This insight provides a perspective on Microsoft' s new SMB telephony product
dubbed the Microsoft Response Point System (RPS). The RPS is discussed in the
context of other Microsoft initiatives and market trends in the SMB market.
Table of Contents
1. THE MICROSOFT RESPONSE POINT SYSTEM - HIT OR MISS?
A Microsoft Response Point System Case Study
1. Microsoft Threatens to Become a Formidable Force in Business
Communications
2. Microsoft' s Vision for the Response Point System
