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市場調查報告書

非洲的商務流程委外 (PBO) 市場上的新機會

Emerging Opportunities in African BPO Markets

出版商 Frost & Sullivan 商品編碼 366109
出版日期 內容資訊 英文 64 Pages
商品交期: 最快1-2個工作天內
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非洲的商務流程委外 (PBO) 市場上的新機會 Emerging Opportunities in African BPO Markets
出版日期: 2016年07月27日 內容資訊: 英文 64 Pages
簡介

非洲的商務流程委外 (PBO) 市場上預期今後,透過革新使市場成長率成長。

本報告提供非洲各國的商務流程委外 (以下PBO) 相關分析,非洲整體市場及主要國家市場 (共5個國家) 相關資料,市場結構和現狀,供需平衡,主要企業的成長策略,各國政府的法規、支援體制,主要企業的進入情形與成果,與客戶的互動的流通管道,今後的技術開發、市場成長預測等調查評估。

第1章 摘要整理

第2章 BPO服務市場:概況

  • 分析範圍
  • 市場定義

第3章 非洲各國的BPO服務市場分析

  • 全球GPO市場熱點和新市場地區
  • BPO的趨勢:已開發國家的BPO市場與非洲
  • 企業發展的容易化
  • 外包、價值鏈的規模擴大
  • 非洲各國的服務行業部門中BPO服務的引進
  • BPO服務的市場發展策略
  • 各產業上BPO服務的有效利用方法
  • 專用型/外包型客服中心的有效利用
  • 跟客戶的接觸流通管道的活用狀況
  • BPO的整備度指標

第4章 埃及

  • 市場概況
  • 主要的推動市場要素
  • 主要的阻礙市場要素
  • 需求與供給分析
  • ITIDA (IT產業開發局)的作用,與對BPO市場的影響力

第5章 肯亞

第6章 模里西斯

第7章 摩洛哥

第8章 奈及利亞

第9章 非洲的BPO市場成長趨勢

  • 非洲各國的BPO的成長趨勢

第10章 分析結果

第11章 結論

第12章 關於Frost&Sullivan

目錄
Product Code: MC27-01-00-00-00

Innovation Boosts Growth in Key African Countries

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trends. It also provides a supply and demand analysis and market composition by local and international BPO providers. Other aspects are utilisation of BPO services in key industry verticals, key companies utilising the services, a breakdown of customer interaction channels, strategic insights on the role of innovation in market growth, and a brief look into the BPO market's future.

Table of Contents

1. EXECUTIVE SUMMARY

  • Key Findings
  • Key Findings (continued)

2. BPO SERVICES MARKET-OVERVIEW

  • Research Scope
  • Market Definitions
  • Market Definitions (continued)
  • Market Definitions (continued)

3. ANALYSIS OF THE BPO SERVICES MARKET IN AFRICA

  • Key Global BPO Hot Spots and Emerging Geographies
  • BPO Trends-Developed BPO Markets Versus Africa
  • Ease of Doing Business
  • Scaling up the Outsourcing Value Chain
  • BPO Services Adoption by Service Segment in Africa
  • Market Development Stages of BPO Services
  • BPO Services Utilization Across Industry Verticals
  • Captive Versus Outsourced Contact Centre Utilisation
  • Customer Interaction Channel Usage
  • BPO Readiness Index

4. EGYPT

  • Market Highlights
  • Key Market Drivers
  • Key Market Restraints
  • Supply and Demand Analysis
  • Supply and Demand Analysis-Discussion
  • Role of ITIDA and its Impact on the BPO Market

5. KENYA

  • Market Highlights
  • Key Market Drivers
  • Key Market Restraints
  • Supply and Demand Analysis
  • Supply and Demand Analysis-Discussion
  • Regulatory Environment and Impact on the Economy

6. MAURITIUS

  • Market Highlights
  • Key Market Drivers
  • Key Market Restraints
  • Supply and Demand Analysis
  • Supply and Demand Analysis-Discussion
  • Regulatory Environment and Impact on the Economy

7. MOROCCO

  • Market Highlights
  • Key Market Drivers
  • Key Market Restraints
  • Supply and Demand Analysis
  • Supply and Demand Analysis-Discussion

8. NIGERIA

  • Market Highlights
  • Market Highlights (continued)
  • Key Market Drivers
  • Key Market Restraints
  • Supply and Demand Analysis
  • Supply and Demand Analysis-Discussion
  • Regulatory Environment and Impact on the Economy

9. BPO GROWTH TRENDS IN AFRICA

  • BPO Growth Trends in Africa

10. CONCLUSIONS

  • Conclusions
  • Conclusions (continued)

11. THE LAST WORD

  • The Last Word-4 Big Predictions
  • Legal Disclaimer

12. THE FROST & SULLIVAN STORY

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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