢

目錄
Product Code: MCP-7971

This report analyzes the worldwide markets for Enterprise Social Networking (ESN) in US$ Million. The Global market is further analyzed by the following Segments: Communities, Social Networking, Collaborative Platforms, and Others. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Middle East & Africa, and Latin America. Annual estimates and forecasts are provided for the period 2013 through 2020. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 79 companies including many key and niche players such as -

Atos SE
BroadVision Inc.
Cisco Systems, Inc.
Convo
Facebook, Inc.

Table of Contents

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

  • Study Reliability and Reporting Limitations
  • Disclaimers
  • Data Interpretation & Reporting Level
    • Quantitative Techniques & Analytics
  • Product Definitions and Scope of Study
    • Communities
    • Social Networks
    • Collaborative Platforms
    • Others

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW

  • 'Social Connectedness' Inclination Drives the ESN Market
  • Enterprise Social Networking (ESN): Market Outlook
  • Communication & Collaboration Benefits Create Highly Conducive Environment for ESN Solutions
  • Competitive Scenario
  • Full-Suite Collaborative Platform Vendors Dominate the Market
    • Table 1: Leading Players in the Global Enterprise Social Networking (ESN) Market (2014): Percentage Market Share Breakdown of Revenues for IBM, Jive Software, Microsoft, Salesforce.com, and Others (includes corresponding Graph/Chart)
    • Key ESN Offering from Different Vendors
  • Vendors Add Additional Features to Expand Market Presence
  • ESN Market Sees Growing Penetration of Consumer Social Networking Companies

2. NOTEWORTHY MARKET TRENDS & GROWTH DRIVERS

  • Established Enterprise Mobility Concept to Extend Huge Opportunities for ESN Solutions
  • Key Statistical Data:
    • Table 2: Global Workforce Population (2009 & 2014): Percentage Share Breakdown of Employees by Nature of Work (includes corresponding Graph/Chart)
    • Table 3: Global Mobile Workforce Population (2009 & 2014): Breakdown of Number of Mobile Employees in Million by Region/Country (includes corresponding Graph/Chart)
    • Table 4: Global Mobile Workforce Population (2014): Penetration of Mobile Employees by Region/Country (includes corresponding Graph/Chart)
  • ESN Market Emphasizes 'Mobile Component' Amid Thriving Uptake of BYOD Model
    • Key Factors Encouraging BYOD Trend among Enterprises - Ranked by Importance Attached by Enterprises
    • Select Mobile Apps Used in BYOD Environments: A Snapshot
  • Declining Image of E-mail Bodes Well for ENS Market Growth
  • Cloud Model Gaining Traction in ESN Landscape
  • Ongoing Changes in Organizational Structure - A Strong Business Case for ESN Model
  • Large Enterprises & MNCs: The Core Customer Group for ESN
  • Large Enterprises Prioritize ESN in Customer Service & Support Departments
  • Supporting Distributed & Decentralized Workforce
  • Healthcare Establishments Implement ESN to Augment Communication
  • Not-for-Profit Healthcare Systems Rely on Social Networking to Educate People
  • Banking Enterprises Prioritize ESN to Widen their Reach
  • Insurance Companies Put Focus on ESN
  • Hospitality Enterprises & Hotels Bet On ESN to Improve Guest Relations
  • Professional Services Firms Aim to Rely on ESN for Knowledge Propagation
  • Advertisers Seek to Leverage the Proficiency of Social Networks to Maximize Audience Base
  • Governments Focus on 'Social' Vertical to Implement Public Campaigns
  • Social Media Intelligence & Analytics Functionalities Further Boost Up the Scope of ESN

3. PRODUCT/TECHNOLOGY OVERVIEW

  • Types of Communication Enabled by ESN
  • Internal Communication
  • External Communication
  • ESN Segments
  • Communities
  • Social Networks
  • Collaborative Platforms
  • Other Elements
  • Key Benefits of ESN
  • Seamless Connectivity
  • Superior Engagement Levels
  • Enhancing Agility and Speed
  • Relationship Discovery
  • Knowledge Management
  • Spurs Innovation
  • Issues with ESNs
  • Misuse
  • Lack of Employee Participation
  • Ethical & Legal Implications

