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市場調查報告書

業務流程即服務 (BPaaS) 全球市場

Business Process as a Service (BPaaS)

出版商 Global Industry Analysts, Inc. 商品編碼 339787
出版日期 內容資訊 英文 286 Pages
商品交期: 最快1-2個工作天內
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業務流程即服務 (BPaaS) 全球市場 Business Process as a Service (BPaaS)
出版日期: 2015年07月01日 內容資訊: 英文 286 Pages
簡介

本報告關注業務流程即服務 (BPaaS:Business Process as a Service) 全球市場,以服務類別進行HR (人力資源)、電子商務實現、雲端支付、其他BPaaS等服務分析;和地區個別分析(美國、加拿大、日本、歐洲、亞太地區、中南美、其他地區等)。並提供2014年至2020年的每年實績/推估預測、60間主要參與企業及利基企業簡介。

第1章 序論、調查方法、產品定義

  • 調查可信度及報告限度
  • 免責聲明
  • 數據解讀及報告水準
    • 定量技術與分析
  • 產品定義與調查範圍
  • 業務流程即服務 (BPaaS)
    • BPaaS HR (人力資源) 服務
    • BPaaS電子商務實現
    • BPaaS雲端支付服務
    • 其他BPaaS服務

    第2章 摘要整理

    • 產業概要
      • 成長促進要因概述
      • BPaaS:BPO產業的變革因素
      • BPO產業的特徵轉型:Advantage BPaaS!
      • 雲端計算以主流IT策略之姿登場:BPaaS市場的商業案例
      • 機會指標
      • IT支出持續成長對BPaaS市場為吉兆
      • 雲端計算:IT支出增加的主要受益者
      • 經濟課題刺激利用雲端的服務
      • 網路擴散提供BPaaS市場成長的優渥環境
    • 市場趨勢、課題
      • BPaaS以資源豐富的替代之姿取代傳統BPO模式
      • 針對重要性日益增長的小規模企業之透過雲端服務的傳輸模式
      • 越來越多採用BPaaS的SMB (中小型企業)
      • 新興市場中電子商務風潮促進雲端支付成長
      • 透過雲端的整合通訊即服務 (UCaaS) 預估能強勁成長
      • 運用BPaaS市場:擴大應用提供成長機會
      • 顧客識別:擴大應用
      • 分析:BPaaS應用程式的重要新領域
      • BPaaS:HR BPO未來樣貌
      • BPaaS因應多過程HRO模式課題
      • F&A部門:共享服務傳輸模式受到矚目
      • SMB的金融、會計BPaaS:眾多優勢
      • 公共服務中的BPaaS:近期前景可期的機會
      • BPaaS傳輸模式優勢刺激醫療單位導入
      • 提供保險公司的BPaaS:相較而言是新興市場
      • BPO、BPaaS服務中Human Cloud的角色
      • 彈性價格設定模式:BPaaS導入主要驅動力
      • BPO與營運間綜效的必要性鼓勵轉型至即服務模式
      • 轉移至SaaS及私有雲取得突破發展
      • BPM與BPaaS比較
    • 服務概要
      • 雲端計算:定義
      • 雲端計算是什麼?
      • 雲端計算架構
      • 雲端計算環境特典
      • 雲端計算優點
      • 雲端計算風險、擔憂、課題
      • 雲端種類 (典型導入模式)
        • 公共雲
        • 私有雲
        • 社群雲
        • 混合雲
      • 什麼是雲端計算服務?
      • 雲端計算服務種類
        • 各種雲端服務優點比較一覽
        • 業務流程即服務 (BPaaS)
        • 基礎設施即服務 (IaaS)
        • 平台即服務 (PaaS)
        • 軟體即服務 (SaaS)
      • 業務流程即服務 (BPaaS) :簡介
      • 為何是BPaaS?
      • BPaaS服務傳輸模式目標
      • BPaaS模式優勢
      • BPaaS服務面臨的主要問題
      • 於各種環境中導入BPaaS
      • BPaaS按服務類型區分
        • BPaaS HR服務
        • BPaaS電子商務實現
        • BPaaS雲端支付服務
        • 其他BPaaS服務
    • 產品創新/發表
    • 產業最新趨勢
    • 主要企業
    • 全球市場展望

