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市場調查報告書
客服中心的業績管理
Contact Center Performance Management - Market Insight
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客服中心的業績管理 是由出版商Frost & Sullivan在2007年07月所出版的。
這份英文市場調查報告書包含16 Pages 價格從美金6000起跳。
Abstract
Performance management is a niche, but critical sector of contact center
applications. This market insight discusses the key elements and critical
success factors for performance management solutions. It also provides an
overview of the vendor marketplace and the products offered in this market.
Table of Contents
1. CONTACT CENTER PERFORMANCE MANAGEMENT
Introduction
Business Benefits
- Benefits of Performance Management
- Avenues for Performance Improvements
Critical Success Factors
- Critical Success Factors: Essential Elements
- Critical Success Factors: Enhanced Value-Adds
Key Market Participants
- Vendor Approaches to Performance Management
- Competitive Positioning of Vendors
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