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市場調查報告書

北美的託管IP電話、UCaaS市場分析

North American Hosted IP Telephony and UCaaS Market

出版商 Frost & Sullivan 商品編碼 384210
出版日期 內容資訊 英文 148 Pages
商品交期: 最快1-2個工作天內
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北美的託管IP電話、UCaaS市場分析 North American Hosted IP Telephony and UCaaS Market
出版日期: 2016年11月03日 內容資訊: 英文 148 Pages
簡介

本報告提供北美的託管IP電話、UCaaS市場相關調查分析,市場概要,推動因素、阻礙因素,預測與趨勢,需求分析,市場佔有率和競爭分析等系統性資訊。

第1章 摘要整理

第2章 市場概要

  • 市場定義、手法概要
  • 調查內容
  • 市場通路
  • SWOT分析
  • 市場概要等

第3章 推動因素、阻礙因素:綜合市場

  • 推動市場要素
  • IT的主要課題:各地區
  • IT投資的主要推動因素
  • 用戶間的雲端基礎解決方案的價值
  • 雲端基礎解決方案的滿意度
  • 阻礙市場要素
  • 對雲端基礎解決方案的引進的障礙

第4章 預測與趨勢:綜合市場

  • 預測的前提條件
  • 綜合市場:安裝用戶與收益預測
  • 安裝用戶和收益預測的考察
  • 綜合市場:價格趨勢與預測
  • 價格趨勢與預測的同意牌兒
  • 代表性提供服務等

第5章 需求分析:綜合市場

  • 需求分析
  • 雲端的轉變應用的計劃
  • 需求分析的考察
  • 需求分析:軟體、行動客戶

第6章 視覺的方案

  • 從宏到微
  • 託管IP電話、UCaaS市場情況
  • 託管IP電話、UCaaS市場主要預測

第7章 市場佔有率和競爭分析:綜合市場

  • 競爭分析:市場佔有率
  • 競爭環境
  • 主要的競爭企業
  • 競爭要素與評估
  • 雲端供應商的選擇標準等

第8章 成長機會及值得注意的企業

  • UCaaS產業生態系統的轉換
  • 成長機會
  • 免責聲明

第9章 附錄

目錄
Product Code: K0DC-64

Cloud Communications Solutions Evolve to Align with an API Economy

The North American hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is approaching mass adoption in the small and medium-size business (SMB) segment and experiencing accelerated growth in the mid-market and large-enterprise segments. Businesses are undergoing profound transformation as they adopt advanced information technologies (IT) and innovative communications solutions to improve worker productivity, business agility and overall competitive positioning. To address new market challenges, businesses must embrace new technology consumption models and engage with trusted technology providers. This creates considerable opportunities for service providers and vendors to diversify their portfolio, generate new revenues, differentiate from the competition and sustain profitable growth in the future.

Key Questions this Study will Answer

  • What is the market potential for hosted IP telephony and UCaaS in terms of users and revenue?
  • What factors are driving and restraining market growth?
  • How are technologies and business models evolving and what are the implications for vendors, service providers, and end customers?
  • What features and capabilities are customers looking for in hosted IP communications solutions and what are some of the key purchasing factors?
  • Who are the key market participants and how are they positioned for growth and success?
  • Where are the main growth opportunities and how can providers capitalize on them to improve their market positioning?

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Key Findings
  • 2. Key Findings (continued)
  • 3. Key Findings (continued)
  • 4. Measurements
  • 5. Measurements (continued)
  • 6. Executive Summary-CEO's Perspective

2. MARKET OVERVIEW

  • 1. Market Definitions and Methodology Overview
  • 2. Market Definitions and Methodology Overview (continued)
  • 3. Market Definitions and Methodology Overview (continued)
  • 4. Market Definitions and Methodology Overview (continued)
  • 5. Market Definitions and Methodology Overview (continued)
  • 6. Market Definitions and Methodology Overview (continued)
  • 7. Market Definitions and Methodology Overview (continued)
  • 8. Key Questions this Study will Answer
  • 9. Market Distribution Channels
  • 10. Market Distribution Channels-Selected Participants
  • 11. Market Distribution Channels Discussion
  • 12. Channel SWOT
  • 13. Channel SWOT (continued)
  • 14. Market Readiness
  • 15. Market Overview-Hosted IP Telephony and UCaaS Ecosystem
  • 16. Market Overview-Segmentation by Country
  • 17. Market Overview-Segmentation by Customer Size
  • 18. Market Overview-Segmentation by Type of Access

