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市場調查報告書

自動化、自助服務的南美市場的趨勢

Automation and Self Service Market Trends in Latin America

出版商 Frost & Sullivan 商品編碼 367422
出版日期 內容資訊 英文 40 Pages
商品交期: 最快1-2個工作天內
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自動化、自助服務的南美市場的趨勢 Automation and Self Service Market Trends in Latin America
出版日期: 2016年08月12日 內容資訊: 英文 40 Pages
簡介

本報告提供南美的客服中心市場上自動化、自助服務工具的引進相關目前倡議相關資料,幾個成功案例分析,市場推動成長因素、抑制因素,趨勢,及成長機會等分析,為您概述為以下內容。

第1章 南美的自動化、自助服務市場趨勢

  • 摘要整理
  • 市場概要、定義
    • 定義
    • 簡介
    • 簡介:自助服務的客戶經驗
    • 簡介:流程自動化
  • 促進要素、抑制因素
    • 市場成長的促進要素
    • 促進要素的說明
    • 市場阻礙成長要素
    • 抑制因素的說明
  • 市場趨勢、預測
    • 南美市場趨勢
    • 機器人工學:業者用,更自然的人機互動工具的NLP (自然語言處理)
    • 促進NLP應用的主要創新的新興企業
  • 主要企業案例
    • It's now (巴西)
    • BotMaker (阿根廷)
    • BotMaker & El Noble (阿根廷)
    • Verint Robotic Process Automation (美國)
    • Verint RPA & Process Assistant (美國)
  • 總論
    • 成長機會
    • 要點
    • 免責聲明
  • Frost & Sullivan
目錄
Product Code: 9AC4-00-0A-00-00

The Race to Cut Costs Without Sacrificing Service Quality

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.

Table of Contents

1. AUTOMATION AND SELF SERVICE MARKET TRENDS IN LATIN AMERICA

Executive Summary

  • Key Findings

Market Overview and Definitions

  • Definitions
  • Definitions (continued)
  • Introduction
  • Introduction-Self-service Customer Experience
  • Introduction-Self-service Customer Experience (continued)
  • Introduction-Process Automation
  • Introduction-Process Automation (continued)

Drivers and Restraints

  • Market Drivers
  • Drivers Explained
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Market Restraints
  • Restraints Explained
  • Restraints Explained (continued)

Market Trends and Analysis

  • Latin American Market Trends
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • Latin American Market Trends (continued)
  • ROBOTICS-NLP as a Tool in More Natural Human-Machine Interaction for Operators
  • Start-ups Driving Key Innovations for NLP Applications

Selected Business Cases

  • Business Case-It's now (Brazil)
  • Business Case-BotMaker (Argentina)
  • Business Case-BotMaker & El Noble (Argentina)
  • Business Case-Verint Robotic Process Automation™ (US)
  • Business Cases-Verint RPA & Process Assistant (US)

The Last Word

  • Growth Opportunities
  • Key Takeaways
  • Legal Disclaimer

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition: Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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