Cover Image
市場調查報告書

會話型AI (人工智能):為了客戶參與的會話機器人登場的時代

Conversational A.I.: It's A Bot Time for a New Conversation on Customer Engagement

出版商 Frost & Sullivan 商品編碼 356998
出版日期 內容資訊 英文 12 Pages
商品交期: 最快1-2個工作天內
價格
Back to Top
會話型AI (人工智能):為了客戶參與的會話機器人登場的時代 Conversational A.I.: It's A Bot Time for a New Conversation on Customer Engagement
出版日期: 2016年04月22日 內容資訊: 英文 12 Pages
簡介

本報告提供使用人工智能 (以下AI) 的客戶應答技術、市場相關分析,AI技術的內容和期待的效果,目前市場競爭情形,今後應克服的課題,AI技術的改良、普及、有效利用預測,今後應解決的課題,今後的市場機會、收益擴大方法等相關調查與考察。

目錄

  • 簡介
  • 支援體制的演進:簡史
  • IVA (互動虛擬助手) 的成本控制效果,和消費者的要求應對
  • Microsoft和Facebook,進入圍繞Chatbots的競爭
  • IVA:使用可個別調整的內容,透過所有流通管道抓住客戶
  • 下一代型IT索提供的會話型AI:客戶、員工的維持
  • 案例研究 (概要):下個活用的IT解決方案
  • 分析師Advocate:服務選擇、隱私相關課題
  • Stratecast:結論
  • 關於Stratecast
  • 關於Frost&Sullivan
目錄
Product Code: D564-00-EA-00-00

The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other technologies, to serve and effectively engage with their customers.

Table of Contents

1. CONVERSATIONAL A.I.: IT'S A BOT TIME FOR A NEW CONVERSATION ON CUSTOMER ENGAGEMENT

SPIE 2016 #15 - April 22/2016

  • Introduction
  • A Quick History of the Evolution of Support
  • IVAs Save Money-and Give Customers What They Want in the Bargain
  • Microsoft and Facebook Enter the Fray with Chatbots
  • IVAs Engage Customers across Channels with Personalized Content
  • Next IT Offers Conversational A.I., Supporting Customers and Employees
  • Case Study Snapshots: Next IT Solutions in Action
  • Analyst's Advocate: Issues around Choice and Privacy
  • Stratecast - The Last Word
  • About Stratecast
  • About Frost & Sullivan
Back to Top