歐洲、中東、非洲的整合訊息與整合通訊市場 是由出版商Frost & Sullivan在2006年03月所出版的。
這份英文市場調查報告書包含67 pages 價格從美金6000起跳。
橫跨複數網路的IP使用之標準化，促進了企業環境與個人之整合通訊的發展。
專門在高科技領域裡從事諮詢及市場調查的美國市調公司 Frost & Sullivan （總公司：德州），詳盡地調查與分析歐洲、中東、非洲的整合訊息／整合通訊市場，並歸結未來市場預測結果，出版綜合報告書 "EMEA Unified Messaging and Communication Markets" 。
此報告書在下面的內容裡，主要針對市場動向、需求及價格的分析、競爭狀況等，進行一連串地探討。
第1章 市場概要
第2章 市場工學指標分析
- 定義
- 市場概要
- 調查目的
- 調查方法論
- 整合通訊的定義
- 整合訊息的定義
- 訊息的存取與介面
- 訊息的存取技術
- 市場現況
- 整合通訊的個案
- 市場課題
- 市場活性因素
- 消費者的生產性
- 企業使用VoIP技術的增加
- 主管及業務擔當的機動向擴大
- 無線用戶的使用增加
- 企業間的委外
- 市場抑制因素
- 從私有語音訊息系統的轉換問題
- 現有電子郵件伺服器與FAX及語音的整合
- 極少的成功例
- 高管理費與請款的問題
- 管理控制的欠缺
- 市場動向
- 技術動向
- 市場工學指標分析
- 需求與價格的分析
- 競爭狀況的分析
- 主要廠商的檔案
- 結論
Abstract
Market Overview
Increased Need for Convergence and Dropping Bandwidth Prices Drive Growth of Unified Communication Solutions
The standardization of the use of Internet Protocol (IP) for communication
across varied networks has aided the deployment of unified communication (UC)
in enterprises as well as carrier ecosystems. The quest for convergence in
this space has shifted the focus from silo-based architecture to a unified
domain. "As a result of this paradigm shift, UC and its smaller version,
unified messaging (UM) helps stakeholders achieve an 'application cloud',
"notes the analyst of this study. "In the carrier space, UM and UC echo the
industry's efforts to re-discover a new 'killer application' that can cater to
bandwidth demand and justify carriers' heavy investments in networks since the
3G era."
In recent years, applications such as UM and UC have become increasingly
important due to the combined effect of increased capacity and falling
bandwidth prices. These trends have led to the increased commoditisation of
products as shown in the unified communications framework. One of the main
drivers for UM and UC, according to end users, is the increasing use of fixed
voice mail, e-mail and mobile communications. The proliferation of messages
from these disparate sources and the challenge of preventing message overload
have created a demand for applications that enable consumers and enterprises
to manage their messages more effectively.
The Manifold Benefits of IP Generate Demand for UC
Apart from end users' belief that unified communications create increased
productivity, improved relationships with customers and the ability to
prioritise all messages, from an operator's point of view, UM and UC
applications represent potential value-added services that they can offer to
end users. Market participants, particularly mobile operators, see unified
communications as a vital way of differentiating their services and preventing
customer churn. However, the major influence driving UM and UC awareness is
the momentum towards converged IP-based voice and data networks.
"Fixed and mobile operators, equipment vendors as well as enterprises have
reached a consensus that the long term platform for voice and data
communication is IP," explains the analyst. "This shift allows carriers to
offer UM and UC services aided by the momentum towards IP in mobile networks
that reinforces this trend." Hence, many service providers from both the fixed
and mobile domains have started using IP for IP multi-media subsystems (IMS),
wherein the core is IP.
Table of Contents
- 1. Market Overview
- 2. Market Engineering Research for the EMEA Unified Messaging and
Communication Markets
- 1. Market Engineering Research
- 1. Definition
- 2. Market Overview
- 3. Scope of Study
- 4. Research Methodology
- 5. Defining Unified Communications
- 6. Defining Unified Messaging
- 7. Message Access Interfaces
- 8. Message Access Technologies
- 9. State of the market
- 10. The Case for Unified Communications
- 11. Market Challenges for the EMEA Unified Messaging and Communication
Markets
- 12. Market Drivers for the EMEA Unified Messaging and Communication
Markets
- a. End-user Productivity Gains
- b. Increasing Adoption of VoIP Technologies by Enterprises
- c. Increasing Mobility of Executives and Sales Personnel
- d. Increased Usage by Wireless Customers
- e. Outsourcing Among Enterprises
- 13. Market Restraints for the EMEA Unified Messaging and Communication
Markets
- a. Large Installed Base of Proprietary Voice Messaging Systems
Creates Migration Problems
- b. Existing E-mail Servers Represent Integration Difficulties for
Fax and Voice Mail
- c. Lack of a Proven Business Case
- d. High Maintenance Costs and Billing Issues
- e. Lack of Management Control
- 14. Market trends
- 15. Technology Trends
- 16. Market Engineering Measurements
- 17. Demand and Pricing Analysis
- 18. Pricing Trends
- 19. Competitive Landscape and Analysis
- 20. Key Vendor Profiles in the EMEA Market
- 21. Conclusion
