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市場調查報告書

修理廠的技術:平板電腦,行動應用程式及擴增實境 (AR) 造成汽車服務業的變化

Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry

出版商 Frost & Sullivan 商品編碼 353913
出版日期 內容資訊 英文 80 Pages
商品交期: 最快1-2個工作天內
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修理廠的技術:平板電腦,行動應用程式及擴增實境 (AR) 造成汽車服務業的變化 Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry
出版日期: 2016年02月23日 內容資訊: 英文 80 Pages
簡介

本報告提供發展、變化的技術及消費者態度對未來汽車服務帶來的變化相關資料,汽車診斷及服務提供模式焦點調查分析,該趨勢帶給提供產品與服務、流通管道與多樣的客戶群組的影響,OEM、OES、獨立售後市場供應商的競爭基準,及案例研究等彙整資料。

第1章 摘要整理

第2章 調查範圍、目的、背景、手法

第3章 修理廠市場上技術的影響因素

  • 汽車服務市場影響因素
  • 法律的影響:
  • 小型小客車技術趨勢
  • 連網型工具:連網型平台接下來的步驟
  • 電動車:對修理廠營運的主要影響

第4章 修理廠的技術:概要

  • 修理廠技術:區分
  • 診斷檢查裝置的演進
  • 知識為基礎的汽車維修、診斷結構
  • 漸進性
  • 正產生的生態系統:技術、汽車服務
  • 診斷工具、軟體:傳輸模式

第5章 修理廠的技術:市場啟用

  • 修理廠的新興技術
  • 修理廠的技術:主要啟用分析
  • 有效利用服務商店的特徵:動態服務費用
  • 未來的汽車服務模式:遠程服務
  • 診斷的未來:車載資通系統為基礎的即時診斷、其他

第6章 修理廠的技術:展望

  • 未來的修理廠的技術
  • 案例研究:GM的服務策略中技術的利用
  • 汽車服務:行動/特快服務模式
  • 變化的行動:經營模式匯流的案例研究
  • 將修理廠送交消費者:GoTire (行動服務模式) 、其他

第7章 修理廠的技術:商務提案分析

  • 修理廠的技術:診斷產品的製圖
  • 修理廠營運相關遠端診斷的影響
  • 診斷軟體解決方案供應商:經營模式比較
  • 診斷解決方案供應商:經營模式的價值鏈分析
  • 從服務模式轉移到解決方案模式
  • 診斷軟體的平均加入成本
  • 診斷軟體加入收益的預測

第8章 修理廠的技術:競爭力基準

  • 汽車診斷、維修:行動應用程式
  • 售後市場汽車診斷、維修解決方案:平板電腦
  • 汽車診斷軟體
  • 修理廠的技術:OEM活動表(圖表)
  • 目前市場展望:聯網汽車
  • 目前市場展望:服務聚合器(整合業者)

第9章 結論

第10章 附錄

目錄
Product Code: NFA3-01-00-00-00

Remote Diagnostics and Participatory Services to Drive Service Bay Transformation

This research service analyzes how evolving technology and consumer behavior will change the way that vehicles are serviced in the future. With a focus on vehicle diagnostics and service delivery models, this research service explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends. The research also includes a competitive benchmarking for various original equipment manufacturers, original equipment suppliers, and independent aftermarket suppliers, and it provides case studies to support the key findings. The base year is 2015.

Key Questions this Study will Answer

  • What is the garage of tomorrow?
  • What are OEMs doing to redefine the future service bay?
  • How are the aftermarket participants servicing demand for evolution in vehicle service technologies?
  • What are the key trends impacting vehicle service technology?
  • What is the best fit business model in realizing maximum potential from diagnostic tools and software technology?
  • How are tablets, mobile apps, and augmented reality changing the automotive service industy?

