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市場調查報告書

北美的託管IP電話、UCaaS市場預測

North American Hosted IP Telephony and UCaaS Market, Forecast to 2023

出版商 Frost & Sullivan 商品編碼 566797
出版日期 內容資訊 英文 167 Pages
商品交期: 最快1-2個工作天內
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北美的託管IP電話、UCaaS市場預測 North American Hosted IP Telephony and UCaaS Market, Forecast to 2023
出版日期: 2017年09月21日 內容資訊: 英文 167 Pages
簡介

本報告提供北美的託管IP電話、UCaaS市場相關調查分析,市場概要,促進因素、阻礙因素,預測與趨勢,市場佔有率和競爭分析,成長機會等系統性資訊。

第1章 摘要整理

第2章 市場概要

  • 市場定義、手法概要
  • 調查內容
  • 市場通路
  • 市場概要等

第3章 促進因素、阻礙因素:綜合市場

  • 市場的推動要素
  • IT的主要課題
  • IT投資的主要促進因素
  • 用戶間的雲端基礎解決方案的價值
  • UCaaS適合連網型工作的範例
  • 市場的阻礙要素
  • 雲端基礎解決方案相關的風險

第4章 預測與趨勢:綜合市場

  • 預測的前提條件
  • 綜合市場:安裝用戶與收益預測
  • 安裝用戶和收益預測的考察
  • 綜合市場:價格趨勢與預測
  • 價格趨勢與預測的考察
  • 代表性的提供服務等

第5章 視覺的方案

  • 從宏到微
  • 託管IP電話、UCaaS市場視覺的方案
  • 託管IP電話、UCaaS市場主要預測

第6章 市場佔有率和競爭分析:綜合市場

  • 競爭分析:市場佔有率
  • 競爭環境
  • 主要的競爭企業
  • 競爭要素與評估
  • 雲端供應商的選擇標準等

第7章 成長機會及C2A (Companies to Action)

  • UCaaS產業生態系統的轉換
  • 成長機會1∼22
  • 免責聲明

第8章 附錄

目錄
Product Code: K1E0-64

Providers Reposition and Realign Strategies to Ensure Long-term Success

Forward-thinking businesses increasingly evaluate advanced communications and collaboration solutions as part of their digital transformation initiatives. However, other priorities such as security, network reliability, cloud migration and Internet of Things (IoT) often supersede communications upgrade projects. Growing customer demand for more flexible technology consumption models to support digital transformation projects represents a key growth driver. Premises-based communications solutions reaching end of life and increasing availability of compelling UCaaS offerings are also encouraging the move to cloud communications.

Service providers face different challenges in their pursuit of UCaaS revenue growth and market share gains. Rapid technology advancements and competitive dynamics create sense of uncertainty and delay investment/upgrade decisions. Premises-based solutions are often favored for security, control and customization/integration reasons.

Provider repositioning and strategy realignment are likely to determine the industry's evolution and growth trajectory over the next few years. M&A, bankruptcy protection, internal reorganization, international expansion, as well as solution repackaging will aim to improve industry health and boost customer confidence in service and company long-term viability. In addition to growing customer interest in moving communications to the cloud, UCaaS adoption will be highly impacted by the availability of strong market participants with visionary strategies, broad geographic presence, solid financial performance and affordable, feature-rich solutions. Market growth over the forecast period will be driven by both existing provider new user acquisition as well as the entry of new service providers and/or launch of new UCaaS solutions.

Key growth opportunities in the UCaaS market exist in the following areas:

  • UCaaS enhancements (e.g., contact center, advanced collaboration, analytics, native mobility)
  • Broader portfolio diversification (e.g., SD WAN, communications platform as a service (CPaaS), adoption and other value-added services)
  • Improved end-user and IT admin experience (e.g., portal, messaging-centric user interface, greater service quality and reliability, free trials)
  • Tailored solutions (e.g., verticals, micro-business, mid-market and enterprise)
  • Greater market reach (e.g., channel expansion, international presence, digital engagement)

While more "traditional" UCaaS solutions will continue to experience rapid adoption, the industry will begin to gradually transform under the impact of both internal and external forces. The emergence of "productivity UC", "vertical UC", "IoT UC" and other forms of embedded communications is likely to disrupt provider business models, solution prices, customer use cases and other market dynamics.

As communications vendors provide open application programming interfaces (APIs) and as CPaaS offerings gain traction, businesses will have more options for deploying communications and collaboration functionality from both traditional communications providers and new market entrants with software as a service (SaaS), cloud or other backgrounds.