4. PRODUCT INTRODUCTIONS/LAUNCHES

  • Facebook Launches "Facebook At Work" ESN
  • Microsoft Upgrades Yammer with Deeper Integration Support for Office Online
  • Slack Technologies Adds emoji Reactions to Slack Collaboration Tool
  • Convo Unveils New Version Collaborative Messaging App for iOS and Android
  • Igloo Software Unveils Knowledge Base Feature on Igloo Support Site
  • Hootsuite Improves Content Library Platform
  • Incentive Launches Incentive Winter 2015
  • Microsoft Updates Yammer Enterprise Collaboration Platform
  • IBM Launches New Social Software
  • Consulus Rolls Out CastleUp
  • VMware Adds New Capabilities to Socialcast
  • Microsoft Integrates Translation Feature into Yammer
  • Socialtext Launches Socialtext 6.0
  • Aress Software Rolls Out Sociodesk Enterprise Social Networking Tool
  • ViewDo Labs® Unveils ViewPoint Enterprise
  • Zyncro Tech Launches its Enterprise Social Network Platform on Interoute CloudStore

5. RECENT INDUSTRY ACTIVITY

  • Slack Technologies Takes Over Screenhero
  • Matchfire Takes Over SimplySocial
  • Social Enterprise UK to Takeover Social Enterprise West Midlands
  • Sprinklr to Take Over Scup
  • Cisco Discontinues WebEx Social and Partners Jive Software
  • NewsGator Renames Itself as Sitrion
  • IBM Joins Hands with Twitter
  • Xavient Information Systems to Spin Off its Enterprise Application Division
  • BroadVision Inks Partnership Agreement with Agile Elephant
  • Alteryx Inks Global Partnership Agreement with DataSift
  • ZL Technologies Joins Hands with Hearsay Social®
  • ZL Technologies Teams Up with Socialware
  • Sprinklr Takes Over Dachis Group
  • Vocus and Cision Takes Over Visible Technologies
  • HootSuite Takes Over uberVu
  • SmartBoys Collaborates with Zyncro
  • Mindjet Merges with Spigit
  • NewsGator Takes Over Sitrion
  • TIBCO Software Partners with Huddle
  • ViewDo Labs® Includes BrightStarr in its Elite Partner Program
  • Actiance Expands Strategic Partnership with ZL Technologies
  • Box Expands Partnership with tibbr
  • BMC Software Takes Over KineticGlue Online Communities

6. FOCUS ON SELECT GLOBAL PLAYERS

  • Atos SE (France)
  • BroadVision Inc. (US)
  • Cisco Systems, Inc. (US)
  • Convo (US)
  • Facebook, Inc. (US)
  • Get Satisfaction (US)
  • Google, Inc. (US)
  • Igloo Software (Canada)
  • International Business Machines Corporation (IBM) (US)
  • Infor (US)
  • Jive Software, Inc. (US)
  • Microsoft Corp. (US)
  • Moxie Software, Inc. (US)
  • Mzinga, Inc. (US)
  • OpenText Corporation (Canada)
  • Oracle Corporation (US)
  • Salesforce.com, Inc. (US)
  • SAP SE (Germany)
  • Sitrion (US)
  • Slack Technologies, Inc. (US)
  • Socialcast (US)
  • Socialtext, Inc. (US)
  • Spigit (US)
  • TIBCO Software Inc. (US)
  • Twitter, Inc. (US)
  • Zimbra, Inc. (US)
  • Zyncro Tech (US)

7. GLOBAL MARKET PERSPECTIVE

    • Table 5: World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 6: World 8-Year Perspective for Enterprise Social Networking (ESN) by Geographic Region - Percentage Breakdown of Dollar Revenues for US, Canada, Japan, Europe, Asia-Pacific (excluding Japan), Middle East & Africa, and Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)
    • Table 7: World Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Segment - Communities, Social Networking, Collaborative Platforms, and Others Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 8: World 8-Year Perspective for Enterprise Social Networking (ESN) by Segment - Percentage Breakdown of Dollar Revenues for Communities, Social Networking, Collaborative Platforms, and Others Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