3. DRIVERS AND RESTRAINTS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • 1. Market Drivers
  • 2. Top Challenges for IT by Region
  • 3. Top Drivers for IT Investment
  • 4. Value of Cloud-Based Solutions Among Users
  • 5. Satisfaction with Cloud-Based Solutions
  • 6. Market Restraints
  • 7. Barriers to Adoption of Cloud-Based Solutions

4. FORECASTS AND TRENDS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • 1. Forecast Assumptions
  • 2. Forecast Assumptions (continued)
  • 3. Total Hosted IP Telephony and UCaaS Market-Installed Users and Revenue Forecast
  • 4. Installed Users and Revenue Forecast Discussion
  • 5. Installed Users and Revenue Forecast Discussion (continued)
  • 6. Total Hosted IP Telephony and UCaaS Market-Pricing Trends and Forecast
  • 7. Pricing Trends and Forecast Discussion
  • 8. Pricing Trends and Forecast Discussion (continued)
  • 9. Pricing Trends and Forecast Discussion (continued)
  • 10. Pricing Trends and Forecast Discussion (continued)
  • 11. Typical Hosted IP Telephony and UCaaS Offerings
  • 12. Percent Installed Users Forecast by Country
  • 13. Percent Installed Users Forecast Discussion by Country

5. DEMAND ANALYSIS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • 1. Demand Analysis
  • 2. Plans for Moving Applications to the Cloud
  • 3. Demand Analysis Discussion
  • 4. Demand Analysis Discussion (continued)
  • 5. Demand Analysis Discussion (continued)
  • 6. Demand Analysis Discussion (continued)
  • 7. Demand Analysis-Soft and Mobile Clients

6. VISIONING SCENARIOS

  • 1. Macro to Micro Visioning
  • 2. Visioning Scenarios for the Hosted IP Telephony and UCaaS Market
  • 3. Top Predictions for the Hosted IP Telephony and UCaaS Market

7. MARKET SHARE AND COMPETITIVE ANALYSIS-TOTAL HOSTED IP TELEPHONY AND UCAAS MARKET

  • 1. Competitive Analysis-Market Share
  • 2. Competitive Analysis-Market Share (continued)
  • 3. Competitive Environment
  • 4. Competitive Environment (continued)
  • 5. Top Competitors
  • 6. Top Competitors (continued)
  • 7. Top Competitors (continued)
  • 8. Top Competitors (continued)
  • 9. Top Competitors (continued)
  • 10. Top Competitors (continued)
  • 11. Top Competitors (continued)
  • 12. Top Competitors (continued)
  • 13. Top Competitors (continued)
  • 14. Top Competitors (continued)
  • 15. Top Competitors (continued)
  • 16. Top Competitors (continued)
  • 17. Top Competitors (continued)
  • 18. Top Competitors (continued)
  • 19. Top Competitors (continued)
  • 20. Top Competitors (continued)
  • 21. Top Competitors (continued)
  • 22. Top Competitors (continued)
  • 23. Top Competitors (continued)
  • 24. Top Competitors (continued)
  • 25. Top Competitors (continued)
  • 26. Top Competitors (continued)
  • 27. Top Competitors (continued)
  • 28. Top Competitors (continued)
  • 29. Top Competitors (continued)
  • 30. Top Competitors (continued)
  • 31. Top Competitors (continued)
  • 32. Top Competitors (continued)
  • 33. Top Competitors (continued)
  • 34. Top Competitors (continued)
  • 35. Top Competitors (continued)
  • 36. Top Competitors (continued)
  • 37. Top Competitors (continued)
  • 38. Top Competitors (continued)
  • 39. Top Competitors (continued)
  • 40. Top Competitors (continued)
  • 41. Top Competitors (continued)
  • 42. Top Competitors (continued)
  • 43. Top Competitors (continued)
  • 44. Top Competitors (continued)
  • 45. Top Competitors (continued)
  • 46. Top Competitors (continued)
  • 47. Top Competitors (continued)
  • 48. Top Competitors (continued)
  • 49. Top Competitors (continued)
  • 50. Top Competitors (continued)
  • 51. Competitive Factors and Assessment
  • 52. What Do Providers Bring to the Game?
  • 53. Competitive Factors and Assessment
  • 54. Criteria for Selecting a Cloud Provider

