Abstract
During 2007, Latin America maintained a favourable economic situation that
allowed growth in nearly all the countries of the region. Driven by this
positive environment, the Contact Center Outsourcing Services Market grew
25,58 percent in 2007, reaching a total of $4,70 billion. Even though the
market is still distant from saturation, the market stage varies among
countries. With the exception of the new entrant countries (like Peru,
Nicaragua and Guatemala), most of the region is reaching maturity or has
already do so, in terms of QoS and Infrastructure.
Table of Contents
1. MARKET OVERVIEW
Summary of Major Findings
- Market Overview
- Market Engineering Measurements
- Market Trends
- Market Challenges
- Market Drivers & Restraints
2. MARKET ANALYSIS
Current Market Status
Market Forecasts
- Revenue Forecasts
- Pricing Models
Regional Analysis
- Market Status
- Argentina
- Chile
- Brazil
- Colombia
- Central America and Caribbean
- Mexico
Outsourcing Services
- Trends in Services
- Inbound
- Outbound
Offshore Outsourcing
- Latin American Market Comparison
3. COMPETITIVE ENVIRONMENT
Competitive Analysis
- Competitive Structure
- Market Share Analysis
Global Companies - Profiles
- ACS
- Atento
- ICT Group
- SITEL
- Stream International
- Sykes Enterprises
- Teleperformance
- TeleTech
Regional and Local Companies - Profiles
- Actionline
- Contax
- e-Services Group
- Entel Call Center
- Multienlace
- Telvista
- Transactel
Strategies
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