Table of Contents

1. EXECUTIVE SUMMARY

  • 1. Emerging Technologies in the Bay
  • 2. Top Trends Expected to Impact Vehicle Service Bay of the Future
  • 3. Technology in the Bay-Evolution Overview
  • 4. Technology in the Bay-Future Service Delivery
  • 5. New Entrants and Disruptive Models in the Service Aftermarket
  • 6. Ecosystem in the Making-Technology and Vehicle Service
  • 7. Key Findings and Future Outlook
  • 8. Technology in the Bay-Garage of Tomorrow

2. RESEARCH SCOPE, OBJECTIVES, BACKGROUND, AND METHODOLOGY

  • 1. Research Scope
  • 2. Research Aims and Objectives
  • 3. Key Questions this Study will Answer
  • 4. Research Background
  • 5. Research Methodology

3. TECHNOLOGY IN THE BAY-MARKET INFLUENCERS

  • 1. Vehicle Service Market Influencers
  • 2. Legislative Influence-Right to Repair Act
  • 3. Light Vehicle Technology Trends
  • 4. Connected Tools-The Next Step from Connected Platforms
  • 5. Electric Vehicle-Key Impacts on Service Bay Operations

4. TECHNOLOGY IN THE BAY-OVERVIEW

  • 1. Service Bay Technology-Segmentation
  • 2. Evolution in Diagnostic Test Equipment
  • 3. Knowledge-based Auto Repair and Diagnostics Structure
  • 4. Incremental
  • 5. Ecosystem in the Making-Technology and Vehicle Service
  • 6. Diagnostic Tools and Software-Delivery Models

5. TECHNOLOGY IN THE BAY-MARKET ENABLERS

  • 1. Emerging Technologies in the Bay
  • 2. Technology in the Bay-Key Enablers Analysis
  • 3. Leveraging Service Shop Attributes-Dynamic Pricing Offering
  • 4. Futuristic Vehicle Service Model-Remote Servicing
  • 5. Future of Diagnostics-Telematics-based Real Time Diagnostic
  • 6. Service Aggregators-Value Proposition
  • 7. Service Aggregators Geographical Presence
  • 8. Futuristic Vehicle Service Model-AR and Participatory Service
  • 9. Evolutionary Vehicle Service Technology-Augmented Reality
  • 10. 3-D Printing and Vehicle Service

6. TECHNOLOGY IN THE BAY-OUTLOOK

  • 1. Technology in the Bay-Garage of Tomorrow
  • 2. Case Study-GM's Use of Technology in Service Strategy
  • 3. Vehicle Service-Mobile/Express Service Models
  • 4. Shift Mobility-Business Model Convergence Case Study
  • 5. Taking the Bay to the Customer-GoTire (Mobile Service Model)
  • 6. Technology in the Bay-Telepresence Bots
  • 7. Smartphone-based Applications-Federal Mogul
  • 8. Case Study-GM's Prognostic/In-vehicle Sales Capabilities
  • 9. Vehicle Service-Subscription Options

7. TECHNOLOGY IN THE BAY-BUSINESS PROPOSITION ANALYSIS

  • 1. Technology in the Bay-Diagnostic Product Mapping
  • 2. Impact of Remote Diagnostics on Service Bay Operations
  • 3. Diagnostic Software Solution Provider-Business Model Comparison
  • 4. Diagnostic Solution Provider-Business Model Value Analysis
  • 5. Shifting from Service Model to Solutions Model
  • 6. Diagnostic Software Average Subscription Cost
  • 7. Diagnostic Software Subscription Revenue Forecast

8. TECHNOLOGY IN THE BAY-COMPETITIVE BENCHMARKING

  • 1. Vehicle Diagnostics and Repair-Mobile Apps
  • 2. Aftermarket Vehicle Diagnostics and Repair Solutions-Tablets
  • 3. Vehicle Diagnostic Software
  • 4. Technology in the Bay-OEM Activity Chart
  • 5. Technology in the Bay-OEM Activity Chart (continued)
  • 6. Current Market Outlook-Connected Cars
  • 7. Current Market Outlook-Service Aggregator

9. CONCLUSION

  • 1. Key Conclusion
  • 2. 3 Big Predictions
  • 3. Legal Disclaimer

10. APPENDIX

  • 1. Industry Outlook
  • 2. Total Maintenance and Repair Facilities in North America
  • 3. Average Vehicle Age
  • 4. Global Light Vehicles in Operation
  • 5. VIO By Brand
  • 6. Learn More-Next Steps
  • 7. Planned Research
  • 8. Methodology
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