    第3章 市場

    • 美國
    • 加拿大
    • 日本
    • 歐洲
      • 法國
      • 德國
      • 義大利
      • 英國
      • 西班牙
      • 俄國
      • 其他歐洲國家
    • 亞太地區
      • 澳洲
      • 中國
      • 印度
      • 韓國
      • 其他亞太地區國家
    • 拉丁美洲
      • 巴西
      • 其他拉丁美洲國家
    • 其他地區

    第4章 競爭情況

  • 目錄
    Product Code: MCP-7938

    This report analyzes the worldwide markets for Business Process as a Service (BPaaS) in US$ by the following Service Types: HR, E-commerce Enablement, Cloud Payments, and Other BPaaS. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2014 through 2020. Also, a five-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 60 companies including many key and niche players such as -

    Accenture plc
    ADP, LLC
    Capgemini
    Cognizant Technology Solutions
    Computer Sciences Corporation

    Table of Contents

    I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

    • Study Reliability and Reporting Limitations
    • Disclaimers
    • Data Interpretation & Reporting Level
      • Quantitative Techniques & Analytics
    • Product Definitions and Scope of Study
      • Business Process as a Service (BPaaS)
        • BPaaS HR Services
        • BPaaS E-Commerce Enablement
        • BPaaS Cloud Payments Services
        • Other BPaaS Services

    II. EXECUTIVE SUMMARY

    1. INDUSTRY OVERVIEW

    • Prelude
    • Growth Drivers in a Nutshell
    • BPaaS: A Game Changer for the BPO Industry?
    • Transforming Characteristic of BPO Industry: Advantage BPaaS!
      • Table 1: Global BPO Market (2012, 2015 & 2018): Percentage Share Breakdown of Revenues for BPaaS and Traditional BPO Segments (includes corresponding Graph/Chart)
    • Emergence of Cloud Computing as a Mainstream IT Strategy: A Business Case for BPaaS Market
      • Table 2: World Market for Cloud Computing Services (2014 & 2020): Breakdown of Annual Revenues by Service Type (In US$ Billion and %) (includes corresponding Graph/Chart)
    • Opportunity Indicators
      • Table 3: Global Data Center Traffic (2013, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume for Cloud Data Center and Traditional Data Center (includes corresponding Graph/Chart)
      • Table 4: Global Cloud Data Center Traffic (2012, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume for Consumer and Business Segments (includes corresponding Graph/Chart)
      • Table 5: Global Cloud Data Center Traffic (2013, 2015 & 2018): Percentage Share Breakdown of Data Traffic Volume by Geographic Region (includes corresponding Graph/Chart)
    • Sustained Increase in IT Expenditure Bodes Well for BPaaS Market
      • Table 6: Global IT Spending by Segment (2012 & 2015) (In US$ Billion) (includes corresponding Graph/Chart)
    • Cloud Computing: A Key Beneficiary of Increased IT Spending
      • Table 7: World Cloud Computing Spending (2011, 2014 & 2017): Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
      • Table 8: Cannibalization of Traditional IT by Cloud Computing (2008, 2014 & 2020): Percentage of On-Premise IT Spending Displaced by Cloud Computing for Years 2008, 2014 & 2020 (includes corresponding Graph/Chart)
      • Table 9: World Cloud Computing Spending (2014): Percentage Share Breakdown of Expenditure by End-Use Sectors (includes corresponding Graph/Chart)
      • Table 10: World Cloud Computing Spending (2014): Percentage Share Breakdown of Expenditure by Customer Size (includes corresponding Graph/Chart)
    • Economic Challenges Spur Adoption of Cloud-based Services
    • Proliferation of Internet Provides a Fertile Environment for BPaaS Market Growth
      • Table 11: Global Demand for Bandwidth (2010, 2015, 2018, & 2020): Breakdown of Bandwidth Usage in Terabytes per Second (Tbps) (includes corresponding Graph/Chart)
      • Table 12: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for Period 2012-2020 by Geographic Region (includes corresponding Graph/Chart)
      • Table 13: Growth in IP Traffic Worldwide (2010, 2013 & 2015): Breakdown by IP Traffic Volume in Petabytes per Month (PB/Month) (includes corresponding Graph/Chart)
      • Table 14: Internet Penetration Worldwide (2015): Percentage Breakdown of Internet Penetration By Geographic Region - Africa, Americas (Central America, North America, South America), Asia (Central Asia, East Asia, South-East Asia, South Asia), Europe (Eastern Europe, Western Europe), Middle East, and Oceania (includes corresponding Graph/Chart)
      • Table 15: Average Net Connection Speeds (in MBPS) by Leading Countries (2015) (includes corresponding Graph/Chart)