III. MARKET

1. THE UNITED STATES

  • A. Market Analysis
    • The United States: Holding the Lion's Share of the ESN Market
    • Increased Inclination towards 'Social Networks' Encourages ESN Platforms
    • Enterprise Mobility & BYOD Augur Well for Market Growth
    • ESN Gaining Traction among US Healthcare Establishments
    • Product/Service Launches
    • Strategic Corporate Developments
    • Select Key Players
  • B. Market Analytics
    • Table 9: The US Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for the Years 2013 through 2020 (includes corresponding Graph/Chart)

2. CANADA

  • A. Market Analysis
    • ESN Market Sees Robust Opportunities in Canada
    • Product Launch
    • Select Key Players
  • B. Market Analytics
    • Table 10: Canadian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

3. JAPAN

  • Market Analysis
    • Table 11: Japanese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4. EUROPE

  • A. Market Analysis
    • Europe Extends Huge Prospects for ESN Solutions
    • European Banks Emphasize on ESN to Widen their Reach
    • Hospitality Enterprises Use ESN to Augment Guest-Centric Operations
  • B. Market Analytics
    • Table 12: European Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 13: European 8-Year Perspective for Enterprise Social Networking (ESN) by Region/Country - Percentage Breakdown of Dollar Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

4a. FRANCE

  • A. Market Analysis
    • Atos SE - A Key French Player
  • B. Market Analytics
    • Table 14: French Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4b. GERMANY

  • A. Market Analysis
    • SAP SE - A Major German Player
  • B. Market Analytics
    • Table 15: German Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4c. ITALY

  • Market Analysis
    • Table 16: Italian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4d. THE UNITED KINGDOM

  • A. Market Analysis
    • Cloud-Based ESN Gaining Traction in the UK
    • Strategic Corporate Developments
  • B. Market Analytics
    • Table 17: The UK Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4e. SPAIN

  • Market Analysis
    • Table 18: Spanish Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4f. RUSSIA

  • Market Analysis
    • Table 19: Russian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

4g. REST OF EUROPE

  • A. Market Analysis
    • Corporate Development
  • B. Market Analytics
    • Table 20: Rest of Europe Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5. ASIA-PACIFIC

  • A. Market Analysis
    • Low-Penetration Levels in Asia-Pacific Offer Potential Growth Opportunities
    • Banks Aim to Exploit General Inclination towards 'Web Chatting'
  • B. Market Analytics
    • Table 21: Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Australia, China, India, South Korea, and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 22: Asia-Pacific 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Australia, China, India, South Korea, and Rest of Asia-Pacific Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

5a. AUSTRALIA

  • Market Analysis
    • Table 23: Australian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5b. CHINA

  • Market Analysis
    • Table 24: Chinese Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5c. INDIA

  • A. Market Analysis
    • Corporate Development
  • B. Market Analytics
    • Table 25: Indian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5d. SOUTH KOREA

  • Market Analysis
    • Table 26: South Korean Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

5e. REST OF ASIA-PACIFIC

  • A. Market Analysis
    • Product Launch
  • B. Market Analytics
    • Table 27: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

6. THE MIDDLE EAST & AFRICA

  • Market Analysis
    • Table 28: The Middle East & Africa Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7. LATIN AMERICA

  • Market Analysis
    • Table 29: Latin American Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) by Region/Country - Brazil, and Rest of Latin America Markets Independently Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)
    • Table 30: Latin American 8-Year Perspective for Enterprise Social Networking (ESN) by Region/ Country - Percentage Breakdown of Dollar Revenues for Brazil, and Rest of Latin America Markets for Years 2013, 2015, and 2020 (includes corresponding Graph/Chart)

7a. BRAZIL

  • A. Market Analysis
    • Corporate Development
  • B. Market analytics
    • Table 31: Brazilian Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

7b. REST OF LATIN AMERICA

  • Market Analysis
    • Table 32: Rest of Latin America Recent Past, Current and Future Analysis for Enterprise Social Networking (ESN) Market Analyzed with Annual Revenues in US$ Million for Years 2013 through 2020 (includes corresponding Graph/Chart)

IV. COMPETITIVE LANDSCAPE

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