Analysis of the Hosted and Cloud Contact Center Market in Latin America
|出版商||Frost & Sullivan||商品編碼||355144|
|出版日期||內容資訊||英文 74 Pages
|南美的託管/雲端客服中心市場分析 Analysis of the Hosted and Cloud Contact Center Market in Latin America|
|出版日期: 2016年03月16日||內容資訊: 英文 74 Pages||
In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model
This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimization (APO) applications (including analytics, quality monitoring and workforce management). The study also provides product and region market shares for the total market, as well as representative vendor and service provider profiles and recommendations for both end users and service providers.