Automation and Self Service Market Trends in Latin America
|出版商||Frost & Sullivan||商品編碼||367422|
|出版日期||內容資訊||英文 40 Pages
|自動化、自助服務的南美市場的趨勢 Automation and Self Service Market Trends in Latin America|
|出版日期: 2016年08月12日||內容資訊: 英文 40 Pages||
The Race to Cut Costs Without Sacrificing Service Quality
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.