Abstract
This research study looks at market trends, drivers, and restraints for the
EMEA agent performance optimization (APO) market, with particular emphasis on
quality monitoring (QM) and workforce management (WFM) applications. It also
provides market size, market share, forecasts and regional revenue breakdown.
Vendor solution offerings and strategies are analyzed in a competitive
framework and considerations for market penetration and growth are proposed.
Table of Contents
1.Summary of Major Findings
- 1.Introduction
- 2.Scope and Methodology
- 3.Product Definitions
- 4.Findings
- 5.Market Trends
- 6.Revenue Forecasts
2.Quality Monitoring Market
- 1.Market Analysis
- 1.Market Engineering Measurements
- 2.Market Challenges
- 3.Market Drivers
- 4.Market Restraints
- 5.Revenue Forecasts
- 6.Demand Analysis by Geographic Region
- 7.Company Market Share by Revenue
- 8.Market Snapshot - United Kingdom
- 9.Market Snapshot - France
- 10.Market Snapshot - Germany
- 11.Market Snapshot - Spain
- 12.Market Snapshot - Italy
- 13.Market Snapshot - Portugal
- 14.Market Snapshot - Benelux
- 15.Market Snapshot - Scandinavia
- 16.Market Snapshot - Eastern Europe
- 17.Market Snapshot - Rest of Europe
- 18.Market Snapshot - Middle East and Africa
2.Workforce Management Market
- 1.Market Analysis
- 1.Market Engineering Measurements
- 2.Market Challenges
- 3.Market Drivers
- 4.Market Restraints
- 5.Revenue Forecasts
- 6.Demand Analysis by Geographic Region
- 7.Company Market Share by Revenue
- 8.Market Snapshot - United Kingdom
- 9.Market Snapshot - France
- 10.Market Snapshot - Germany
- 11.Market Snapshot - Spain
- 12.Market Snapshot - Italy
- 13.Market Snapshot - Portugal
- 14.Market Snapshot - Benelux
- 15.Market Snapshot - Scandinavia
- 16.Market Snapshot - Eastern Europe
- 17.Market Snapshot - Rest of Europe
- 18.Market Snapshot - Middle East and Africa
3.Vendor Profiles
- 1.Aspect Software
- 2.Autonomy
- 3.Envision Telephony
- 4.Genesys
- 5.InVisionSoftware
- 6.NICE Systems
- 7.Teleopti
- 8.VerintWitness Actionable Solutions
- 9.Other Vendors
4.Strategic Analysis
- 1.Critical Success Factors
- 2.Growth Recommendations
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