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市場調查報告書

中國的客服中心應用市場

China Contact Center Applications Market, 2015

出版商 Frost & Sullivan 商品編碼 462558
出版日期 內容資訊 英文 37 Pages
商品交期: 最快1-2個工作天內
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中國的客服中心應用市場 China Contact Center Applications Market, 2015
出版日期: 2017年02月22日 內容資訊: 英文 37 Pages
簡介

中國的客服中心應用市場,預計以3.4%的年複合成長率(CAGR)發展,從2015年的1億670萬美元,成長到2022年的1億3530萬美元。

本報告提供中國的客服中心應用市場6個區分(對內連絡路由系統,互動語音回覆系統設備,外撥系統,品質監控系統,員工管理等)調查,市場規模,價格趨勢,各供應商的市場佔有率,技術的引進趨勢,市場成長的推動因素、阻礙因素等彙整資料。

第1章 摘要整理

第2章 市場定義、調查手法

  • 市場概要
  • 調查手法
  • 市場定義

第3章 趨勢與預測

  • 中國市場的調查指標
  • 收益率的明細:各應用領域
  • 主要趨勢
  • 收益預測、議論
  • 市場概況
    • 各應用領域
    • 各水平、垂直產業

第4章 市場佔有率和競爭分析

  • 廠商市場佔有率
  • 廠商市場佔有率:各應用領域
  • 競爭分析的亮點
  • 免責聲明

第5章 附錄

目錄
Product Code: 4J47-76

Local Competition was Strong Across Different Application Segments

The Chinese contact center applications market size is estimated to grow from $106.7 million in 2015 to $135.3 million by 2022, at a Compound Annual Growth Rate (CAGR) of 3.4%. The research service covers the contact center applications market in China based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Table of Contents

1. EXECUTIVE SUMMARY

  • Executive Summary
  • Executive Summary-Market Engineering Measurements

2. MARKET DEFINITIONS AND RESEARCH METHODOLOGY

  • Market Overview
  • Research Methodology
  • Market Overview-Definitions
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)

3. FORECASTS AND TRENDS

  • China Market-Market Engineering Measurements
  • China Market-Percent Revenue Breakdown by Application
  • China Market Overview-Key Trends
  • China Market Overview-Key Trends (continued)
  • China Market Overview-Key Trends (continued)
  • China Market-Revenue Forecast
  • China Market-Revenue Forecast Discussion
  • China Market Highlights by Application
  • China Market Highlights by Application Discussion
  • China Market Highlights by Horizontal and Vertical
  • China Market Highlights by Horizontal and Vertical (continued)
  • China Market Highlights by Horizontal and Vertical (continued)

4. MARKET SHARE AND COMPETITIVE ANALYSIS

  • China Market-Vendor Market Share
  • China Market-Vendor Market Share by Application
  • China Market-Vendor Market Share by Application (continued)
  • China Market-Vendor Market Share by Application (continued)
  • China Market-Competitive Highlights
  • China Market-Competitive Highlights (continued)
  • Legal Disclaimer

5. APPENDIX

  • Market Engineering Methodology
  • Other Participants in China
  • Partial List of Companies Interviewed
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