    2. MARKET TRENDS & ISSUES

    • BPaaS Emerges as a Resourceful Alternative to Conventional BPO Model
    • Rising Significance of Cloud-based Service Delivery Model for Small Businesses
    • Growing Adoption of BPaaS in SMBs
      • Table 16: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
    • Boom in E-Commerce in Emerging Markets Fuels Growth for Cloud Payments
    • Cloud-based Unified Communication Service (UCaaS) to Witness Strong Growth
    • Operation BPaaS Market: Expanding Applications to Provide Growth Opportunities
    • Customer Identification - A Growing Application
    • Analytics - An Important Emerging Area of Bpaas Application
    • BPaaS: The Future of HR BPO
    • BPaaS Addresses Challenges of Multi-Process HRO Model
    • F&A Sector: Shared Service Delivery Model Gains Prominence
    • Finance & Accounting BPaaS in SMBs: Advantages Galore
    • BPaaS in Public Services: Promising Opportunities in Store
    • BPaaS Delivery Model Benefits Stimulate Adoption in Healthcare Sector
    • BPaaS for Insurance Companies: A Relatively Nascent Market
    • Role of the Human Cloud in BPO & BpaaS Services
    • Flexible Pricing Model: A Major Driving Force for BPaaS Adoption
    • Need for Synergy between BPO & Operations Encourages Shift towards As-a-Service Model
    • Migration to SaaS and Private Cloud to Gain Momentum
    • Comparing BPM and BPaaS

    3. SERVICE OVERVIEW

    • Cloud Computing: A Definition
    • What's a Cloud?
    • Cloud Computing Architecture
    • Characteristics of a Cloud Computing Environment
    • Benefits of Cloud Computing
    • Risks, Concerns & Challenges in Cloud Computing
    • Types of Clouds (Typical Deployment Models)
      • Public Cloud
      • Private Cloud
      • Community Cloud
      • Hybrid Cloud
    • What are Cloud Computing Services?
    • Types of Cloud Computing Services
      • A Comparative Glance at Advantages of Various Cloud Services
      • Business-Process-as-a-Service (BPaaS)
      • Infrastructure as a Service (IaaS)
      • Platform as a Service (PaaS)
      • Software as a Service (SaaS)
    • Business Process as a Service (BPaaS) - An Introduction
    • Why BPaaS?
    • Objectives of BPaaS Service Delivery Model
    • Advantages of BPaaS Model
    • Major Concerns Facing BPaaS Service
    • BPaaS Adoption in Various Settings
    • BPaaS by Service Type
      • BPaaS HR Services
      • BPaaS E-Commerce Enablement
      • BPaaS Cloud Payments Services
      • Other BPaaS Services

    4. PRODUCT INNOVATIONS/INTRODUCTIONS

    • Genpact Introduces Order Management (OM) as a Service Platform
    • Genpact Launches Genpact OpenWealth®
    • Wipro and NetSuite Introduce Finance and Accounting BPaaS Solutions
    • Tech Mahindra Unveils Managed Data Service (MDS)
    • NET(net) Unveils Fully TEBPaaS, WIN(win)™
    • Effektif Introduces bpmPaaS Service
    • KPIT Announces BPaaS for Oracle's JD Edwards
    • Software AG Voices the Availability of Process Live
    • Wolters Kluwer Unveils ComplianceOne Manager Solution

    5. RECENT INDUSTRY ACTIVITY

    • HP and Microsoft Partner for BPaaS Solutions
    • Antworks Expands Operations with New Delivery Center in India
    • Technology Crossover Ventures Invests into OneSource Virtual
    • IGATE and Coupa Partner for BPaaS Services
    • Capgemini to Acquire IGATE
    • NGA HR Expands Partnership with Thomson Online Benefits
    • Aasonn Announces New Division
    • CIVC Partners Acquires KPA
    • IBM Inks Agreement with Qvantel
    • Mphasis and Basware Partner to Provide BpaaS Solution
    • Konica Minolta Establishes Business Innovation Centre
    • Atherio Acquires Red River Solutions
    • Xchanging, Watertrace Partner to Provide Binder 360 Services
    • Proforma Partners with ProjecTools
    • NetSuite, Capgemini Partners to Provide Cloud ERP
    • Accenture Acquires Procurian

