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市場調查報告書
IVR系統問題之解決
Fixing IVR Problems - Research Insight
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IVR系統問題之解決 是由出版商Frost & Sullivan在2007年03月所出版的。
這份英文市場調查報告書包含17 Pages 價格從美金6000起跳。
Abstract
This Research Insight addresses consumer backlash against IVR systems, and
calls attention to some common but often overlooked mistakes that companies
make while implementing IVR systems. The Insight also highlights avenues for
improving the IVR user experience and discusses some of the best practices in
IVR design.
Table of Contents
1. FIXING IVR PROBLEMS: IT' S THE UI NOT THE TECHNOLOGY
Fixing IVR Problems: It' s the UI Not The Technology
- 1. Introduction
- 2. Enterprise Response to Rising Customer Service Costs
- 3. Visual Application Design Rules
- 4. Vocal Tics
- 5. Adapting Visual Practices
- 6. Best Practices
- 7. Avenues for IVR Design Improvements
- 8. End User-Focused Best Practices
- 9. gethuman
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