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市場調查報告書

全球客服中心:Buyers指南

2016 Global Contact Center Systems Buyers Guide

出版商 Frost & Sullivan 商品編碼 368293
出版日期 內容資訊 英文 130 Pages
商品交期: 最快1-2個工作天內
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全球客服中心:Buyers指南 2016 Global Contact Center Systems Buyers Guide
出版日期: 2016年06月20日 內容資訊: 英文 130 Pages
簡介

本報告提供客服中心的供應商企業組織與其能力相關的基本評估,市場趨勢,加上供應商的詳細介紹等系統性資訊。

摘要整理

簡介

調查概要

  • 簡稱清單

市場趨勢

  • 雲端轉移
  • 全球重要
  • 多通路開始成熟
  • 全方位流通管道開始普及
  • 客戶經驗全方位流通管道的中心
  • 數位轉換的途中
  • 主要的考慮事項

企業簡介

  • Alcatel-Lucent Enterprise (ALE)
  • Altitude Software
  • Aspect Software
  • Avaya
  • Calabrio
  • CallMiner
  • Cisco
  • Enghouse Interactive
  • Genesys
  • Huawei
  • Interactive Intelligence
  • InVision Software
  • Mitel
  • Nexidia
  • NICE
  • Noble Systems
  • SAP
  • Teleopti
  • Unify
  • Verint Systems
  • ZOOM International

值得注意的企業

結論

免責聲明

關於Frost&Sullivan

目錄
Product Code: K0FA-01-00-00-00

Choosing a Vendor for Omnichannel Transformation

The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of contact center system providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers.

Table of Contents

  • Executive Summary-The Competitive Landscape at a Glance
  • Introduction
  • The Study
    • List of Abbreviations
  • Market Trends
    • Move to the Cloud
    • Global is Important
    • Multichannel is Mature
    • Omnichannel is Here to Stay
    • Customer Experience is the Center of the Omnichannel Universe
    • Digital Transformation is on Its Way
    • Key Considerations
  • Company Profiles
    • Alcatel-Lucent Enterprise (ALE)
    • Altitude Software
    • Aspect Software
    • Avaya
    • Calabrio
    • CallMiner
    • Cisco
    • Enghouse Interactive
    • Genesys
    • Huawei
    • Interactive Intelligence
    • InVision Software
    • Mitel
    • Nexidia
    • NICE
    • Noble Systems
    • SAP
    • Teleopti
    • Unify
    • Verint Systems
    • ZOOM International
  • Companies to Watch
  • Conclusions
  • Legal Disclaimer
  • The Frost & Sullivan Story
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