Cover Image
市場調查報告書

南美的託管/雲端客服中心市場分析

Analysis of the Hosted and Cloud Contact Center Market in Latin America

出版商 Frost & Sullivan 商品編碼 355144
出版日期 內容資訊 英文 74 Pages
商品交期: 最快1-2個工作天內
價格
Back to Top
南美的託管/雲端客服中心市場分析 Analysis of the Hosted and Cloud Contact Center Market in Latin America
出版日期: 2016年03月16日 內容資訊: 英文 74 Pages
簡介

本報告提供南美的託管/雲端客服中心服務的市場規模、預測、趨勢相關調查分析,公共雲端服務,專用的託管解決方案之系統性資訊。

第1章 摘要整理

第2章 市場概要與定義

  • 調查範圍
  • 調查手法
  • 地理範圍
  • 調查內容
  • 市場定義
  • 收益定義
  • 主要的市場趨勢
  • 主要的價格趨勢

第3章 外部環境的相關課題:推動因素與阻礙因素 - 綜合市場

  • 推動市場要素
  • 阻礙市場要素

第4章 預測與趨勢 - 綜合市場

  • 預測的前提條件
  • 收益預測
  • 收益明細:各地區
  • 收益預測:各市場區隔等

第5章 市場佔有率和競爭分析

  • 市場佔有率

第6章 主要供應商和服務供應商簡介

  • 主要的解決方案的特徵
  • 供應商/應用供應商簡介
  • 服務供應商和流通管道
  • 流通管道/服務供應商簡介

第7章 彙整

第8章 附錄

目錄
Product Code: K01D-01-00-00-00

In a Complex Economic Scenario, Flexibility and Scalability are Drawing Attention to the Cloud Model

This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimization (APO) applications (including analytics, quality monitoring and workforce management). The study also provides product and region market shares for the total market, as well as representative vendor and service provider profiles and recommendations for both end users and service providers.

Table of Contents

1. EXECUTIVE SUMMARY

Executive Summary

  • Executive Summary
  • Market Engineering Measurements

2. MARKET OVERVIEW AND DEFINITIONS

Market Overview and Definitions

  • Research Scope
  • Research Methodology
  • Market Overview-Geographical Coverage
  • Market Overview-Key Questions This Study Will Answer
  • Market Definitions
  • Market Definitions (continued)
  • Revenue Definitions
  • Key Market Trends
  • Key Market Trends (continued)
  • Key Pricing Trends

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

External Challenges: Drivers and Restraints-Total Hosted and Cloud Contact Center Market

  • Market Drivers
  • Drivers Explained
  • Drivers Explained (continued)
  • Drivers Explained (continued)
  • Market Restraints
  • Restraints Explained
  • Restraints Explained (continued)

4. FORECAST AND TRENDS-TOTAL HOSTED AND CLOUD CONTACT CENTER MARKET

Forecast and Trends-Total Hosted and Cloud Contact Center Market

  • Forecast Assumptions
  • Total Hosted and Cloud Contact Center Market-Revenue Forecast
  • Revenue Forecast Discussion
  • Hosted and Cloud Contact Center Revenue Market vs. Total Contact Center Market Revenue
  • 2015 Revenue Split by Region-Latin America
  • 2015 Revenue by Region Discussion
  • Hosted and Cloud Contact Centre Market-Revenue Forecast by Segment
  • Revenue Forecast by Segment Discussion

5. MARKET SHARE AND COMPETITIVE ANALYSIS

Market Share and Competitive Analysis

  • 2015 Revenue Market Share-Latin America
  • 2015 Revenue Market Share-Latin America (continued)

6. REPRESENTATIVE VENDOR AND SERVICE PROVIDER PROFILES

Representative Vendor and Service Provider Profiles

  • Key Solution Features Available in Latin America- Application Providers/Vendors
  • Vendor/Application Provider Profiles
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Vendor/Application Provider Profiles (continued)
  • Key Solution Features Available in Latin America- Service Provider and Channels
  • Channels/Service Provider Profiles
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)
  • Channels/Service Provider Profiles (continued)

7. THE LAST WORD

The Last Word

  • Recommendations for End Users
  • Recommendations for End Users (continued)
  • The Last Word-Recommendations for Service Providers
  • The Last Word-Predictions
  • Legal Disclaimer

8. APPENDIX

Appendix

  • Market Engineering Methodology
  • Market Engineering Measurements
  • Companies Interviewed
Back to Top