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市場調查報告書

企業內地的UCC的活用狀況:企業採納數位轉換的方法

The State of Communications and Collaboration in the Enterprise - How Companies are Embracing Digital Transformation

出版商 Frost & Sullivan 商品編碼 370755
出版日期 內容資訊 英文 60 pages
商品交期: 最快1-2個工作天內
價格
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企業內地的UCC的活用狀況:企業採納數位轉換的方法 The State of Communications and Collaboration in the Enterprise - How Companies are Embracing Digital Transformation
出版日期: 2016年08月26日 內容資訊: 英文 60 pages
簡介

本報告提供全球 (美國、其他)的各種企業的整合通訊&合作功能 (以下UCC)的活用狀況相關分析,IT部門的決策者對UCC下的評估,估計的使用法 (公司外部/公司內部) 其優點,對IT、UCC部門的預算、人員分配情形,今後的技術進步、市場成長可能性等的相關調查。

分析目的、手法

摘要整理

通訊工具的現在、未來的使用情形

  • 現在、未來的通訊工具的使用情形
  • UC技術引進展開
  • 企業內地的UC技術的利用頻率

UCC工具的很好地被知道的優點,與引進的障礙

  • 對企業來說的UCC技術的重要性
  • UCC技術的很好地被知道的優點
  • 現在、未來的通訊基礎設施
  • 不使用特定的UC解決方案的理由
  • UCC的投資報酬率 (ROI)的測量
  • 視訊會議的市場規模的測量
  • Web會議的市場規模的測量
  • UC客戶的市場規模的測量

社群媒體的利用案例方案

  • 企業如何活用消費者取向社群媒體
  • 消費者取向的社群媒體的引進
  • 在收益擴大時的社群媒體的效率性
  • 社群媒體的著名的優點
  • 企業內地的社群媒體的利用
  • 企業內地的社群媒體的引進
  • 在生產率提高時的社群媒體的價值
  • 企業內社群媒體的優點

IT的消費化

  • 企業提供設備的個人利用
  • 企業提供設備的業務利用

可利用的IT預算

  • IT預算預測 (2016年)
  • 對IT部門的預算分配情形 (2016∼2017年)
  • 對UCC的預算分配的優先級 (2016∼2017年)

IT的員工的影響

  • 員工種類與分佈情形
  • 員工的特徵:變化預測

調查樣品簡介

關於Frost&Sullivan

目錄
Product Code: 9ABD-00-1B-00-00

An End User Perspective

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the workplace, and most importantly, plans for IT budgets. Technologies covered include smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet protocol (IP) telephony, company and consumer social media, unified communications clients, and business grade and consumer softphones.

Excerpts from the study:

  • Smart phones are the most common UCC endpoints in use today; web conferencing is the most common UCC tool. In three years, tablets could very well be the leading technology to be deployed in the enterprise.
  • Instant messaging (IM) is by far the UCC technology given to the largest number of employees, followed by conferencing, and consumer social media. Smart phones and headsets are most likely to be deployed based on job roles.
  • Smart phones, instant messaging, headsets, and web and audio conferencing are deemed most important among UCC tools. Very few companies rate any UCC technology as “not important.”

Table of Contents

1. THE STATE OF COMMUNICATIONS AND COLLABORATION IN THE ENTERPRISE-HOW COMPANIES ARE EMBRACING DIGITAL TRANSFORMATION

Research Objectives and Methodology

  • Research Objectives
  • Methodology

Executive Summary

  • Executive Summary
  • Executive Summary (continued)
  • Executive Summary (continued)

Current and Future Use of Communications Tools

  • Current and Future Usage of Communications Tools
  • Pervasiveness of UC Technology Deployment
  • Frequency of UC Technology Use Within the Organization

Perceived Ucc Tools Benefits and Adoption Barriers

  • Importance of UCC Technology to the Organization
  • Perceived Benefits of UCC Technology
  • Perceived Benefits of UCC Technology (continued)
  • Communications Infrastructure, Current and Future
  • Reasons for Not Using Certain UC Solutions
  • Reasons for Not Using Certain UC Solutions (continued)
  • Measuring the Return on Investment UCC
  • Measuring the Value of Video Conferencing
  • Measuring the Value of Web Conferencing
  • Measuring the Value of UC Clients

Use Case Scenarios for Social Media

  • How Companies Use Consumer Social Media
  • Implementation of Customer-Facing Social Media
  • Effectiveness of Social Media in Increasing Revenues
  • Perceived Benefits of Social Media
  • Use of Social Media Inside the Organization
  • Deployment of Social Media within the Organization
  • Value of Social Media for Improving Productivity
  • Benefits of Social Media within the Organization

Consumerization of It

  • Personal Use of Company-Issued Devices
  • Business Use of Company-Issued Devices
  • Personal Use of Company-Issued Devices

Available it Budgets

  • Expected Budgets for IT in 2016
  • Top IT Budget Allocations for 2016 and 2017
  • Top UCC Budget Priorities in 2016 and 2017

Impact of the Workforce on It

  • Distribution of Worker Types
  • Expected Change in the Nature of the Workforce

Survey Sample Profile

  • Decision-Making Role within the Organization
  • Company Revenues
  • Industry Sectors
  • Respondent Companies' Geographic Reach
  • Respondent's IT Experience
  • Respondent's Role in the Organization
  • Legal Disclaimer

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition: Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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