    6. FOCUS ON SELECT PLAYERS

    • Accenture plc (Ireland)
    • ADP, LLC. (US)
    • Capgemini (France)
    • Cognizant Technology Solutions (US)
    • Computer Sciences Corporation (CSC) (US)
    • eBuilder Sweden AB (Sweden)
    • Fujitsu Limited (Japan)
    • Genpact Limited (Bermuda)
    • International Business Machines Corporation (IBM) (US)
    • NGA Human Resources (UK)
    • Sumones India (India)
    • Tata Consultancy Services Limited (India)
    • The getsix® Group (Poland)
    • Wipro Limited (India)
    • WNS (Holdings) Limited (India)

    7. GLOBAL MARKET PERSPECTIVE

      • Table 17: World Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 18: World Historic Review for Business Process as a Service (BPaaS) by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 19: World 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
    • By Service Type
      • Table 20: World Recent Past, Current and Future Analysis for HR BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 21: World Historic Review for HR BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 22: World 12-Year Perspective for HR BpaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 23: World Recent Past, Current and Future Analysis for BPaaS-based E-commerce Enablement by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 24: World Historic Review for BPaaS-based E-commerce Enablement by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 25: World 12-Year Perspective for BPaaS-based E-commerce Enablement by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 26: World Recent Past, Current and Future Analysis for Cloud Payments BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 27: World Historic Review for Cloud Payments BPaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 28: World 12-Year Perspective for Cloud Payments BPaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 29: World Recent Past, Current and Future Analysis for Other BpaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 30: World Historic Review for Other BpaaS by Geographic Region - US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 31: World 12-Year Perspective for Other BPaaS by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America and Rest of World Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    III. MARKET

    1. THE UNITED STATES

    • A. Market Analysis
      • An Overview of Cloud Computing Market
      • Table 32: US Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)
      • BPaaS: Cost Rationalization Drives Shift towards Cloud-based Business Processes
      • Product Innovations/Introductions
      • Strategic Corporate Developments
      • Key Players
    • B. Market Analytics
      • Table 33: US Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 34: US Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 35: US 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    2. CANADA

    • Market Analysis
      • Table 36: Canadian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 37: Canadian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 38: Canadian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    3. JAPAN

    • A. Market Analysis
      • Outlook
      • Table 39: Japanese Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)
      • Fujitsu Limited - A Key Player
    • B. Market Analytics
      • Table 40: Japanese Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 41: Japanese Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 42: Japanese 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4. EUROPE

    • A. Market Analysis
      • Outlook
      • Increased Cloud IT Spending: Potential Growth for Cloud-based Services
      • Table 43: Cloud Computing Market in Europe (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)
    • B. Market Analytics
      • Table 44: European Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 45: European Historic Review for Business Process as a Service (BPaaS) by Geographic Region - France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 46: European 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia and Rest of Europe Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 47: European Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 48: European Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 49: European 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4a. FRANCE

    • A. Market Analysis
      • Market Overview
      • Capgemini - A Key Player
    • B. Market Analytics
      • Table 50: French Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 51: French Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 52: French 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4b. GERMANY

    • A. Market Analysis
      • Outlook
      • Product Innovation/Introduction
    • B. Market Analytics
      • Table 53: German Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 54: German Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 55: German 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4c. ITALY

    • A. Market Analysis
      • Outlook
      • Table 56: IT Services Market in Italy (2015E): Percentage Share Breakdown of Revenues by Segment - Application Outsourcing, BPaaS, Cloud Services, Consulting, Hardware Support, Implementation, Infrastructure Outsourcing, Software Support, and Traditional BPO (includes corresponding Graph/Chart)
    • B. Market Analytics
      • Table 57: Italian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 58: Italian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 59: Italian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4d. THE UNITED KINGDOM

    • A. Market Analysis
      • Market Overview
      • Strategic Corporate Developments
      • NGA Human Resources - A Key Player
    • B. Market Analytics
      • Table 60: UK Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 61: UK Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 62: UK 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4e. SPAIN

    • Market Analysis
      • Table 63: Spanish Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 64: Spanish Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 65: Spanish 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4f. RUSSIA