Table of Contents

1. EXECUTIVE SUMMARY

  • Key Findings
  • Key Findings (continued)
  • Key Findings (continued)
  • Market Engineering Measurements
  • Market Engineering Measurements (continued)
  • Executive Summary-CEO's Perspective

2. MARKET OVERVIEW

  • Market Definitions and Methodology Overview
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Market Definitions and Methodology Overview (continued)
  • Key Questions this Study will Answer
  • Market Distribution Channels
  • Market Distribution Channels-Selected Participants
  • Market Distribution Channels Discussion
  • Market Distribution Channels Discussion (continued)
  • Market Distribution Channels Discussion (continued)
  • Market Overview-Hosted IP Telephony and UCaaS Ecosystem
  • Market Overview-Segmentation by Country
  • Market Overview-Segmentation by Customer Size
  • Market Overview-Segmentation by Type of Access

3. DRIVERS AND RESTRAINTS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • Market Drivers
  • Top IT Challenges
  • Top Drivers for IT Investment
  • Value of Cloud-Based Solutions Among Users
  • Trends and Opportunities Driving Strategic UCaaS Investments
  • UCaaS Fit in the Connected Work Paradigm
  • Connected Work-UCaaS Evolution
  • Market Restraints
  • Risks Associated with Cloud-Based Solutions

4. FORECASTS AND TRENDS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • Forecast Assumptions
  • Forecast Assumptions (continued)
  • Total Hosted IP Telephony and UCaaS Market-Installed Users and Revenue Forecast
  • Installed Users and Revenue Forecast Discussion
  • Total Hosted IP Telephony and UCaaS Market-Pricing Trends and Forecast
  • Pricing Trends and Forecast Discussion
  • Pricing Trends and Forecast Discussion (continued)
  • Pricing Trends and Forecast Discussion (continued)
  • Typical Hosted IP Telephony and UCaaS Offerings
  • Percent Installed Users Forecast by Country
  • Percent Installed Users Forecast Discussion by Country
  • Demand Analysis
  • Communications and Collaboration Solutions Deployment Models
  • Plans for Moving Applications to the Cloud
  • Demand Analysis Discussion
  • Demand Analysis Discussion (continued)
  • Demand Analysis Discussion (continued)
  • Demand Analysis Discussion (continued)
  • Demand Analysis-Soft and Mobile Clients

5. VISIONING SCENARIOS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • Macro to Micro Visioning
  • Visioning Scenarios for the Hosted IP Telephony and UCaaS Market
  • Top Predictions for the Hosted IP Telephony and UCaaS Market

6. MARKET SHARE AND COMPETITIVE ANALYSIS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • Competitive Analysis-Market Share
  • Competitive Analysis-Market Share (continued)
  • Competitive Environment
  • Competitive Environment (continued)
  • Top Competitors
  • Top Competitors (continued)
  • Top Competitors (continued)
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  • Top Competitors (continued)
  • Competitive Factors and Assessment
  • Competitive Factors and Assessment (continued)
  • Competitive Factors and Assessment (continued)
  • Criteria for Selecting a Cloud Provider

7. GROWTH OPPORTUNITIES AND COMPANIES TO ACTION

  • Transformation in the UCaaS Industry Ecosystem-2016
  • Growth Opportunity 1-Cloud Contact Center
  • Growth Opportunity 2-Mobile-first Strategy
  • Growth Opportunity 3-Advanced Collaboration
  • Growth Opportunity 4-Open APIs and CPaaS
  • Growth Opportunity 5-Mid-Market and Large Enterprise
  • Growth Opportunity 6-Micro-Businesses
  • Growth Opportunity 7-Channel Development
  • Growth Opportunity 8-International Expansion
  • Growth Opportunity 9-Analytics Tools
  • Growth Opportunity 10-Customer Portal
  • Growth Opportunity 11-Tailored Packaging and Pricing
  • Growth Opportunity 12-Improved Customer Retention
  • Growth Opportunity 13-Hybrid Architectures
  • Growth Opportunity 14-Adjacencies/Up-sell/Cross-sell
  • Growth Opportunity 15-Internal Process Transformation
  • Growth Opportunity 16-Outsource Technology Expertise
  • Growth Opportunity 17-User Adoption Services
  • Growth Opportunity 18-The "New" UC
  • Growth Opportunity 19-Digital Customer Engagement
  • Growth Opportunity 20-Vertical Strategies
  • Growth Opportunity 21-Freemium Offers and Free Trials
  • Growth Opportunity 22-Business Transformation Partner
  • Legal Disclaimer

8. APPENDIX

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Market Engineering Measurements (continued)
  • Market Engineering Measurements (continued)
  • Additional Sources of Information on Hosted IP Telephony and UCaaS
  • List of Other Service Providers
  • Partial List of Companies Interviewed
  • Table of Acronyms Used
  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)
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