8. GROWTH OPPORTUNITIES AND COMPANIES TO ACTION

  • 1. Transformation in the UCaaS Industry Ecosystem-2016
  • 2. Growth Opportunity 1-Cloud Contact Center
  • 3. Growth Opportunity 2-Mobile-first Strategy
  • 4. Growth Opportunity 3-Advanced Collaboration
  • 5. Growth Opportunity 4-Open APIs and cPaaS
  • 6. Growth Opportunity 5-Mid-Market and Large Enterprise
  • 7. Growth Opportunity 6-Channel Development
  • 8. Growth Opportunity 7-International Expansion
  • 9. Growth Opportunity 8-Analytics Tools
  • 10. Growth Opportunity 9-Customer Portal
  • 11. Growth Opportunity 10-Tailored Packaging & Pricing
  • 12. Growth Opportunity 11-Improved Customer Retention
  • 13. Growth Opportunity 12-Hybrid Architectures
  • 14. Growth Opportunity 13-Adjacencies/Up-sell/Cross-sell
  • 15. Growth Opportunity 14-Digital Customer Engagement
  • 16. Growth Opportunity 15-Vertical Strategies
  • 17. Growth Opportunity 16-Freemium Offers and Free Trials
  • 18. Legal Disclaimer

9. APPENDIX

  • 1. Methodology
  • 2. Measurements
  • 3. Measurements (continued)
  • 4. Measurements (continued)
  • 5. Additional Sources of Information on Hosted IP Telephony and UCaaS
  • 6. List of Other Service Providers
  • 7. Partial List of Companies Interviewed
  • 8. Table of Acronyms Used
  • 9. List of Exhibits
  • 10. List of Exhibits (continued)
  • 11. List of Exhibits (continued)

List of Exhibits

  • Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Distribution Channel Analysis: Selected Participants, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Channel SWOT Analysis, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Porter's Five Forces, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Country, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Customer Size, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users by Type of Access, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Key Market Drivers, North America, 2016-2022
  • Total Hosted IP Telephony and UCaaS Market: Top IT Challenges by Region, Global, 2016 to 2018
  • Total Hosted IP Telephony and UCaaS Market: Top Drivers for IT Investment, North America, 2016 to 2018
  • Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Value of Cloud-Based Solutions Among Users, Global, 2015
  • Total Hosted IP Telephony and UCaaS Market: Key Market Restraints, North America, 2016-2022
  • Total Hosted IP Telephony and UCaaS Market: Barriers to Adoption of Cloud-based Solutions, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Installed Users and Revenue Forecast, North America, 2014-2022
  • Total Hosted IP Telephony and UCaaS Market: Average Revenue per User per Month (Without Access), North America, 2014-2022
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Forecast by Country, North America, 2015 and 2022
  • Total Hosted IP Telephony and UCaaS Market: Penetration Analysis, North America, 2014-2022
  • Total Hosted IP Telephony and UCaaS Market: Plans for Moving Applications to the Cloud, North America, 2015 to 2018
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Desktop Soft Clients, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users with Mobile Soft Clients, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Revenue Breakdown (Without Access), North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Percent Installed Users Breakdown, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Competitive Structure, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: SWOT Analysis, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Competitor Success Factors, North America, 2015
  • Total Hosted IP Telephony and UCaaS Market: Top Criteria for Selecting a Cloud Provider, North America, 2015 to 2018
  • Total Hosted IP Telephony and UCaaS Market: Disruptive Forces, North America, 2016
  • Total Hosted IP Telephony and UCaaS Market: Market Engineering Measurements, North America, 2015
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