    • Market Analysis
      • Table 66: Russian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 67: Russian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 68: Russian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    4g. REST OF EUROPE

    • A. Market Analysis
      • Outlook
      • Strategic Corporate Developments
      • Key Players
    • B. Market Analytics
      • Table 69: Rest of Europe Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 70: Rest of Europe Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 71: Rest of Europe 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5. ASIA-PACIFIC

    • A. Market Analysis
      • A Rapidly Growth Cloud Computing Services Market
      • BPaaS Market: Agility and Standardization of Business Processes Drive Market Growth
      • Strategic Corporate Development
    • B. Market Analytics
      • Table 72: Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - Australia, China, India, South Korea and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 73: Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Geographic Region - Australia, China, India, South Korea and Rest of Asia-Pacific Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 74: Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for Australia, China, India, South Korea and Rest of Asia-Pacific Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 75: Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 76: Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 77: Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5a. AUSTRALIA

    • Market Analysis
      • Table 78: Australian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 79: Australian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 80: Australian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5b. CHINA

    • A. Market Analysis
      • Cloud Computing Market - An Overview
      • Table 81: Enterprise IT Services Market in China (2015E): Percentage Share Breakdown of Revenues by Segment - Application Outsourcing, BPaaS, Cloud Services, Consulting, Hardware Support, Implementation, Infrastructure Outsourcing, Software Support, and Traditional BPO (includes corresponding Graph/Chart)
    • B. Market Analytics
      • Table 82: Chinese Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 83: Chinese Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 84: Chinese 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5c. INDIA

    • A. Market Analysis
      • Indian Cloud Computing Market - An Overview
      • Table 85: Indian Cloud Computing Market (2015): Percentage Share Breakdown of Revenues by Service Type - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)
      • Cloud Services Finding Favor among Indian Businesses
      • BPaaS: Benefiting from Rapid Growth of Cloud Services
      • Strategic Corporate Developments
      • Key Players
    • B. Market Analytics
      • Table 86: Indian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 87: Indian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 88: Indian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5d. SOUTH KOREA

    • A. Market Analysis
      • Outlook
      • Table 89: Cloud Market in Korea (2015E): Percentage Share Breakdown of Revenues by Segment - SaaS, PaaS, IaaS, BPaaS, Management & Security Services and Advertising (includes corresponding Graph/Chart)
    • B. Market Analytics
      • Table 90: South Korean Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includescorresponding Graph/Chart)
      • Table 91: South Korean Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 92: South Korean 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    5e. REST OF ASIA-PACIFIC

    • A. Market Analysis
      • Outlook
      • Strategic Corporate Development
    • B. Market Analytics
      • Table 93: Rest of Asia-Pacific Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 94: Rest of Asia-Pacific Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 95: Rest of Asia-Pacific 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    6. LATIN AMERICA

    • Market Analysis
      • Table 96: Latin American Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 97: Latin American Historic Review for Business Process as a Service (BPaaS) by Geographic Region - Brazil and Rest of Latin America Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 98: Latin American 12-Year Perspective for Business Process as a Service (BPaaS) by Geographic Region - Percentage Breakdown of Revenues for Brazil and Rest of Latin America Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)
      • Table 99: Latin American Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 100: Latin American Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 101: Latin American 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    6a. BRAZIL

    • Market Analysis
      • Table 102: Brazilian Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 103: Brazilian Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 104: Brazilian 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    6b. REST OF LATIN AMERICA

    • Market Analysis
      • Table 105: Rest of Latin America Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 106: Rest of Latin America Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 107: Rest of Latin America 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

    7. REST OF WORLD

    • A. Market Analysis
      • Product Innovations/Introductions
      • Genpact Limited (Bermuda) - A Key Player
    • B. Market Analytics
      • Table 108: Rest of World Recent Past, Current and Future Analysis for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2014 through 2020 (includes corresponding Graph/Chart)
      • Table 109: Rest of World Historic Review for Business Process as a Service (BPaaS) by Service Type - HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets Independently Analyzed with Annual Revenue Figures in US$ Thousand for Years 2009 through 2013 (includes corresponding Graph/Chart)
      • Table 110: Rest of World 12-Year Perspective for Business Process as a Service (BPaaS) by Service Type - Percentage Breakdown of Revenues for HR, E-commerce Enablement, Cloud Payments and Other BPaaS Markets for Years 2009, 2015 & 2020 (includes corresponding Graph/Chart)

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